Teams at Macmillan

Own the vision, strategy, backlog, and delivery of customer experience and support products. Conduct user discovery, define requirements, lead Agile sprint execution, monitor product performance, investigate issues, and deliver AI, MCP, and automation capabilities. Partner with engineering, UX, vendors, and stakeholders to resolve dependencies, communicate roadmap progress, and improve user outcomes across educator, student, and support experiences.

Provide accessibility customer support to learners and educators by triaging inquiries, troubleshooting usability issues, coordinating escalations, tracking Jira remediation workflows, and communicating resolutions. Collaborate with product, content, sales, and external remediation teams. Document recurring accessibility challenges, improve support resources, and follow up to confirm issues are resolved. This remote agency contractor engagement lasts six months, is approximately 20 hours per week, and may be extended.

Leads creative marketing campaigns for 8–10 fiction and nonfiction titles annually, managing strategy, budgets, digital advertising, author and partner relationships, influencer and email programs, catalogs, bookseller outreach, reporting, and seasonal initiatives. Presents plans to internal and external stakeholders, analyzes campaign performance, identifies sales opportunities, manages an intern, and supports broader imprint marketing strategy and process improvement.