Jobs at Merative

Provide advanced technical support and escalation for Merge Healthcare products. Troubleshoot complex hardware, OS, network, and medical-imaging issues; handle inbound/outbound calls; document cases in CRM; perform remote upgrades and preventative maintenance; escalate and drive resolutions; contribute to knowledgebase; maintain customer satisfaction. Travel ~10%.

Lead strategy and execution for MarketScan data products and delivery experiences. Define portfolio vision, prioritize data product innovation and operational excellence, drive cloud and AI enablement, ensure data quality/compliance, engage executives and customers, and build a high-performing product organization to grow adoption and revenue.

Deliver and support Curam implementations: lead technical workshops, produce functional/technical designs and prototypes, develop and unit test Curam extensions in a J2EE environment, configure application servers and integrations, use Eclipse, and support system operations and troubleshooting.

Lead and grow a Platform/DevOps team to ensure a highly available, performant, secure clinical SaaS platform. Own SRE practices (SLIs/SLOs, error budgets), CI/CD and release automation, incident leadership, observability, capacity planning, vendor governance, and platform strategy. Drive automation, reliability engineering, and AI-enabled pipeline optimization while participating in on-call rotation and cross-team collaboration.

Provide technical support and escalation assistance for Merge Healthcare products, ensuring customer satisfaction through effective problem resolution and communication.

The Curam Business Consultant role involves consulting responsibilities centered around Curam technologies, with responsibilities yet to be defined.

Provide legal advice and support for commercial transactions, focusing on healthcare data, technology agreements, and compliance issues, while collaborating with multiple stakeholders to drive business growth.

As a Senior Curam Technical Consultant, you will deliver project implementations, create technical designs, resolve issues, and establish client partnerships. You will also develop and maintain Curam extensions and configurations within a JEE environment, ensuring successful delivery of social service solutions.