Teams at Merative

Provide advanced technical support and escalation for Merge Healthcare products. Troubleshoot complex hardware, OS, network, and medical-imaging issues; handle inbound/outbound calls; document cases in CRM; perform remote upgrades and preventative maintenance; escalate and drive resolutions; contribute to knowledgebase; maintain customer satisfaction. Travel ~10%.

Lead strategy and execution for MarketScan data products and delivery experiences. Define portfolio vision, prioritize data product innovation and operational excellence, drive cloud and AI enablement, ensure data quality/compliance, engage executives and customers, and build a high-performing product organization to grow adoption and revenue.

Deliver and support Curam implementations: lead technical workshops, produce functional/technical designs and prototypes, develop and unit test Curam extensions in a J2EE environment, configure application servers and integrations, use Eclipse, and support system operations and troubleshooting.