Teams at Mesa Laboratories

Processes customer orders from phone, email, web, and sales channels; verifies pricing, availability, account details, and delivery information. Resolves complex order issues, returns, backorders, complaints, and shipping delays while coordinating with warehouse, logistics, finance, sales, quality, and product teams. Communicates order updates to customers, maintains documentation, reviews reports, identifies process improvements, and mentors junior representatives.

Designs, develops, tests, and maintains scalable software applications, backend services, RESTful APIs, and distributed systems. Builds real-time and time-series data solutions using Go, Python, JavaScript, TypeScript, PostgreSQL, and TimescaleDB. Collaborates with product, design, QA, and DevOps teams in an Agile environment; performs code reviews, debugging, optimization, documentation, and production support. Uses cloud, containerization, CI/CD, and AI-assisted development tools to improve software quality and productivity.

Drives new revenue through customer acquisition and white-space market expansion. Identifies prospects, develops market penetration strategies, builds executive relationships, manages complex consultative sales cycles, negotiates contracts, and transitions new customers to account management. Partners with marketing, product management, technical sales, and operations on market entry initiatives, while providing competitive and customer insights to support growth and product planning.