Teams at MetLife

Support credentialing, licensing, and regulatory workflows for licensed employees. Coordinate with Compliance, FINRA, screening teams, and vendors; provide training, reporting, backup coverage across CLEAR processes; contribute to process improvements and small projects to improve efficiency and compliance.

The Inbound Sales Representative will handle incoming sales inquiries from pet parents, optimizing leads and providing excellent customer service to drive new pet insurance policy sales.

Serve as primary contact for customers via phone and digital channels, resolving complex policy, billing, and coverage issues end-to-end. Use AI-powered tools and guided workflows, validate AI-generated summaries, document interactions per regulatory/privacy requirements, escalate when needed, and contribute feedback and continuous improvement. Participate in required training and ongoing skill development.