Teams at Miratech

Lead delivery for a complex telecom transformation: translate technical designs into delivery plans, coordinate architects/engineers/vendors, manage risks/dependencies, maintain schedules and financials, drive cross-functional collaboration, and support transition to operations.

Design, build, and deploy NICE CXOne contact center solutions and IVR call flows. Integrate backend services and APIs, implement skills-based routing, troubleshoot end-to-end call center applications, coordinate releases across agencies, and act as SME for CXOne deployments and support.