Teams at Mitratech

Design, implement, and maintain SaaS features using Python and React on AWS. Lead system design, code reviews, CI/CD pipelines, AI-integrated development (LLMs and AI coding agents), prompt engineering, testing (Cypress), and on-call production support. Mentor teammates and ensure secure, scalable, well-documented software.

Serve as first point of contact via phone, chat, email, and portal to troubleshoot and resolve customer issues. Maintain case records, prioritize by SLA/severity, identify workarounds, and meet monthly customer satisfaction goals.

Drive go-to-market strategy for HR Solutions: conduct market research, craft positioning and messaging, lead product launches, create content and sales enablement, gather customer insights, and collaborate cross-functionally to increase product adoption and market share.