Jobs at ModMed

Provides software support to EMR users by handling inbound inquiries, troubleshooting application issues, documenting and replicating bugs, educating clients, and coordinating escalations. The role supports either clinical or practice management teams, requires strong communication and prioritization skills, and involves handling 25 or more calls daily. It is a hybrid position based in Boca Raton, Florida, with onsite work three days weekly for local employees.

Generates qualified sales opportunities through inbound and outbound prospecting, cold calls, email campaigns, and LinkedIn outreach. Researches prospects, communicates product value, overcomes objections, qualifies leads, schedules demonstrations for Regional Sales Managers, and maintains accurate activity records in sales tools. The role requires meeting opportunity quotas while developing healthcare industry knowledge and foundational sales skills.

Provides post-sale support for approximately 20 healthcare client accounts, handling emails, cases, calls, claim reviews, patient balances, and demographic issues. Advises practice staff on revenue cycle best practices, resolves transactional questions within SLAs, identifies recurring problems, escalates complex issues, and recommends workflow, documentation, training, and risk-mitigation improvements. The role also identifies client pain points and potential expansion opportunities.

Leads enterprise AI and data governance, including AI allowlist management, data classification, DSPM/DLP requirements and validation, data-flow tracking, privacy assessments, vendor risk reviews, and policy evolution. Partners with Legal, Security, and Engineering to implement privacy-by-design and align governance with GDPR, CCPA, NIST AI RMF, and the EU AI Act.

Architects an AI-first talent acquisition ecosystem by redesigning recruiting workflows, developing enablement playbooks, training recruiters and hiring managers, managing technology adoption, optimizing Workday and ATS integrations, and building analytics dashboards. The role translates AI and process data into actionable insights, improves hiring efficiency and quality, supports global change management, and establishes structured candidate assessment criteria.

Leads a team delivering Customer Success reporting, dashboards, KPI frameworks, and operational analytics. Oversees reporting accuracy, data integrity, recurring metrics, workflow improvements, and automation. Partners with Customer Success and services leadership to translate business needs into analytical requirements, prioritize initiatives, standardize reporting methodologies, and communicate performance insights. Coaches analysts, manages workload and development, and supports data-driven operational decision-making and scaling.

Lead global strategy and operations for AI-powered client enablement, training, and digital adoption. Build and scale LMS/DAP ecosystems, drive digital transformation of client journeys, optimize learning content and delivery, and align enablement with GTM to reduce friction and accelerate revenue. Manage a 200+ team across education, training services, and client enablement.

Lead strategy and execution for Customer Success Shared Services: redesign operating models, govern CS tech stack, drive AI/automation and PMO delivery, direct enablement and change management, establish telemetry and metrics, and build/scale a 30+ person team while partnering with cross-functional executive leaders.

Manages RCM client success teams, ensuring exceptional service, client satisfaction, KPI improvement, retention, growth, and long-term relationships. Coaches Enterprise Client Advisors, Client Advisors, and Leads; identifies operational improvement opportunities; and partners with senior leadership to scale assigned specialties and verticals.

Develop and optimize integrated digital customer journeys across websites, content, and media channels. Analyze web analytics, heatmaps, A/B testing, and qualitative insights to identify performance drivers and recommend growth strategies. Partner with paid media, email, events, content, UX, creative, and technical teams to improve digital experiences and conversion paths. Establish KPIs, ROI frameworks, and testing roadmaps while monitoring emerging trends in search, social media, healthcare technology, UX, and AI.

Supports revenue growth by managing smaller transactional sales, qualifying inbound leads, conducting outbound prospecting, maintaining CRM and account data, and developing pipeline across assigned territories. Partners with Account Executives and overlay teams to identify cross-sell, upsell, expansion, and whitespace opportunities. Provides pipeline reporting and participates in account strategy sessions.

Lead a team of Customer Success Managers to drive adoption, reduce churn, identify upsell opportunities, manage renewals and forecasting, evolve processes for scale, mentor staff, and partner cross-functionally to optimize customer outcomes and retention.

Serve as primary client contact for enterprise medical practices, managing end-to-end revenue cycle operations, tracking KPIs, conducting audits, building Practice Performance Plans, collaborating with RCM operations to resolve billing issues, presenting reports to executives, and supporting sales and software adoption to improve financial performance.

Partner with sales to deliver financial and workflow expertise for Practice Management solutions. Conduct financial discovery, deliver product demonstrations, perform onsite workflow analysis, complete RFI/RFPs and security questionnaires, and ensure smooth handoffs to Professional Services. Travel domestically ~50% to engage clients onsite.

Serve as primary client contact for RCM services, analyze A/R and denial trends, develop performance plans, conduct audits and client meetings, collaborate with internal and global RCM teams, escalate complex issues, and drive improvements to meet client KPIs.

Lead ModMed's B2B digital growth engine by designing and executing AI-driven, multi-channel demand generation and SEO strategies. Embed generative AI into content and campaign workflows, scale programmatic and ABM efforts, implement predictive analytics and ML attribution, manage ad tech stack, and align stakeholders to drive pipeline and ARR growth.

Lead and manage Professional Services teams overseeing full-suite product and integration implementations. Own delivery, escalations, client relationships (including C-level), KPIs, forecasting/backlog/EBITDA, quality standards, and PMO practices while collaborating with Sales, Training, Technology, and Operations to improve processes and outcomes.

Serve as primary customer contact and trusted advisor for strategic accounts, drive renewals and upsell, manage escalations, lead QBRs/ABRs, execute lifecycle milestones and SOPs, leverage ChurnZero, Qlik, Salesforce and PowerBI data to boost adoption and outcomes.

Serve as the RCM and financial practice management SME on sales teams: lead discovery, deliver demonstrations, advance deals, collaborate cross-functionally, and inform AI-powered RCM product development while supporting post-sale handoffs.

Lead development and delivery of sales training, onboarding, and enablement content for SaaS sales teams. Use data to measure impact, manage LMS content, train on CRM/CPQ tools, collaborate cross-functionally, mentor enablement peers, and support special projects to drive revenue and sales effectiveness.