Jobs at ModMed

Own the AI Analytics product backlog and serve as the customer voice. Partner with customers and cross-functional teams to understand analytics needs, prioritize enhancements, define requirements, write user stories and acceptance criteria, and guide initiatives through development, testing, release, and evaluation. Drive adoption, usability, and customer value by analyzing usage patterns, feedback, business priorities, and emerging analytics capabilities.

Identify, prospect, and close enterprise healthcare software deals with large medical practices. Build executive and C-suite relationships, manage complex sales cycles, develop strategic sales plans, forecast pipeline activity, negotiate contracts, and exceed revenue targets. Collaborate with product, marketing, and professional services teams, represent the company at industry events, and mentor junior sales staff. Frequent travel of up to 50% is required.

Leads a national revenue cycle management sales organization, driving quota attainment, pipeline discipline, forecasting, complex deal execution, market expansion, and sales-team development. Partners with marketing, operations, product, and client success teams to ensure aligned service delivery, onboarding, and retention. Oversees sales-process compliance, pricing, contracting, and ethical standards while engaging healthcare executives and representing the company at industry events.

Leads a team of Project Managers responsible for implementing ModMed products. Oversees daily operations, portfolio reviews, escalations, staff development, performance management, process improvements, implementation methodologies, KPI and CSAT performance, stakeholder reporting, quality standards, capacity planning, and budget collaboration.

Drives new customer acquisition for healthcare IT solutions within small specialty practices. Responsibilities include territory strategy, pipeline generation, consultative selling, product demonstrations, needs assessments, ROI discussions, complex negotiations, forecasting, objection handling, and closing net-new business. The role builds relationships with physicians and practice administrators, collaborates with internal teams, monitors market trends, and represents the company at industry events. Approximately 30% travel throughout the United States is required.

Leads strategic, net-new customer acquisition for healthcare IT solutions within a specialty market. Builds territory strategy, generates pipeline, conducts product demonstrations and ROI discussions, manages complex sales cycles, forecasts revenue, negotiates contracts, and closes new business. Develops trusted advisor relationships by addressing practice workflows, revenue cycle, interoperability, and regulatory challenges. Collaborates with marketing, sales development, solutions engineering, and professional services teams. Domestic travel is approximately 30%.

Provides post-sale support for approximately 20 healthcare client accounts, handling emails, cases, calls, claim reviews, patient balances, and demographic issues. Advises practice staff on revenue cycle best practices, resolves transactional questions within SLAs, identifies recurring problems, escalates complex issues, and recommends workflow, documentation, training, and risk-mitigation improvements. The role also identifies client pain points and potential expansion opportunities.

Provides frontline B2B SaaS product support to Klara users through phone, email, and chat. Troubleshoots software issues, performs browser and API diagnostics, documents and escalates complex problems, authors knowledge-base content, collaborates cross-functionally, and recommends workflow improvements using AI productivity tools. The role requires strong customer communication, multitasking across support channels, and availability from 11 a.m. to 8 p.m. EST, including occasional weekends.

Drive revenue growth for revenue cycle management solutions across a strategic territory. Develop sales strategies, acquire and expand large healthcare accounts, manage the full sales cycle, build executive relationships, present tailored value propositions, forecast pipeline, collaborate on onboarding, monitor market trends, and represent the company at industry events. The role requires deep healthcare revenue cycle knowledge, strategic sales expertise, quota achievement, negotiation skills, and domestic travel up to 25%.

Showcase ModMed’s EHR and ancillary healthcare software through clinical discovery, workflow analysis, and onsite or remote demonstrations. Partner with sales teams to advance opportunities, address clinical and operational needs, complete RFI/RFP materials, support sales and marketing events, and transition qualified clients to professional services. The role requires strong healthcare workflow knowledge, presentation skills, and up to 50% domestic travel.

Provides software support to EMR users by handling inbound inquiries, troubleshooting application issues, documenting and replicating bugs, educating clients, and coordinating escalations. The role supports either clinical or practice management teams, requires strong communication and prioritization skills, and involves handling 25 or more calls daily. It is a hybrid position based in Boca Raton, Florida, with onsite work three days weekly for local employees.

Generates qualified sales opportunities through inbound and outbound prospecting, cold calls, email campaigns, and LinkedIn outreach. Researches prospects, communicates product value, overcomes objections, qualifies leads, schedules demonstrations for Regional Sales Managers, and maintains accurate activity records in sales tools. The role requires meeting opportunity quotas while developing healthcare industry knowledge and foundational sales skills.

Architects an AI-first talent acquisition ecosystem by redesigning recruiting workflows, developing enablement playbooks, training recruiters and hiring managers, managing technology adoption, optimizing Workday and ATS integrations, and building analytics dashboards. The role translates AI and process data into actionable insights, improves hiring efficiency and quality, supports global change management, and establishes structured candidate assessment criteria.

Lead strategy and execution for Customer Success Shared Services: redesign operating models, govern CS tech stack, drive AI/automation and PMO delivery, direct enablement and change management, establish telemetry and metrics, and build/scale a 30+ person team while partnering with cross-functional executive leaders.

Develop and optimize integrated digital customer journeys across websites, content, and media channels. Analyze web analytics, heatmaps, A/B testing, and qualitative insights to identify performance drivers and recommend growth strategies. Partner with paid media, email, events, content, UX, creative, and technical teams to improve digital experiences and conversion paths. Establish KPIs, ROI frameworks, and testing roadmaps while monitoring emerging trends in search, social media, healthcare technology, UX, and AI.

Partner with sales to deliver financial and workflow expertise for Practice Management solutions. Conduct financial discovery, deliver product demonstrations, perform onsite workflow analysis, complete RFI/RFPs and security questionnaires, and ensure smooth handoffs to Professional Services. Travel domestically ~50% to engage clients onsite.

Lead and manage Professional Services teams overseeing full-suite product and integration implementations. Own delivery, escalations, client relationships (including C-level), KPIs, forecasting/backlog/EBITDA, quality standards, and PMO practices while collaborating with Sales, Training, Technology, and Operations to improve processes and outcomes.