Jobs at Momentive Software

Owns post-implementation relationships for Tier 1 enterprise clients, driving onboarding, adoption, client health, value realization, retention, and renewal readiness. Leads executive business reviews, manages success plans and account data, coordinates cross-functional teams, monitors GRR and NPS, and shares client insights with internal leadership. The role also develops scalable customer success playbooks and partners with Account Management on account strategy and growth.

Implements Microsoft Dynamics 365 and Cobalt solutions for member-based organizations. Responsibilities include requirements discovery, business analysis, no-code configuration, documentation, quality assurance, data migration, client guidance, and project delivery management. The consultant manages multiple implementations, maintains client relationships, and translates business processes into effective software configurations.

Manage client event projects throughout the full lifecycle, including requirements analysis, software configuration, troubleshooting, training, implementation support, and scope management. Partner with account management and internal teams to monitor client health, identify expansion opportunities, and improve project management processes. The role supports multiple clients simultaneously and requires strong organization, communication, customer service, and technical business analysis skills.

Drive revenue growth across strategic enterprise accounts by managing the full sales cycle, developing account strategies, expanding customer relationships, and pursuing cross-sell and upsell opportunities. Serve as a trusted advisor to executive stakeholders, navigate complex buying processes, maintain pipeline and forecasts, and collaborate with cross-functional teams to deliver customer value and exceed revenue, retention, and expansion targets.

Lead end-to-end SaaS implementation projects from kickoff through go-live. Conduct discovery, configure workflows and platform settings, support data imports, validate requirements, troubleshoot issues, and manage testing. Guide client administrators and executives, communicate timelines and risks, build trusted relationships, and deliver training and best practices. Collaborate with Client Success, Support, Sales, and Product while improving implementation playbooks, documentation, and processes.

Own market and competitive intelligence, win-loss programs, buyer personas, customer research, and competitive positioning. Influence product roadmaps, packaging, differentiation, and go-to-market strategy through actionable customer and market insights. Partner with Product, Sales, Marketing, and executive teams, present findings to senior audiences, and manage complex initiatives such as pricing, packaging, market entry research, and advisory boards.

Leads client discovery and instructional strategy, applying adult learning principles and ADDIE/SAM methodologies. Designs, develops, tests, and deploys eLearning, video, instructor-led, and job-aid content. Creates storyboards, scripts, prototypes, assessments, and production assets while managing revisions, timelines, scope, and stakeholder feedback. Uses Articulate tools, LMS/LXP platforms, SCORM, and video editing tools to deliver accessible, engaging learning experiences.

Owns client relationships and renewals for MIP Fund Accounting customers and channel partners. Responsibilities include conducting business reviews, monitoring account health, driving product adoption, identifying expansion opportunities, forecasting revenue in Salesforce, managing upsell sales cycles, coordinating with partners, and collaborating cross-functionally to improve customer satisfaction and retention.

Manage a portfolio of existing B2B SaaS clients, owning renewals, retention, and account expansion. Conduct business reviews, monitor account health, identify churn risks, and close cross-sell and upsell opportunities. Build relationships with multiple stakeholders, maintain account and pipeline data in Salesforce, track revenue targets, collaborate with Customer Success, Support, Product, and Marketing, and communicate client feedback. The role serves associations, nonprofits, and membership organizations and requires strong consultative selling, organization, communication, and relationship-building skills.

Lead Momentive's unified digital acquisition and web presence strategy across paid media, website development, technical SEO/AI-search, and CRO. Set website technical priorities, drive AI-search visibility, manage vendors and budgets, partner with brand and comms, and report digital performance to the SVP and executive team.

Lead enterprise data architecture, migrations, and data services; define standards and roadmaps; oversee complex ETL and third-party integrations; deliver analytics, BI dashboards, and commercialization of AI analytics offerings; build the Data Strategy & Services organization and ensure continuity for legacy clients while partnering across Product, Engineering, Sales, and Customer Success.

Provide application support for MIP Accounting to clerks, accountants, CFOs and HR/payroll staff via ticketing, phone, web and chat. Troubleshoot errors, replicate issues, provide how-to guidance, create knowledge base content, and escalate or collaborate on resolutions.

Lead go-to-market and release marketing for assigned products: craft positioning, messaging, launches, enablement, and client engagement; produce sales/buyer assets; track launch and adoption metrics; partner cross-functionally to drive adoption and business outcomes.