Teams at Nash

Build and operate Nash’s go-to-market engineering system, including AI agents, CRM infrastructure, account data layers, paid and ABM automation, integrations, deliverability, observability, and production controls. The role owns Salesforce and connected systems, develops in Python or TypeScript, applies LLMs and MCP-style integrations, and measures success through pipeline, revenue, agent reliability, and data quality.

Investigate and resolve complex platform, API, webhook, configuration, and integration issues for enterprise merchants. Monitor Datadog dashboards, alerts, and logs; coordinate P1 incidents; create actionable engineering escalations; support customers and internal teams during disruptions; and document resolution patterns in the knowledge base. The role also provides overflow delivery support and requires clear communication, sound escalation judgment, and ownership in a 24/7 SaaS environment.

Own Nash’s corporate communications strategy across press, analysts, customers, partners, employees, and the broader market. Build media and analyst relations programs, establish the autonomic logistics category, prepare executives for public appearances, manage internal communications, turn customer results into credible stories, and lead crisis communications, speaking opportunities, awards, and agency relationships.