Teams at Natera

The role involves supporting strategy and operations across R&D, product, and commercial domains, focusing on alignment, execution, and visibility for diverse initiatives in precision medicine.

Handle inbound/outbound customer interactions (phone/email) to collect patient/physician/billing info, communicate test status, schedule services, process orders, escalate issues, document interactions, and maintain HIPAA-compliant handling of PHI.

Support CLIA laboratory quality systems, audits, CAPA, deviations, change control, and nonconformance investigations. Revise procedures, review batch/QC records, perform statistical analyses, manage approved suppliers, and represent QA on product development projects to ensure compliance with CLIA, FDA QSR, ISO 13485 and HIPAA.