Teams at Navan

Provides high-touch business travel consulting and reservation services across air, rail, hotels, car rental, ferry, black car, and charter bookings. Manages a client portfolio, delivers cost-effective travel solutions, ensures policy compliance, identifies savings opportunities, supports online and offline booking tools, meets SLAs, and maintains strong client relationships. Requires business travel experience, GDS expertise, knowledge of travel products, exceptional communication, attention to detail, and proficiency with Navan and related systems.

Provide business travelers with expert support for flight, hotel, car, and rail bookings through chat, phone, and email. Manage complex itineraries, fares, ticketing, reissues, cancellations, PNRs, and travel compliance while meeting service-level and performance expectations. Maintain supplier and destination knowledge, assist users with Navan self-service tools, collaborate with internal teams, and provide feedback to improve products and operations.

Manages event travel programs from post-sale planning through final billing, supporting travelers with booking changes, cancellations, fare information, and issue resolution across hotels, flights, cars, and rail. Builds client relationships, coordinates program objectives, maintains service documentation, supports account teams, and contributes to revenue and customer satisfaction. Requires strong travel booking, GDS, communication, multitasking, and customer service skills, with flexibility for nontraditional shifts.