Teams at Nelnet

Manage relationships with assigned FACTS education-sector customers, ensuring satisfaction, retention, product adoption, and successful issue resolution. Develop customer success strategies, coordinate with sales, operations, product, and technical teams, identify expansion opportunities, advocate for customer needs, and support product evaluations. The role requires at least two annual client visits, attendance at industry events, competitive research, and collaboration across departments. Candidates must reside in Maryland, DC, Delaware, or Virginia and be able to travel while working remotely.

Lead the NextGen product portfolio while personally owning product discovery, requirements, prioritization, and delivery. Manage and mentor Product Managers, define strategy and roadmaps, identify AI opportunities, coordinate cross-functional launches, and align engineering, design, sales, implementation, and support. Ensure products meet compliance, security, accessibility, and regulatory standards while improving adoption, retention, workflow completion, and institutional satisfaction.

Own the end-to-end client success lifecycle for a SaaS platform and consulting services, including onboarding, success planning, engagement, renewals, health monitoring, risk mitigation, executive reviews, platform adoption, and expansion support. Serve as the primary client advocate and coordinate cross-functional teams to deliver measurable compliance, security, and business outcomes.