Net at Work Benefits Overview

Provide Level 2 technical support and implementations for MSP clients, troubleshooting desktop/server/network issues, configuring hardware/software, managing backups, EDR remediation, RMM usage, and updating client documentation. Act as escalated resource on service tickets, support projects, maintain certifications, meet KPIs (MTTR, CSAT, utilization, SLA), and coordinate with service coordination and project management.

The Senior Client Sales Executive drives revenue growth, manages a sales pipeline, converts clients, expands existing accounts, and collaborates with teams for success plans and demos.

Serve as a strategic technology advisor for a portfolio of Managed Services clients: develop multi-year technology roadmaps, lead executive reviews, advise on cloud strategy (Azure, AWS, Microsoft 365), cybersecurity, infrastructure modernization, governance, and lifecycle planning. Partner with internal teams to align technology with business goals, measure KPIs, conduct health and maturity assessments, and guide digital transformation and budgeting decisions.