Jobs at Net at Work

Provides administrative and operational support to the Sage X3/500 sales team throughout the sales lifecycle. Maintains CRM records, processes quotes and orders, prepares contracts and sales documents, manages electronic signatures, coordinates internal teams, tracks transactions, supports reporting, and improves sales administration processes. Requires strong organization, attention to detail, communication, and the ability to manage multiple deadlines.

Drive revenue growth across existing and prospective clients through Acumatica expansions, upsells, cross-sells, upgrades, partner solutions, and professional services. Manage quotas, pipeline, CRM data, forecasts, and account growth plans. Conduct consultative discovery and product demonstrations, develop mutual success plans, and collaborate with solution engineers, customer success, consultants, marketing, and partners to convert opportunities and expand client relationships.

Partners with sales and consulting teams to discover client needs, design tailored Rippling HR and payroll solutions, and deliver customized software demonstrations. Advises prospects on HRIS, payroll, benefits, compliance, and workforce automation; develops proof-of-concept solutions; collaborates with implementation teams; supports onboarding, customer enablement, webinars, and thought leadership.

Generate new revenue for managed and professional services by prospecting SMB and mid-market clients, conducting needs-based meetings and presentations, proposing and negotiating solutions, and closing contracts. Manage client expectations, develop existing accounts through cross-selling and upselling, maintain a qualified sales pipeline, and meet or exceed monthly revenue targets.

Develops, deploys, and optimizes GPT-based tools that improve sales productivity. Responsibilities include building custom GPTs, managing an AI roadmap, creating prompts and workflows, driving adoption through training, measuring impact, prioritizing AI use cases, and integrating solutions with operational systems. The role partners across Sales, Operations, Enablement, IT, and Marketing to reduce manual work and improve revenue-generating capacity.

Provides Level 2 technical support, network and systems implementation, troubleshooting, client escalation management, documentation, and project engineering for small and midsize business clients. Configures and supports Apple, Windows, cloud, networking, security, backup, and remote-management technologies. Maintains tickets, reports, technical documentation, certifications, service-level performance, and customer satisfaction while participating in on-call and onsite support as needed.

Own client relationships for managed services and technology solutions, focusing on customer satisfaction, retention, renewals, and revenue expansion. Serve as the primary escalation point, conduct business reviews, manage account health and documentation, support quotes and fulfillment, identify upsell and cross-sell opportunities, maintain sales pipelines, report forecasts, and develop standardized technical solutions and statements of work.

Lead complex Sage Intacct ERP implementations from discovery through go-live and support transition. Responsibilities include requirements gathering, business process analysis, solution design, configuration, testing, training, change management, stakeholder management, risk and scope management, pre-sales support, and client relationship development. The role configures multi-entity financial systems, coordinates technical integrations and data migrations, mentors consultants, and improves implementation methodologies.

Leads end-to-end technical projects involving business applications, Microsoft Dynamics, ERP, CRM, integrations, reporting, automation, and process improvement. Manages scope, schedules, budgets, risks, dependencies, requirements, testing, deployment, stakeholder communication, and post-go-live stabilization. Translates business needs into technical execution plans while coordinating internal teams, vendors, consultants, and leadership. Supports data migration, workflow configuration, user adoption, change management, and measurable operational improvements.

Manages global service desk operations, including 24/7 coverage, KPI and SLA performance, ticket accountability, escalations, customer support, and technical problem resolution. Leads service desk staff through coaching, training, performance reviews, and development planning. Maintains SOPs and documentation, improves service delivery, supports customer relationships, and provides technical leadership across MSP operations.

Manages a portfolio of managed services clients to drive retention, service adoption, satisfaction, and relationship growth. Serves as the primary client relationship owner, leads business and service reviews, monitors client health and risks, coordinates escalations, and advocates for improved service delivery. Partners with sales teams on cross-sell, upsell, and renewal readiness while maintaining CRM records, tracking KPIs, and using client insights and AI tools to improve operational effectiveness.

Leads a 24x7 managed IT services practice across Service Desk, NOC, SOC, field services, and project delivery. Oversees service quality, operational metrics, escalations, capacity, utilization, financial drivers, and continuous improvement. Builds and develops high-performing teams, manages client health and executive escalations, supports retention and growth, and partners across Sales, PMO, Client Experience, and other practices to deliver consistent client outcomes.

Lead Net at Work’s transformation into an AI-native company by redesigning workflows, deploying virtual workers, building AI capabilities, training employees, and managing adoption. Establish the internal AI tool stack, standards, and use-case pipeline while delivering measurable operating leverage through reduced cycle times, improved quality, increased capacity, and margin gains. Validate results with Finance and drive organization-wide change through influence, process redesign, and strong stakeholder leadership.

Leads and grows a client-facing AI and data services practice, owning strategy, offerings, delivery methods, team development, client outcomes, sales support, and P&L performance. Guides clients from data readiness and AI use-case discovery through production deployment, adoption, and measurable business results. Advises executives, scopes complex engagements, builds delivery teams, and develops managed, subscription, and advisory services.