Teams at Netskope

Technical Account Manager responsible for driving enterprise customer success and adoption of Netskope’s cloud security platform. The role provides technical guidance on architecture, security best practices, configuration, health monitoring, optimization, issue escalation, and roadmap alignment. The TAM partners with Customer Success Managers, customers, Support, Engineering, and Product teams to execute success plans, enable customer teams, communicate progress to executives, and improve retention and long-term value.

Sell and demonstrate Netskope cloud security solutions to enterprise customers, including CISOs and CIOs. Lead technical presentations, product demonstrations, evaluations, proof-of-concepts, RFIs/RFPs, and competitive positioning. Gather requirements, develop test plans, support customer success, resolve issues, and provide product feedback. The role requires strong security, networking, cloud, identity, and systems expertise, executive communication skills, and heavy regional travel.

Leads AMER enterprise Solutions Engineers as a working manager, overseeing recruiting, onboarding, mentoring, performance, and technical enablement. Supports complex customer evaluations, demos, proofs of concept, troubleshooting, partner training, and escalations. Builds executive customer relationships, develops reference accounts, supports sales growth, and collaborates cross-functionally with product, engineering, support, and customer success teams to deliver cloud security solutions and resolve customer issues.