Jobs at NewRocket

Designs, deploys, and scales enterprise AI agents, RAG systems, automations, and integrations across ServiceNow and Microsoft ecosystems. Builds solutions with Claude, Copilot Studio, Azure AI Foundry, Azure AI Search, and related orchestration tools. Responsibilities include full-stack development, customer-facing implementation, solution architecture, evaluation, responsible AI controls, troubleshooting, and reusable platform development. The role requires extensive travel and collaboration with technical and business stakeholders.

Architects and delivers enterprise AI, machine learning, generative AI, RAG, and agentic workflow solutions. Designs secure integrations across Claude, ServiceNow, cloud platforms, enterprise data, APIs, and business workflows. Leads architecture workshops, technical discovery, model development, evaluation, governance, observability, and responsible AI controls. Builds data pipelines, ML/NLP applications, dashboards, and production integrations while collaborating with clients, consultants, engineers, and stakeholders. Travel to clients and conferences may be required as needed.

Build and deploy enterprise AI solutions using Claude, LLMs, RAG, agentic workflows, tool use, and structured outputs. Integrate AI applications with ServiceNow and enterprise systems, develop secure APIs and supporting services, evaluate model quality, implement responsible AI safeguards, troubleshoot production workflows, and collaborate directly with customers. The role also contributes reusable accelerators, platform capabilities, documentation, and deployment best practices while supporting discovery, prototyping, implementation, and production rollouts.

Deploys enterprise AI and agentic workflows for customers using Claude, LLM integrations, RAG, tool use, structured outputs, and responsible AI controls. Builds full-stack integrations across ServiceNow and enterprise systems, develops prototypes and production solutions, evaluates AI quality and safety, troubleshoots deployments, and contributes reusable components to NewRocket’s AI platforms. The role is highly customer-facing and requires approximately 70% travel.

Deploy and operationalize enterprise AI workflows, agents, RAG systems, and integrations across ServiceNow and connected platforms. Build full-stack components, LLM applications, APIs, prototypes, and production solutions using Claude and other AI technologies. Collaborate with customers and internal teams on discovery, implementation, troubleshooting, evaluation, security, responsible AI, and continuous improvement. Develop reusable accelerators, platform capabilities, integration patterns, and deployment practices while traveling extensively to support customer engagements.

Build and deploy secure, production-ready generative AI solutions for enterprise customers. Responsibilities include developing Claude-powered agents, RAG systems, workflow automations, APIs, integrations, and full-stack components; conducting evaluations; implementing responsible AI controls; troubleshooting deployments; and collaborating with customers and internal teams. The role also contributes reusable accelerators and platforms while requiring substantial customer engagement and travel.

Lead, coach, and mentor ServiceNow software engineers delivering complex customer projects. Develop and customize ServiceNow solutions, troubleshoot platform and module issues, maintain integrations, support upgrades and performance optimization, document technical solutions, and perform deployments. The role requires advanced ServiceNow development expertise and SAM/HAM experience, along with ServiceNow certifications.

Drive organizational change management for ServiceNow transformation programs by assessing impacts and readiness, developing stakeholder and communication plans, delivering training, measuring adoption, mitigating resistance, and supporting post-implementation sustainment. Collaborate with business leaders, delivery teams, consultants, and end users across ServiceNow implementations.

Leads and mentors ServiceNow software engineers delivering complex customer projects. Develops and customizes ServiceNow solutions, troubleshoots platform and CSM issues, maintains integrations and modules, collaborates with stakeholders, supports upgrades and performance initiatives, documents technical solutions, and performs deployments.