Jobs at NICE

Lead engineering teams to deliver cloud-based contact center products: oversee design, development, testing, release scheduling, quality, capacity planning, vendor relationships, processes, metrics, recruitment, and leadership development across the organization.

Design, build, and scale AI-powered operational platforms integrating LLMs, monitoring, CI/CD, ticketing, and cloud services. Develop APIs, data pipelines, front-end apps (TypeScript/React/Next.js), backend systems, evaluation/observability tools, and reusable frameworks. Collaborate across SRE, Product, and Infrastructure to deliver production-grade, automated AI workflows and improve system reliability and performance.

Manage and optimize cloud-based streaming platforms, ensuring high availability and performance for real-time analytics. Collaborate across teams to enhance data pipelines and integrate AI solutions.

Design and implement scalable AI-driven data solutions across cloud platforms (Snowflake/Databricks/BigQuery). Prototype and productionize LLM-based systems for dynamic SQL, document and vector search, and semantic retrieval. Build vector search (OpenSearch), metadata/catalog layers, and governed AI data pipelines. Advise engineering leadership on technology direction, contribute code and architecture, and mentor global engineering teams.

The Senior Full Stack Software Engineer at NiCE will develop AI-powered customer experience solutions, build end-to-end features, and improve the software development lifecycle, requiring strong full-stack skills in TypeScript/Node.js or Go, and React.

Build infrastructure automation and AI-driven operations for a global multi-region cloud platform. Design end-to-end provisioning pipelines, integrate AI agents for incident intelligence and change-risk scoring, and collaborate with SRE/DevOps to translate manual workflows into secure, compliant automation across sovereign regions.

Serve as AML subject-matter expert for Americas, drive AML sales strategy, grow pipeline and bookings, enable sales with value-based messaging, liaise with product and services teams, and support customers and partners.

Own customer success for assigned cloud accounts to drive retention and expansion. Build strong customer relationships, run success and business reviews, manage renewals and escalations, monitor account health, create dashboards and success plans, identify expansion opportunities, and improve adoption and NPS.

Sell NiCE CXone Mpower and related SaaS solutions to enterprise and commercial contact centers. Drive new business, achieve quota, negotiate enterprise agreements, build C-level relationships, identify customer needs and opportunities, and coordinate cross-functional teams to deliver scalable AI-enabled CX solutions.

Lead consulting engagements to design, implement, and drive adoption of NICE self-service and AI solutions. Consult with clients on processes and AI requirements, map business cases to solutions, manage stakeholder relationships, guide consultant teams, align launch strategies, analyze client data for improvements, and provide product feedback to development teams.

Provide hands-on technical implementation, integrations, configuration, and onboarding support for partner customers. Troubleshoot complex issues, advocate for product enhancements, liaise with TAMs and Partner Success Managers, create enablement content, and share best practices across partner accounts. Travel up to 20%.

Sell NiCE CXone Mpower and related solutions into healthcare contact centers. Achieve annual quota, negotiate enterprise agreements, lead sales activities, build C-level relationships, identify new opportunities, and manage purchasing agreements to grow market share and revenue.

Serve as primary technical account contact for enterprise contact center customers, ensuring successful implementation, issue resolution, product adoption, and expansion. Troubleshoot complex technical problems, liaise across support, services, product and engineering, deliver customized presentations, own escalations, and drive business cases to improve customer outcomes. Occasional travel to customer sites (up to 25%).

Senior Technical Account Manager serves as single point of contact for enterprise accounts, resolving complex technical issues, driving customer success and retention, coordinating projects and cross-functional resources, conducting service/technology reviews, mentoring peers, and identifying product and process improvements to expand usage and satisfaction.

Supports public safety sales by demonstrating NiCE solutions, conducting needs assessments, responding to RFPs, developing statements of work, presenting value propositions, and collaborating with account executives, product teams, partners, and customers. Builds relationships with public safety agencies and decision-makers while applying knowledge of criminal justice workflows, digital evidence, government purchasing, and contracts. Requires approximately 50% travel within the assigned North American territory.

Lead and scale strategic technology alliances (Salesforce, ServiceNow) for SLED/public sector: build joint GTM plans, drive co-sell/co-market pipeline, track revenue KPIs, and coordinate cross-functional execution with Sales, Marketing, Product, Legal, and Engineering.

Drives net-new business, pipeline growth, and revenue across a seven-state Public Safety and 911 territory. Owns the full sales cycle, from prospecting and discovery through procurement and close, while engaging 911 leaders, government buyers, IT stakeholders, and executives. Positions NiCE solutions, supports RFPs and bids, collaborates with presales and channel partners, delivers presentations and demonstrations, and maintains customer relationships. Requires strong knowledge of public-sector procurement, 911 workflows, criminal justice digital evidence processes, and consultative technology sales.

Manage and grow relationships with enterprise customers, identify upsell/cross-sell opportunities, consult on contact center best practices, deliver customized presentations and business reviews, and track client retention and revenue growth.

Sell NICE Value Realization Services across the Americas by driving services-only opportunities, developing GTM and pipeline, evangelizing solutions, engaging C-level buyers, forecasting, and ensuring delivered value for renewals and expansions.

Lead customer-facing software and AI/GenAI delivery projects from initiation to closure: manage plans, schedules, risks, cross-functional teams, stakeholder communications, and drive PMO best practices while supporting AI-specific evaluation, monitoring, and governance.