Jobs at NICE

Lead engineering teams to deliver cloud-based contact center products: oversee design, development, testing, release scheduling, quality, capacity planning, vendor relationships, processes, metrics, recruitment, and leadership development across the organization.

Lead product vision and strategy for Agent Copilot, overseeing cross-functional teams to enhance AI-powered customer experience and agent performance.

Manage and optimize cloud-based streaming platforms, ensuring high availability and performance for real-time analytics. Collaborate across teams to enhance data pipelines and integrate AI solutions.

The Senior Full Stack Software Engineer at NiCE will develop AI-powered customer experience solutions, build end-to-end features, and improve the software development lifecycle, requiring strong full-stack skills in TypeScript/Node.js or Go, and React.

Manage customer-facing software and AI/GenAI delivery projects from initiation through closure. Build and maintain project plans, schedules, RAID logs, and delivery documentation; communicate status, risks, and dependencies; coordinate cross-functional teams; handle escalations; drive PMO best practices and continuous improvement while adjusting plans to changing priorities and customer needs.

The SLED Account Executive will drive sales growth by closing business, negotiating agreements, and collaborating with partners while managing client relationships and addressing customer needs.

Customer-facing implementation engineer responsible for configuring and deploying NiCE/contact-center solutions, performing technical architecture, database design, programming/integration, business analysis, project lifecycle management, and mentoring junior staff. Works with CRM, telephony, analytics, and related ecosystems to meet client requirements and best practices, ensuring customer satisfaction and successful delivery of technical and business solutions.

Customer-facing implementation engineer responsible for configuring and deploying NICE/contact-center solutions, performing technical architecture, database design, integration and occasional programming, leading projects end-to-end, conducting business analysis, and mentoring junior staff to ensure successful client engagements.

Lead consulting engagements to design, implement, and drive adoption of NICE self-service and AI solutions. Consult with clients on processes and AI requirements, map business cases to solutions, manage stakeholder relationships, guide consultant teams, align launch strategies, analyze client data for improvements, and provide product feedback to development teams.

Own customer success for assigned cloud accounts to drive retention and expansion. Build strong customer relationships, run success and business reviews, manage renewals and escalations, monitor account health, create dashboards and success plans, identify expansion opportunities, and improve adoption and NPS.

The CX Outbound Solution Engineer designs and deploys outbound contact center solutions, focusing on operational efficiency and customer engagement. They work with sales to align solutions with customer needs and lead pilot implementations with a strong grasp of outbound regulations and technologies.

Sell enterprise software to financial services clients by establishing and maintaining C-level relationships, negotiating large deals, coordinating sales activities to meet quotas, and aligning solutions to customer business needs and technical constraints.

Serve as AML subject-matter expert for Americas, drive AML sales strategy, grow pipeline and bookings, enable sales with value-based messaging, liaise with product and services teams, and support customers and partners.

The AI Transformation Strategist will engage with VP and Director level leaders to drive AI transformation, develop agent experiences, and manage change in technology and operations.

The Lead Partner Success Implementation Engineer drives partner success through strategic implementation, technical guidance, and collaboration, ensuring optimal platform usage and partner enablement.

The Director, Program Management is responsible for project implementation, team performance, customer satisfaction, account management, and driving business growth through collaboration with sales and project teams.

Sell NiCE Cognigy enterprise AI-first CX platform in the U.S., build qualified pipeline, close large enterprise SaaS deals (direct and via partners), run full sales cycles, respond to RFPs/RFIs, and represent the company at industry events.

Lead and deliver complex client-facing projects (including GSI co-delivery) from initiation to close, ensuring alignment to SOW, timelines, budget, and quality. Manage stakeholder and partner relationships, track project health and financials, mitigate risks, enforce governance and standards, and drive post-project improvements to maximize customer and partner value.

Lead Client Services Project Manager drives client-facing project implementation, managing full lifecycle from planning to execution while ensuring alignment with GSI partners and SOW.

The role involves expanding NiCE's presence in the U.S. market, selling AI and SaaS solutions, managing sales cycles, and achieving booking targets through direct and partner ecosystems.