Teams at NICE

Lead engineering teams to deliver cloud-based contact center products: oversee design, development, testing, release scheduling, quality, capacity planning, vendor relationships, processes, metrics, recruitment, and leadership development across the organization.

Lead product vision and strategy for Agent Copilot, overseeing cross-functional teams to enhance AI-powered customer experience and agent performance.

Design, build, and scale AI-powered operational platforms integrating LLMs, monitoring, CI/CD, ticketing, and cloud services. Develop APIs, data pipelines, front-end apps (TypeScript/React/Next.js), backend systems, evaluation/observability tools, and reusable frameworks. Collaborate across SRE, Product, and Infrastructure to deliver production-grade, automated AI workflows and improve system reliability and performance.