Jobs at Nordstrom

Develop and support scalable Java-based APIs, web applications, microservices, and inventory systems. Responsibilities include design, coding, testing, deployment, production support, troubleshooting, code reviews, CI/CD, cloud migration, monitoring, and collaboration with business, infrastructure, security, and technology teams. The role requires participation in agile development and rotating 24x7 support while working with AWS, Oracle, Kafka, Docker, Kubernetes, and related technologies.

Lead the Common Control Framework, configure GRC tooling, and transform compliance assessments through automation and AI-assisted evidence collection and control testing. Develop control language, RACI models, testing methodologies, KPIs, and KRIs while integrating governance, risk, and compliance programs. Support PCI DSS and other regulatory assessments, partner with engineering and security teams, and engage stakeholders and auditors to advance continuous monitoring and scalable compliance operations.

Owns the strategic roadmap for Nordstrom’s overages, shortages, and damages exception-management capability across the inbound supply chain. Leads product discovery, prioritization, requirements definition, backlog management, and delivery across engineering teams. Partners with supply chain, transportation, finance, operations, and executives to improve claims recovery, reduce chargeback disputes, eliminate manual workflows, and improve inventory accuracy. Defines KPIs, business cases, process flows, data schemas, and system integration specifications.

Conduct PCI DSS, CCF, and financial control technical testing; collect and validate evidence; maintain GRC records, RACIs, asset inventories, and governance documentation; track remediation and program metrics; support QSA fieldwork and audits; and develop AI-assisted automation for evidence collection and control testing. The role requires translating technical findings into business language, managing recurring compliance activities, and progressively owning specific PCI or CCF control domains.

Lead and grow the attack surface management program by identifying, assessing, and prioritizing exposures; drive remediation and automation; collaborate with AppSec, DevOps, and cloud teams; maintain standards, runbooks, and attack surface maps; present risk metrics; mentor teammates; and lead compliance activities (e.g., PCI).

Manage and enhance HR systems, primarily Workday, ServiceNow HRSD, and Paradox. Responsibilities include configuring HR modules, supporting updates and testing, troubleshooting issues, auditing data, performing mass uploads, optimizing workflows, monitoring case resolution, and translating business requirements into technical solutions. The role collaborates with HR, IT, and business stakeholders while maintaining system stability, data integrity, compliance, and employee experience.

Leads end-to-end third-party publisher and media partnership strategy, including annual planning, partner negotiations, budget allocation, print media execution, content oversight, performance reporting, and executive presentations. The role manages agencies and external partners, identifies cross-channel opportunities, supports internal marketing alignment, and optimizes partnerships based on business objectives and ROI.

Serves as the primary finance partner to Technology and Product senior leaders, leading forecasting, financial planning, performance reporting, business reviews, scenario analysis, and investment cases. Provides actionable insights on P&L trends, risks, and opportunities while partnering with FP&A, Accounting, Tax, and Procurement. Owns financial assumptions and narratives, strengthens governance, and improves forecasting processes and automation across supported portfolios.

Lead roadmap and vendor relationships for the Customer Data Platform and marketing integrations. Define requirements, measure CDP and feed health, enable AI agents, partner with Engineering and Analytics, and prioritize work with marketing stakeholders to improve data quality, enrichment, and personalization capabilities.

Supports enterprise strategy projects across functional, business unit, event, and growth initiatives. Responsibilities include managing project inputs, building complex quantitative models, conducting primary and secondary research, developing executive-ready recommendations, and collaborating with cross-functional business partners. The role provides insights to senior leaders and helps inform Nordstrom’s future strategic direction.

Supports inventory deployment and allocation across Full Price and Rack businesses. Executes purchase orders and reallocations in Blue Yonder Allocation, develops inventory distribution strategies, analyzes performance data, and recommends placement improvements. Partners with Merchandising, Planning, and Inventory teams, serves as a subject matter expert on inventory deployment tools, and contributes to process improvements that increase accuracy and reduce waste.

Leads Nordstrom Rack’s copy function, brand voice, messaging strategy, campaign storytelling, and social/video content. Builds scalable copy systems, playbooks, prompt libraries, and QA processes; guides creative execution; mentors writers and editors; partners cross-functionally; integrates AI and automation into workflows; and uses performance insights to improve messaging outcomes.

Manage small-project accounting from project setup through closeout, including contract administration, Oracle and purchasing-system setup, fixed-asset classification, use-tax assessment, transaction documentation, reporting, and audit readiness. Lead on-site store fixture installation processes, travel as needed, support cross-functional operations, cross-train team members, and improve accounting procedures.

Lead AI/ML discovery product strategy and roadmap for search and recommendations. Partner with engineering, data science, design, and research to build AI-native discovery experiences. Drive experimentation and A/B testing, define metrics, write user stories and acceptance criteria, manage backlog and releases, own launch plans and post-launch validation, and influence stakeholders across the organization.

Develop and enhance data warehouses, BI platforms, Tableau dashboards, and self-service analytics solutions. Analyze data, fulfill rapid reporting requests, identify actionable insights, automate reporting processes, and collaborate with business, BI, and IT stakeholders to improve data quality and decision-making.

Leads enterprise identity and access management architecture, strategy, governance, and automation across cloud, on-premises, and hybrid environments. Defines agentic identity standards for AI agents and non-human identities, advises executives and technical teams, evaluates emerging IAM technologies, and oversees threat modeling, incident response, compliance, and risk management. Mentors identity professionals, drives identity innovation, and communicates IAM roadmaps and risk posture to senior leadership.

Owns the architecture, administration, automation, and operational support of Microsoft 365, Exchange Online, hybrid Exchange, Azure identity, and collaboration platforms. Builds PowerShell and Microsoft Graph automation, manages mail flow, security, compliance, licensing, and hybrid infrastructure, and troubleshoots complex delivery issues. Provides technical leadership, mentorship, documentation, roadmap support, monitoring, and on-call coverage for critical messaging and collaboration services.

Leads the strategy, development, and delivery of Nordstrom’s PDLC Agents Platform, an AI-native software delivery system using multi-agent orchestration, digital workers, persistent project memory, evaluations, governance, observability, and safety guardrails. Defines platform strategy, enforces policy-as-code ship gates, drives open agent standards, partners across engineering and business teams, and builds and mentors a high-performing engineering organization.

Leads Nordstrom’s enterprise Identity Security Operations function, overseeing identity platforms, access lifecycle operations, privileged access, incidents, service levels, automation, staffing, budgets, vendors, compliance, and operational roadmaps. Manages managers, engineers, analysts, and managed-service teams while partnering with Identity Engineering to ensure new capabilities are supportable, secure, observable, and production-ready.

Lead design and delivery of an AI agent platform: agent orchestration, tool pipelines, memory systems, and APIs. Integrate LLMs, embeddings, vector search, and RAG into scalable, observable services. Own end-to-end designs, code reviews, cross-functional collaboration, reliability improvements, and mentor junior engineers while ensuring security and platform standards.