Jobs at Northpoint consulting Inc

Provide real-time customer support via live chat, handling multiple conversations, troubleshooting issues, escalating when needed, documenting interactions, reporting trends, maintaining product knowledge, meeting performance metrics, and offering basic upsells when appropriate.

Provide remote administrative support including calendar and email management, document and report preparation, CRM and database maintenance, basic bookkeeping and expense tracking, travel coordination, project coordination, data entry, and confidential support for leadership.

Provide front-desk reception, phone and email handling, mail and supply management, scheduling, filing, basic bookkeeping, onboarding support, vendor coordination, and general administrative assistance to keep the office organized and operational.

Provide remote administrative, technical, and creative support: manage calendars, email, travel, documents, databases, basic bookkeeping, social media scheduling, research, and ad hoc tasks while maintaining confidentiality.

Handle customer inquiries via phone, email, chat, and social media; process orders, returns, and account changes; log interactions in the CRM; escalate complex issues; meet performance metrics; follow up to ensure resolution and provide feedback for process improvements.

Remote Data Entry Clerk responsible for accurate input, updating, and maintenance of data across company systems; performing quality checks, compiling and verifying data, generating reports, maintaining digital filing and confidentiality, meeting quotas/deadlines, and supporting administrative tasks.

Provide remote administrative support including calendar management, communications, document preparation, digital filing, travel and expense coordination, onboarding assistance, meeting minutes, vendor ordering, basic invoicing, and project tracking while handling confidential information.