Teams at Nova 401(k) Associates

Processes retirement plan loan and distribution requests, prepares participant packages, verifies vesting, identifies defaults and RMDs, and communicates with participants, sponsors, advisors, vendors, and internal teams. Provides customer service, updates request status, performs data entry, interprets plan documents, maintains cybersecurity training, and pursues industry certifications. The role is fully remote with paid training and no retirement-industry experience required.

Manage a portfolio of current and delinquent 401(k) administration clients, guiding them through prior-year compliance work and corrective actions. Coordinate timelines, deliverables, internal teams, and client calls while maintaining relationships with principals, advisors, attorneys, and CPAs. Responsibilities include ensuring plans achieve compliance, managing special projects independently, and applying advanced knowledge of retirement plan nondiscrimination testing, controlled groups, and mergers and acquisitions.

Owns requirements and process design for retirement-plan automation initiatives. Partners with plan administration, compliance, client services, and developers to define specifications, user stories, workflows, acceptance criteria, and automation priorities. Evaluates regulatory risks and ROI, validates deployed solutions, supports change management, and monitors enhancements. Requires deep 401(k) administration expertise, business analysis experience, retirement-industry knowledge, and familiarity with Agile tools and automation technologies.