Teams at OneSource Virtual

Serves as the first point of contact for enterprise application support, triaging and resolving tickets, monitoring batch and integration jobs, documenting issues, maintaining knowledge articles, and communicating status updates. The role investigates system, access, and integration problems, follows SLA and escalation procedures, performs recovery steps, and escalates complex issues with complete technical context. Workday or similar ERP/HCM experience and familiarity with Azure DevOps are preferred.

Conduct outbound B2B calls to recruit suppliers into virtual card programs, explain program benefits, address objections, negotiate rates, and guide enrollment. Research supplier and invoice information, document interactions in Salesforce, send follow-up communications, and support retention when suppliers consider leaving. The role also routes exceptions, follows compliance procedures, contributes process feedback, and meets enrollment, payment, and retention performance goals in a fully remote environment.

The Tax Consultant leads customer implementations for payroll tax services, gathering requirements and legal documentation, configuring the TaxEx application, analyzing tax data, resolving issues, and coordinating successful transitions to operations. The role manages project timelines and deliverables, conducts customer checkpoints, consults on data integrity, and partners with internal teams and deployment partners to ensure accurate tax setup and customer satisfaction.