Teams at OneSource Virtual

The VP of Technology Operations oversees operational discipline, quality culture, incident management, and technology planning across engineering to ensure process continuity and performance.

Monitor federal, state, and local tax agencies for payroll-related regulatory changes; research and interpret routine requirements; document authoritative guidance and data needs; create clear change requests for downstream teams; maintain agency relationships and audit-ready records; communicate updates to stakeholders and support process improvement initiatives.

Lead and develop a team of Tax Account Managers to deliver tax service bureau operations, manage escalations, ensure compliance, maintain customer relationships, track KPIs, use Workday/OSV platforms, and drive process improvements and strategic initiatives.