Teams at Onity Group Inc.

Provides customer-facing commercial loan servicing support, including delinquency outreach, borrower inquiries, covenant and property surveillance, document collection, account maintenance, and issue resolution. Reviews loan documents and servicing records, monitors tax and insurance requirements, processes routine transactions, maintains accurate records, and escalates complex or significant matters. The role requires high-volume call handling, attention to detail, sound judgment, confidentiality, and coordination with internal teams.

Oversee commercial real estate loan servicing teams, including asset and portfolio managers. Manage escalated investor and borrower issues, contract compliance, reporting accuracy, servicing systems, team staffing, training, performance, audits, and investor presentations. Partner with internal business units on system enhancements, reports, policies, and servicing requirements while ensuring adherence to investor guidelines and company procedures.

Lead product strategy and full lifecycle for originations and servicing with emphasis on non-agency lending. Identify market opportunities, build investor relationships, drive go-to-market and implementation, improve customer experience, and partner cross-functionally to deliver profitable, technology-enabled growth and retention.