Teams at OpenRouter

As a Customer Success Manager, you will drive adoption and revenue growth for AI solutions, manage Enterprise accounts, and ensure customer success through strategic execution and relationship management.

The Scaled Support Specialist diagnoses complex technical issues, communicates effectively with developers, and advocates for product improvements while staying current with the LLM ecosystem.

Act as the technical lead in enterprise sales: run technical discovery, design and deliver customized demos and POCs, assess API/cloud/model fit, address technical objections, support contract negotiations, and relay product feedback to engineering while staying current on AI/ML trends.