Teams at PDQ

Build and manage a partner pipeline, acquire and activate channel partners, conduct outreach, negotiate partnership agreements, and maintain CRM records. Collaborate cross-functionally with sales, marketing, customer success, and product teams. Monitor partner performance metrics, report insights, and optimize channel strategy based on data and partner feedback.

Leads customer marketing strategy and a customer marketing team across onboarding, engagement, retention, expansion, renewals, and advocacy. Partners with marketing, product, and customer success teams on lifecycle campaigns, segmentation, customer feedback, events, cross-sell programs, and customer stories. Owns performance metrics including retention, NPS, expansion pipeline, and advocacy, using customer and product usage data to optimize programs and report recommendations to leadership.