Jobs at Practice by Numbers

Lead high-touch SaaS onboarding for dental practices by researching customer goals, conducting outcome-focused kickoffs, creating strategic training plans, tracking adoption and onboarding KPIs, identifying expansion opportunities, and transitioning customers to Customer Success. The role requires proactive account management, customer education, cross-functional collaboration, documentation, and continuous improvement of onboarding processes.

Design and implement the carrier-grade VoIP/SIP backbone, build Golang-based SIP services and control planes, configure HA SIP proxies and media servers, implement routing, security (TLS/SRTP), billing and provisioning integrations, define monitoring and capacity planning, and collaborate with product and ops to deliver resilient telephony features.

Design, build, and maintain scalable backend services (Python/Django) and responsive React frontends. Integrate AI models and analytics, collaborate on architecture and code reviews, optimize performance, scalability, and security, and improve developer experience using modern AI-assisted tooling and CI/CD pipelines.

Senior SRE responsible for designing, building, and operating reliable, scalable distributed systems; owning production reliability (SLOs/SLIs, incident response, MTTR reduction); automating toil with software and platform tooling; driving observability, capacity planning, and cross-team reliability improvements; mentoring engineers and running blameless postmortems.

Lead and own reliability for critical backend and distributed systems: design, launch, on-call, incident leadership, SLO/SLI/error budget definition, automation to remove toil, observability improvement, resilience testing, mentoring, and cross-team reliability initiatives for production healthcare workflows.

Lead technical product strategy and execution for a cloud-first, multi-tenant dental B2B SaaS platform. Define service boundaries, APIs, data models, observability, and AI-enabled features. Drive engineering execution, integrations, metrics, and product/platform tradeoffs while partnering with CEO, engineering, design, and customers.