Jobs at Propelus

Manage and develop a team of Customer Success Managers, improve retention and expansion, analyze customer health data, mitigate churn, optimize workflows, and present performance insights to leadership. The role oversees resource allocation, capacity planning, playbooks, training, renewals, upsells, and cross-functional customer success initiatives for high-value accounts.

Build and configure technical solutions for healthcare customers using the Immuware SaaS platform. Lead customer technical sessions, translate healthcare compliance requirements into workflows, scripts, reports, integrations, and platform changes, and document solutions in Notion and Jira. Serve as the technical counterpart to Customer Success, troubleshoot complex issues, identify reusable improvements, and coordinate with product, engineering, and professional services teams while managing multiple customer engagements.

Own strategic relationships with government regulatory boards, state agencies, health departments, and associations. Align SaaS solutions with agency mandates, lead customized training, monitor engagement and compliance outcomes, identify churn risks, resolve complex account issues, and conduct executive business reviews. The role requires extensive B2B SaaS customer success or account management experience, preferably with government, healthcare compliance, licensing, or public-sector accounts.

Own new-logo acquisition and full-cycle enterprise sales across the Central US healthcare market. Build outbound pipeline, prospect greenfield accounts, engage executive and cross-functional stakeholders, and lead complex vendor selections for $100K+ ARR opportunities. Translate healthcare SaaS capabilities into strategic value, navigate technical, legal, clinical, and financial requirements, and close large multi-location healthcare organizations.