Teams at Renaissance Learning

Troubleshoot student information system integrations, configure imports, write SQL and extract scripts, perform database updates, validate data quality, investigate discrepancies, and resolve integration errors. The role also supports customers with ETL guidance and status updates while collaborating with product, engineering, and cross-functional teams.

Manage district and school customer accounts through onboarding, adoption, retention, renewal, and expansion. Build strategic relationships, identify risks and churn signals, support upsell opportunities, resolve product and order issues, and lead complex customer success initiatives. Partner with Sales, Logistics, and Product teams; gather customer feedback; mentor internal teams; and serve as a subject matter expert for customer success strategies and product support.

Develop and maintain scalable backend services and RESTful APIs using .NET Core, while supporting React frontends. Build and test software components, query SQL Server and PostgreSQL databases, collaborate cross-functionally, participate in code reviews and Agile ceremonies, and use AI-assisted development tools. The role also involves continuous improvement and may include microservices, CI/CD, Docker, cloud, authentication, GraphQL, and event-driven systems.