Teams at Renew Home

Design and build backend services and APIs to support customer experiences and third-party device integrations. Own critical product flows, optimize for scale and performance, implement API monitoring, and collaborate with product, analytics, and cross-functional engineering teams.

Lead and scale B2C Product Operations covering Help Center, Customer Support, and Marketing Ops. Build teams, systems, SLAs, staffing models, tooling integrations, KPIs, and processes to support 10M+ users. Drive marketing automation, CRM reliability, help center taxonomy, deflection strategies, analytics, and cross-functional programs with Product, Engineering, and Analytics to improve retention, growth, and operational stability.

The Contract Product Designer will create engaging product experiences and email campaigns, collaborating with product management and engineering, while ensuring high-quality design execution.