Teams at Retell AI

Coordinate and approve enterprise deals from quote to cash, including discounts, usage commitments, pricing, payment terms, margin modeling, CRM and CPQ workflows, legal handoffs, and billing. Build pricing guardrails and approval matrices, report on deal metrics, and automate approvals. Partner closely with Sales, Finance, Legal, and company leadership while supporting high-value B2B SaaS transactions.

Perform day-to-day accounting for a high-growth SaaS company, including monthly close reconciliations, accruals, journal entries, accounts receivable, accounts payable, billing support, cash application, invoice follow-up, vendor payments, and resolving billing tickets. Work remotely and independently while coordinating with the finance team and Pacific Time customers.

Deploy and scale AI voice agents for enterprise customers. Build conversation flows and integrations, debug APIs, webhooks, SIP, telephony, authentication, latency, and production issues, and work in customer codebases when needed. Partner with Product and Engineering to address product gaps, support customer growth, and launch new use cases. The role requires Mandarin and English fluency, strong technical problem-solving, customer communication skills, and Pacific Time overlap.