Teams at Ricoh Global Services

Greets visitors, manages badges and meeting rooms, answers and transfers nationwide calls, maintains phone lists and company calendars, updates automated messaging, supports promotional inventory, and performs light administrative and PC support duties. The role also assists other teams, supports company events, and provides professional customer service in an office environment.

Drive business development and grow new and existing accounts by building relationships, uncovering customer needs, and aligning Ricoh IT and document workflow solutions. Use consultative selling, storytelling, and presentations to articulate business value, manage multiple accounts, and influence decision-makers. Commission eligible; requires about 20% travel.

Provides Level 2 post-sales technical support for Ricoh software and IT solutions. Investigates, reproduces, documents, and resolves escalated incidents involving workflow, cloud, print management, networking, capture, databases, and connectivity. Maintains incident records and knowledge bases, coordinates with vendors and engineering, supports installations, recommends billable services, and assists with training and documentation. The role requires remote customer interaction, controlled-lab testing, technical certifications, and occasional on-call or extended-hours work.