Teams at Riot Games

Develop and support globally distributed matchmaking, skill, and rank services for millions of players. Build and operate features end to end, write comprehensive tests, participate in on-call rotations, collaborate across teams, and mentor engineers. The role focuses on high-scale distributed systems, microservices, API development, and optimizing matchmaking and skill algorithms.

Lead vision, strategy, and product discovery for Riot's Social SDK. Drive roadmap, manage stakeholder relationships with game teams, prioritize backlog, define SLAs, and collaborate with engineering, design, and QA to deliver scalable social platform features (voice/text chat, presence, shared interfaces).

Leads Riot Games’ global Player Support experience strategy, defining end-to-end digital, AI-enabled, self-service, and human-assisted journeys. Owns experience metrics, journey improvements, support technology direction, and cross-functional partnerships with Product, Engineering, and Operations. Builds and leads a multidisciplinary organization, using research, analytics, experimentation, automation, and operational insights to improve player outcomes at global scale.