Jobs at Runway

Own Runway’s SEO and AEO strategy, including keyword architecture, content planning, technical SEO, experimentation, AI-search visibility, and organic growth reporting. Build scalable content such as landing pages and articles, improve crawlability through site structure and schema recommendations, collaborate with product, marketing, design, developers, and freelancers, and measure traffic, rankings, AI citations, and product signup conversion.

Own and develop production systems supporting AI-powered customer experience, including support agents, ticketing, billing workflows, reporting, QA, monitoring, releases, guardrails, and knowledge management. Build TypeScript and Node.js services on AWS, manage AI vendor integrations, create test suites and evaluations, and coordinate improvements across Product, Engineering, Education, Analytics, and community teams.

Own the revenue organization’s technical systems and RevOps infrastructure. Build Salesforce integrations, enrichment pipelines, routing logic, agentic workflows, usage-based intent signals, reporting, deal desk automation, and churn or expansion detection. Connect GTM tools through APIs and webhooks, maintain data quality and observability, measure adoption and revenue impact, and partner with sellers and Product to improve enterprise revenue operations.

Design and produce high-volume performance marketing assets across video, motion, and static formats for paid social, display, and YouTube. Use Runway and other generative tools to create polished, on-brand creative. Own ad execution from concept through delivery, develop creative variants for testing, interpret performance data, support product launches, maintain templates and design systems, and collaborate with product marketing, growth, and creative teams.

Provide high-volume inbound customer support across plans, escalate and triage technical issues, engage community channels, identify ticket patterns and recommend product improvements, create self-service content, contribute to process automation, and collaborate with product and enterprise support teams.

Own and optimize Runway's lifecycle marketing (primarily email): build segments, execute onboarding/activation/retention/monetization campaigns, run A/B tests, analyze performance, partner with product, creative, growth and data teams to improve user journeys and business outcomes.

Provide day-to-day IT support for a globally distributed AI company: triage help-desk tickets, provision and ship laptops, manage Google Workspace, enforce endpoint security and device compliance, run onboarding/offboarding, maintain SaaS seat/license management, support office networking/AV, write runbooks, and contribute to security, infrastructure, and automation projects as the first EMEA IT hire.

Own revenue accounting and Order-to-Cash: prepare journal entries, AR and deferred revenue reconciliations, invoicing, collections, revenue recognition workbooks, process improvements, controls, and audit support while partnering with Sales, FP&A, and Legal.

Operate and optimize paid search and emerging bidding platforms (Google Ads, ChatGPT Ads), managing seven-figure budgets across markets. Drive CAC-to-LTV optimization, run continuous experiments and incrementality tests, allocate spend by geo/campaign, and produce clear daily/weekly performance readouts. Collaborate with creative, product, analytics, and engineering on tracking, attribution, and landing page conversion.

Manage Runway's paid influencer and affiliate programs: identify and pitch creators (mainly YouTube), negotiate deals, handle contracts and payments, partner with agencies and growth for attribution/reporting, surface creator trends to inform creative strategy. Not a content production role.

Build full-stack AI-powered video creation and collaboration tools, including rich multimedia interfaces, backend APIs, server-side processes, LLM-powered features, and conversational experiences. Work with generative AI, computer vision, and machine learning models in production. Improve system performance, reliability, and code quality while rapidly prototyping and delivering product features in a collaborative, high-ownership environment.

The role involves leveraging Runway to assist Enterprise clients, creating content, training users, and providing support while adapting to a fast-paced environment.

Lead developer relations for generative video and image model APIs: own developer funnel, onboarding, community events, content (tutorials, demos, repos), developer communications, and feedback loops to product and engineering to drive API adoption and engagement.

As a Design Engineer at Runway Labs, you will create AI video interfaces and tools, collaborating with teams on prototypes and user experiences in an exploratory lab setting.

The role involves leading design projects for mobile and web platforms, creating prototypes, collaborating with engineering teams, and maintaining design consistency across products.

The Creative Support Specialist will provide technical and creative assistance to enterprise clients, handle customer inquiries, and contribute to product documentation and process improvements, leveraging generative AI tools.

Lead the Engineering team responsible for the API, focusing on platform strategy, team growth, and cross-functional collaboration to enhance product development and API performance.

Design and curate multimodal, multitask datasets and run controlled training experiments to evaluate how data composition affects world-model performance. Build large-scale synthetic data pipelines, filtering and quality-control systems. Define benchmarks and evaluations, and partner with product and creative teams to translate target behaviors into data strategies that enable simulation-driven AI capabilities.

The role involves product management of AI tools, collaborating with research, engineering, and design teams to develop and enhance products, focusing on user needs and market value.

This role involves leading and developing the Sales Development team, building sales processes, utilizing AI in outreach, and collaborating with cross-functional teams to drive growth in enterprise sales.