Jobs at Runway

Manage day-to-day operations for an in-house creative department, including resource allocation, scheduling, project tracking, intake, production calendars, prioritization, and deadline management. Lead resourcing meetings, resolve bottlenecks, coordinate freelancers and vendors, manage production budgets, and oversee projects from briefing through delivery. The role also manages a small team and develops AI-driven processes to improve creative operations.

Build and deploy AI workflows, integrations, plugins, data pipelines, and proofs of concept for major customers. Diagnose production blockers, run technical evaluations and managed trials, scope deployments, accelerate customer onboarding, and convert successful solutions into reusable products. Partner with executives, engineers, Product, Engineering, and Creative teams while measuring customer outcomes and feeding recurring needs into the product roadmap.

Develops original concepts and working prototypes that demonstrate emerging AI video, world model, and agentic system capabilities. The role combines creative direction, coding, interaction and visual design, storytelling, and research exploration. Responsibilities include collaborating with researchers and engineers, rapidly testing ideas, and packaging explorations into polished demos, films, and interactive experiences that communicate the potential of new AI systems.

The Business Development Representative will research and prioritize target accounts, engage stakeholders, create personalized outbound campaigns, generate qualified pipeline, schedule meetings, maintain CRM activity, and provide prospect feedback. The role partners with Enterprise and Mid Market account executives and may eventually manage and close smaller SMB opportunities. The representative will also help refine prospecting strategies, messaging, sequencing, and team playbooks.

Manage Runway's paid influencer and affiliate programs: identify and pitch creators (mainly YouTube), negotiate deals, handle contracts and payments, partner with agencies and growth for attribution/reporting, surface creator trends to inform creative strategy. Not a content production role.

Own and develop production systems supporting AI-powered customer experience, including support agents, ticketing, billing workflows, reporting, QA, monitoring, releases, guardrails, and knowledge management. Build TypeScript and Node.js services on AWS, manage AI vendor integrations, create test suites and evaluations, and coordinate improvements across Product, Engineering, Education, Analytics, and community teams.

Design and produce high-volume performance marketing assets across video, motion, and static formats for paid social, display, and YouTube. Use Runway and other generative tools to create polished, on-brand creative. Own ad execution from concept through delivery, develop creative variants for testing, interpret performance data, support product launches, maintain templates and design systems, and collaborate with product marketing, growth, and creative teams.

Provide high-volume inbound customer support across plans, escalate and triage technical issues, engage community channels, identify ticket patterns and recommend product improvements, create self-service content, contribute to process automation, and collaborate with product and enterprise support teams.

Resolve high-volume customer support tickets involving account access, billing, and subscription plans. Use macros, playbooks, and AI-assisted suggestions to provide accurate responses, identify issues requiring Tier 2 or Enterprise escalation, and flag recurring questions for new macros. The role requires clear written communication, process discipline, accuracy during repetitive work, and curiosity about the product. Prior customer-facing or process-driven experience is helpful but not required.

Create end-to-end, full-funnel product marketing campaigns for AI products, including launch films, key visuals, landing pages, emails, onboarding flows, and social content. Develop concepts, scripts, boards, generated assets, edits, and final deliverables while translating technical research into accessible creative work. Build reusable prompts, workflows, and automated pipelines, collaborating with product marketing, design, research, growth, and product teams across multiple fast-paced launches.

Create polished, AI-assisted short-form video, motion, design, animation, and editorial content for Instagram, TikTok, YouTube Shorts, and X. Edit compelling content with strong hooks, pacing, and sound; respond quickly to trends and cultural moments; develop concepts through final production; and translate product features and AI model capabilities into engaging social content. Collaborate with creative, product, research, and marketing teams while advancing generative AI workflows and creative techniques.

Own the end-to-end product strategy and lifecycle for AI research products, from model development and user research through launch, pricing, and go-to-market. Partner with research, engineering, design, and business teams to define requirements, ship products, analyze metrics, run experiments, and prioritize features. The role requires strong technical or quantitative foundations, product management experience, SQL and Python fluency, knowledge of machine learning, and experience taking products from zero to one.

Resolve high-volume customer tickets involving account access, billing, and subscription plans. Follow macros, playbooks, and AI-assisted support suggestions to provide accurate responses. Identify issues requiring product judgment or creative-tool troubleshooting and route them to appropriate support tiers. Flag recurring questions for potential macro creation while maintaining speed and accuracy in repetitive, process-driven work.

Lead product design projects for web and mobile platforms, creating and refining creative workflows, prototypes, and high-fidelity interfaces. Partner closely with product, engineering, research, and data teams to ship and iterate on products rapidly. Maintain visual and user experience consistency while contributing to product and process improvements. The role values strong visual design, usability knowledge, creative tool expertise, adaptability, and experience with AI-assisted prototyping.

Owns the end-to-end detection and response program for cloud infrastructure, Kubernetes, research environments, AI tooling, and products. Responsibilities include developing detections as code, leading incident investigations, automating triage and containment, monitoring AI agents, conducting threat hunts and tabletop exercises, improving security telemetry, supporting SOC 2 and ISO 27001 evidence collection, and participating in security incident on-call rotations.

Build full-stack AI-powered video creation and collaboration tools, including rich multimedia interfaces, backend APIs, server-side processes, LLM-powered features, and conversational experiences. Work with generative AI, computer vision, and machine learning models in production. Improve system performance, reliability, and code quality while rapidly prototyping and delivering product features in a collaborative, high-ownership environment.

The role involves leveraging Runway to assist Enterprise clients, creating content, training users, and providing support while adapting to a fast-paced environment.

As a Design Engineer at Runway Labs, you will create AI video interfaces and tools, collaborating with teams on prototypes and user experiences in an exploratory lab setting.

The role involves leading design projects for mobile and web platforms, creating prototypes, collaborating with engineering teams, and maintaining design consistency across products.

The Creative Support Specialist will provide technical and creative assistance to enterprise clients, handle customer inquiries, and contribute to product documentation and process improvements, leveraging generative AI tools.