Teams at Salesforce

Serve as a GovCloud-focused proactive monitoring engineer to configure and manage alerts, troubleshoot technical issues, engage customers end-to-end, deliver Annual Technical Health Reviews, identify recurring GovCloud issues, create knowledge articles, and collaborate with internal teams to prevent problems while meeting strict GovCloud security and compliance requirements.

The Staff Machine Learning Engineer will design, train, and deploy NLP models, optimize processes, and mentor engineers. The role demands expertise in model training and productionization.

Serve as the primary strategic partner for complex Signature customers in SLED, driving adoption, technical health, renewals, and expansion. Coordinate deliverables, align business and technical stakeholders, monitor usage and risks, lead incident response, leverage AI agents for monitoring and automation, and collaborate with Sales, Engineering, and Product to deliver measurable business value.