ServiceNow Careers In Kirkland

38

As a Senior Software Engineer, you will play a critical role in the AI Search Platform group. We’re looking for team-oriented problem solvers with a long-term mindset and with deep expertise in all aspects of enterprise software development.  Successful team members at ServiceNow have a passion to be a part of, lead, and grow amazing teams.   You'll also work cross-functionally to deliver innovative software designs and solutions to both internal and external developers and customers.

We are looking for a Director of Financial Services, Americas leader to join our Financial Services Vertical Solutions organization. The ideal candidate is a Financial Services industry expert with knowledge of Financial Services pain points, business processes, system landscapes, and solutions crossing key industry segments such as banking, insurance, wealth and asset management. S/he has a point of view on how operational transformation can differentiate the employee and customer experience in the Financial Services industry. S/he has experience building, launching and selling enterprise software solutions for the Financial Services industry. And s/he is passionate storyteller with the ability to communicate an innovative vision and roadmap for the Financial Services industry. 

In this role, you will be responsible for building and leading a team of engineers in designing, developing and supporting next generation of our cloud services. This role will require you to interface with various teams(technical and business), understand their business needs and deliver highly reliable and easy to use solutions that enhance business efficiency. The successful candidate will have an established background in designing scalable systems and developing mission critical software solutions with a strong technical ability, excellent project management and communication skills, and a motivation to achieve results in a fast paced environment.

ServiceNow, The Enterprise IT Cloud Company, is the industry-leading cloud platform provider for building enterprise applications.  We are redefining markets and changing the perception of enterprise software.  Our cloud platform allows enterprise IT to bring together business strategy, application design and operations in a powerfully simple solution. To sustain our explosive growth, we are looking for drivers—people who thrive on responsibility and live for the next big challenge.  We seek to employ the brightest and most forward-thinking talent on the planet; we're looking for professionals who aren't content with the status quo. People who are more interested in how things could become.  Accelerate your career and succeed in an environment where you can make an impact daily.  We invite you to join in to stand out.

ServiceNow is looking to expand its Telemetry capabilities with an additional Detection Engineer. As a member of the Telemetry Engineering team you will drive security alerting into production for Security Operations. The primary role of the content engineer is to have total oversight of all things telemetry. This ownership includes creation of new alerts/dashboards, troubleshooting complex alert query fixes, managing development workflow, tracking change control, and adherence to regulatory obligations. This role will special will specialize in user behavior analytics (UBA) with a direction to build anomaly detection and complex threat modeling. 

An ideal candidate will have a achieved a senior level position as an enterprise architect and successful track record in management consulting, (professional services firms or cloud software company), focused on technology strategy, governance, data and solution design.  They will have demonstrated the ability to become a trusted advisor to senior executives and facilitate customer success from strategic planning functions including business value identification, road mapping, as well as advising and defining successful execution strategies including governance frameworks and managing large enterprise programs.

The Global Alliance Director within the Alliances and Channels Ecosystem (ACE) organization will be accountable to create a world-class 360 Global Alliance with NTT. In this role it will be critical to tightly align with the Global ACE mission and transformational operating model principles to enable and accelerate NOW growth to $10B+ over the next 5+ years. This individual will play a key role in delivering on the ACE transformational vision: ‘Partner Success’ will be synonymous with ‘Customer Success’ in accelerating Digital Transformation and predictable Business Outcomes for our joint NOW-NTT clients.

Identify opportunities and develop solutions to improve the efficiency of content lifecycle processes through automation. Participate in sprint planning and daily Scrum meetings to ensure the timely delivery of content delivery enhancements and technical content that create business value for both internal and external customers. Assist writing teams in troubleshooting and resolving authoring system and content build issues. Support a continuous delivery model while also enforcing quality, content structure, version control, and publishing strategies that support multiple deliverables, languages, and formats. Stay abreast of industry trends and continuously improve your technical skills.

As a Senior Manager of Systems Engineering - Mail, you will oversee the team responsible for architecting, building and scaling our global cloud infrastructure mail systems that are the heart of the customer-facing ServiceNow product. This role provides technical leadership to the mail team, interfaces with product development teams on new systems and enhancements of existing systems, recruiting, team development and creation of key performance metrics. Key to success is the ability to drive technical issues to completion across a global team through effective cross-organizational efforts.

You will have a leadership role on the data science team, exploring data across product categories, developing new models, and driving the development of new software services that help our customers leverage machine learning in innovative ways, all within ServiceNow.

You will partner with the sales, solution consulting and the rest of the ServiceNow ecosystem to achieve customer success through thought leadership and driving awareness. The role takes a consultative approach with our customers and prospects to discover and map business outcome-driven solutions. The role requires demonstration and prototyping of platform capabilities, and also to identify the specific requirements needed to develop innovative application prototypes for specific customers. The Sr. Platform Specialist Solution Consultant will also provide solutions and enablement to the technical sales force and provide prospective customers with product and solution advice during pre-sales discussions.

We are looking for ITOM Technical Delivery Manager(TDM)/Service Owner within our Digital Employee Experience, IT Workflow Applications team. This role will be instrumental in leading the ITOM product implementation and success of ServiceNow ITOM practice within our Digital Employee Experience organization.

The Principal Technical Consultant, IT Workflow is the functional and technical expert of a customer engagement team – consulting with customers and configuring the ServiceNow IT Asset Management products based on configuration best practices – all with the goal of accelerating and driving customer business outcomes.

The Customer Outcomes Platform Architect is a technical advisory role, responsible for helping our customers establish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes.  This entails establishing and supporting best practices around instance strategy, technical governance, core data, integrations and the overall technical health of the platform.  This is a highly consultative role that does not perform configuration on the platform, but guides partner and customer resources to deliver best practices.  This role interfaces with the customer across executive, platform owner, enterprise architects and development teams during the selling, structuring and implementation of solutions.

We're looking for experienced, passionate, driven engineers who can help us build scalable and reliable cloud computing solutions to support the rapid growth of our SaaS products. As a Storage Infrastructure Engineer, you will work on solving tough technical challenges in a high energy, startup like environment with experienced industry leaders and with a highly collaborative team.   This position is responsible for the deployment, tuning and maintenance of ServiceNow's 24x7 shared data storage infrastructure throughout the entire environment. Working with industry experts and other IT and business teams, this role is responsible for achieving overall technical integrity, data availability and administration of the organization’s storage infrastructure.

We are looking for a junior researcher to conduct UX and Product Research activities for a portfolio of customer solutions. This individual will partner with Senior (Research and Design) Staff and Product Management to identify stakeholder needs, develop strategic research plans, and execute research activities and analyses that generate actionable insights that inform product strategy, short- and long-term roadmaps, and positively influence new user experiences. 

This role is part of the Experience Organization, made up of passionate individuals that drive Insights (Market, Product, Customer, and UX research), product documentation and experience design activities across the ServiceNow platform and product solutions. We are looking for an experienced researcher to partner with key stakeholders (e.g., Product Management, Design) and own user experience and product research activities in a portfolio of customer solutions. This individual will independently develop focused research plans including objectives, hypotheses and relevant methods across the product lifecycle, analyze derived data to understand customer context and needs, and translate findings into artifacts (i.e., personas, journeys, task analyses) and actionable insights that have direct product and business value.

ServiceNow is seeking a Staff Software Engineer, to join our rapidly growing team, building highly scalable cloud services. The team is looking for a passionate senior developer/technical leader, with a strong track record, who is in search of an exciting environment and innovative technology. In this role, you will be a key member of a strong team of engineers working on some of the company’s core applications. You will focus on improving the performance, scalability and reliability of software and infrastructure that support thousands of ServiceNow customer instances across thousands of server farms globally distributed across the world. Working in an agile team, you will be responsible for identifying and solving issues and enhancements with the end goal of providing a better experience for our customers.

The Customer Outcomes Success Architect will be responsible for developing and maintaining C-level executive relationships and relationship management across 2-3 clients. The over-riding objective for the Success Architect will be to drive Customer Outcomes at these managed clients leading to client’s product adoption, renewals, and expansion of ServiceNow offerings with the clients. An ideal candidate will have a achieved a senior level position and successful track record in management consulting, (professional services firms), focused on technology and organizational transformation.  They will have demonstrated the ability to become a trusted advisor to C-level client leaders and facilitate customer success from strategic planning functions including business value identification, road mapping, as well as advising and defining successful execution strategies including governance frameworks and managing large enterprise programs.

ServiceNow is seeking IT Operations Management (ITOM) specialists with a focus on hands on IT Datacenter technologies, DevOps and enterprise architecture initiatives for service modeling, discovery, event management, cloud automation and orchestration on the ServiceNow platform. The ITOM specialist will provide technical hands on expertise to support customers with product and solution leadership during pre-sales engagements. The ITOM specialist will participate in the acquisition and retention of customers by utilizing world-class technical pre-sales solution consulting techniques to communicate the power, flexibility, and ease-of-use of IT Operations Management on the ServiceNow SaaS platform. This is a hands on technical consultant who is capable of going wide and deep on solution delivery and solution positioning during sales cycles.

ServiceNow is seeking Executive Consultants to join our Inspire Program. Inspire is focused on our largest and most innovative customers. Executive Consultants challenge enterprise executives to think differently about how to drive top line revenue by improving employee and customer experience in even the most minor of interactions. They work with multiple pre-sales teams to design impactful solutions and experiences that cross disciplines, bring together people and technology, and enable Enterprise Service Management.

ServiceNow is seeking driven Pre-Sales Security and Risk Solution Architects. The Security and Risk Solution Architect will provide solution leadership and expertise to support customers during the sales engagement. The Security Solution Architect will participate in the acquisition and retention of customers by leveraging the Security Operations (Security Incident Response, Threat Intelligence and Vulnerability Response) and GRC Solutions.   This is a hands on Security and Risk Solution Architect who is capable of going wide and deep on solution development and positioning.

As a security engineer on the ServiceNow Product Security Team, you will be responsible in identifying security vulnerabilities within customer-facing software products. You will work with internal development teams to review source code and audit custom functionality built on top of the ServiceNow platform. You will have the opportunity to develop tooling, plan security projects, and be a security advocate. A key part of this position is to effectively communicate issues to the application owners, provide meaningful remediation recommendations, and validate that they have been resolved.

ServiceNow is seeking a Senior Advisory Solution Architect aligned to support one of our largest Global Strategic Alliance Partners, DXC.  In this role, you will be expected to provide technology strategy, solution development and on-going communication of the latest ServiceNow solutions/capabilities.  Additionally, you will be responsible for evangelizing ServiceNow mindshare to our partner community to enable them to increase their own consumption, evolve our solutions, sell effectively to their customers, and extend the ServiceNow value proposition. 

Assist sales in the qualification of customer needs through discovery; Participation across the sales lifecycle on acquiring strategic customers; Provide mentoring and training to peers, colleagues and partners; Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and via Zoom; Generation of product demo scripts and scenarios and maintaining demonstration environment(s); Scoping and delivering Proof of Concept/Proof of Value engagements with prospects; Responding to Request for Information/Proposal documents; Staying current on product developments/releases to a level required for demo and POC/POV; Supporting Marketing events – user conferences, trade shows, webinars etc.; Staying current on competitive analyses and understanding differentiators between the company and its competitors;

This is a unique opportunity to serve as a leader in the definition and execution of product adoption and growth success motions within one of the fastest growing products at one of the largest and fastest growing enterprise SaaS companies in the world.  Product Success Managers work directly with customers to enhance their overall experience with the product and make them successful and reference customers. They monitor customer health, deliver customer programs, and act as the liaison between customer and product teams.

As Manager, Solution Consulting – AMS Commercial WEST – Customer Workflows (Presales), you will be responsible for supporting the technical sales efforts managing a team of highly motivated Solution Consultants. You will manage the CSM product experts that convey value to address ServiceNow customers’ business issues. As a specialist leader, your team will contribute to the development of concepts, techniques & assets that enablable the regional Account teams you support.  You will help provide feedback into Product leadership to ensure we are investing in the right areas to drive growth and success in the field.  You will engage in complex tasks in creative and effective ways requiring independent action and a high degree of initiative to resolve issues. You will make recommendations for new procedures.  You will work independently to determine new assignments to accommodate demand often acting as a facilitator and leader.

Develop in Python and Javascript in order to help build web services and automation tools which are thoroughly specified, documented, and testable. Write test plans and test automation for declarative infrastructure in multiple cloud environments. Learn how to build orchestration workflows by leveraging features of the ServiceNow platform. Research and implement new open-source and commercial tools, technologies and methodologies. Work as part of a team that writes, reviews, and deploys everything as code.

As a Senior Software Engineer you will play a critical role in the AI Search Platform group. We’re looking for team-oriented problem solvers with a long-term mindset and with deep expertise in all aspects of enterprise software development.  Successful team members at ServiceNow have a passion to be a part of, lead, and grow amazing teams.   You'll also work cross functionally to deliver innovative software designs and solutions to both internal and external developers and customers.

ServiceNow is seeking a Staff Software Engineer, to join our rapidly growing team, building highly scalable cloud services. The team is looking for a passionate senior developer/technical leader, with a strong track record, who is in search of an exciting environment and innovative technology. In this role, you will be a key member of a strong team of engineers working on some of the company’s core applications. You will focus on improving the performance, scalability and reliability of software and infrastructure that support thousands of ServiceNow customer instances across thousands of server farms globally distributed across the world. Working in an agile team, you will be responsible for identifying and solving issues and enhancements with the end goal of providing a better experience for our customers. This position requires the Public Trust Position (PTP) Tier 2 Level suitability adjudication. If offered employment, you must be willing to complete and successfully pass the adjudication process. Any employment is contingent upon obtaining the required adjudication. 

As a Software Engineer with the Platform Development team, you will be building the framework that allows our customers to create innovative, elegant and high performing experiences across multiple devices.

We're looking for experienced, passionate, driven senior engineers who can help us build scalable and reliable cloud computing solutions to support the rapid growth of our SaaS products. As a Staff Engineer, you will work on solving tough technical challenges in a high energy, startup like environment with experienced industry leaders and with a highly collaborative team. You will design, implement, test and deploy scalable Cloud Computing solutions as part of the Cloud Development team.

As a Staff Software Engineer, focused on cloud infrastructure automation, you will have the opportunity to work on ServiceNow Platform and Tools, build solutions using workflows, orchestration and developer tools in Private and Public Multi Cloud infrastructure.

Assist the sales personnel in the qualification of commercial customer needs and performing pre demo needs analysis. Participation on one or more strategic accounts either in support or lead. Provide mentoring and training to peers and other colleagues in the organization. Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and via virtual conferencing. Generation of product demo scripts and scenarios and maintaining demonstration environment(s). Scoping and delivering Proof of Concept/Proof of Value engagements with prospects. Responding to Request for Information/Proposal documents. Staying current on product developments/releases to a level required for demo and POC/POC. Supporting Marketing events – user conferences, trade shows, webinars etc. Staying current on competitive analyses and understanding differentiators between the company and its competitors.

As a Staff Hardware Architect you will directly report to the Hardware Engineering Manager, working on projects that shape the hardware underpinning ServiceNow’s global cloud. The server and storage solutions you design will power all of our services, from large-scale application and database server deployments to specialty services such as machine learning.

In this team, we are looking for a self-starter with a passion to solve really hard technical and architectural problems working both independently and as a part of a team. If you’re passionate about what you do and are interested in developing solutions that make a difference while having fun, ServiceNow is the place for you!

We are currently seeking a Staff/Lead Systems Engineer. As a key member of the Cloud Infrastructure Systems Engineering team, you will be responsible for architecting, building and managing a tailored, global full stack cloud infrastructure that is part of our SaaS product offering. This is an opportunity to be delivering with an organization which is at the forefront of technology running a Cloud SaaS platform that supports millions of users!   The Cloud Systems Engineering team architects, builds and operates the server infrastructure that runs our SaaS platform at scale and with high availability. Working closely with engineers and developers across the company, the candidate will be responsible for:    

ServiceNow is looking for Senior Technical Writers to join our Information Development group in one of our global office locations. The Info Dev group is made up of dedicated technical communications professionals across multiple areas of expertise. Info Dev creates product documentation, troubleshooting materials, and best practice guides.