ServiceNow Careers In Kirkland

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We are looking for an experienced database engineer with a proven track record of troubleshooting the issues, bugs and performance of complex systems.  Working with key members of our Cloud Development, Service Operations teams and Support, you will focus on the design, build, and run aspects of MariaDB/MYSQL/Oracle database. The ideal candidate for this position is a software engineer with a strong background in database technologies, performance analysis, and have in-depth knowledge of at least one of RDBMS database features and configurations

ServiceNow is seeking a Staff Software Development Engineer, to join our rapidly growing team, building highly scalable cloud services. The team is looking for a passionate senior developer/technical leader, with a strong track record, who is in search of an exciting environment and innovative technology. In this role, you will be a key member of a strong team of engineers working on some of the company’s core applications. You will focus on improving the performance, scalability and reliability of software and infrastructure that support thousands of ServiceNow customer instances across thousands of server farms globally distributed across the world. Working in an agile team, you will be responsible for identifying and solving issues and enhancements with the end goal of providing a better experience for our customers.

In this team, we are looking for a self-starter with a passion to solve really hard technical and architectural problems working both independently and as a part of a team. If you’re passionate about what you do and are interested in developing solutions that make a difference while having fun, ServiceNow is the place for you!

The person in this role will be expected to have skills in influencing and driving adoption with other teams and stakeholders across the business on the agreed upon data models, structures, standards - to achieve the objective of providing ServiceNow customers a consistent and positive experience in information search, access, and retrieval through various channels.

ServiceNow’s Office of the CISO team leverages its diverse, highly skilled security background and expertise to help enhance ServiceNow’s internal and external security program and communicate ServiceNow’s commitment towards security to the world.  The team works closely with other components in ServiceNow’s Organization on security-related topics.  This position is centered on being located at the company’s Kirkland office in order to be able to interface and collaborate efficiently with ServiceNow’s security teams and its local customers, driving requirements and concerns brought from this community into ServiceNow’s strategy, security, product and operations.  This position will also require architecture and development activities on the ServiceNow platform for one of ServiceNow’s prominent customers. This critical position values integrity, quality, expertise, precision, communication, and efficiency and is looking for senior security and ServiceNow development professionals with security backgrounds and excellent communication skills.  The successful candidate will bring a new perspective to ServiceNow and its ecosystem, and will be able to evangelize their point of view to audiences ranging from technical developers to executives.

As a key member of the Systems Administration team within Operations Engineering, you will be responsible for administration and operations of the global cloud infrastructure that runs our SaaS product. This is an opportunity to be at the core of running a Cloud SaaS platform that scales to millions of users! The Cloud Operations team is responsible for ensuring availability and efficiency of the server infrastructure that runs our SaaS platform while consuming and deploying products that have been newly developed by engineering teams. You will be working closely with engineers and developers across the company.

We are looking for multiple talented Senior UX Designers to join our global user experience team. ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.  We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.  We are always looking for passionate individuals to drive user research, prototyping, or experience design activities for a portfolio of customer solutions. You will be part of the growing world-class Experience Organization (EO). EO creates new and compelling experiences for ServiceNow – enabling people around the world to get more done, faster than ever before!

We're looking for experienced, passionate, driven software developers who can help us build scalable and reliable cloud computing solutions to support the rapid growth of our SaaS products. As a Senior Software Development Engineer, you will work on solving tough technical challenges in a high energy, startup like environment with experienced industry leaders and with a highly collaborative team. You will design, implement, test and deploy scalable Cloud Computing solutions as part of the Cloud Development team. This position requires the Public Trust Position (PTP) Tier 2 Level suitability adjudication. If offered employment, you must be willing to complete and successfully pass the adjudication process. Any employment is contingent upon obtaining the required adjudication.

As a Senior Software Engineer, focused on cloud infrastructure automation, you will have the opportunity to work on ServiceNow Platform and Tools, build solutions using workflows, orchestration and developer tools in Private and Public Multi Cloud infrastructure.

As a Senior Software Engineer with the Platform Development team, you will be building the framework that allows our customers to create innovative, elegant and high performing experiences across multiple devices. You will use your experience building modern web experiences and your expertise in performance, architecture, and object-oriented design to push the boundaries of our platform. You will also collaborate with cross-functional engineering teams to develop new and improve on existing platform features.

ServiceNow is seeking a Staff Software Engineer to join our rapidly growing team. You will help us build highly available, scalable, reliable, and secure Cloud Automation software. The team is looking for passionate senior developers and technical leaders with a strong track record, who are in search of an exciting environment and innovative technology. As a Staff Software Engineer, you will be a vital leader of a strong team of developers working on automating our Cloud Infrastructure. The Cloud Infrastructure Automation team is focused on supporting and building cloud automation manageability suite that automates diagnosis and remediation of various customer life cycle events like instance provisioning, instance cloning, and load balancing thousands of ServiceNow customer instances across globally located server farms. 

We are currently seeking a Staff/Lead Systems Engineer. As a key member of the Cloud Infrastructure Systems Engineering team, you will be responsible for architecting, building and managing a tailored, global full stack cloud infrastructure that is part of our SaaS product offering. This is an opportunity to be delivering with an organization which is at the forefront of technology running a Cloud SaaS platform that supports millions of users!   The Cloud Systems Engineering team architects, builds and operates the server infrastructure that runs our SaaS platform at scale and with high availability. Working closely with engineers and developers across the company, the candidate will be responsible for:    

Identifying and addressing issues escalated, toward immediate relief and sustainable resolution. Using broad knowledge and experience of systems and networking to proactively address and prevent incidents while constantly improving processes. Document and maintain relief and resolution guides in knowledge-base articles and standard operating procedures parallel to our scalable and sustainable model. Training and mentoring internal stakeholders. Identify and collaborate with appropriate teams to improve tools and processes such as event monitoring, automation and introduction of new tools as required for improved efficiency.

As a Senior Staff Software Engineer with the Platform Development team, you will be building the framework that allows our customers to create innovative, elegant and high performing experiences across multiple devices. You will use your experience building modern web experiences and your expertise in performance, architecture, and object-oriented design to push the boundaries of our platform. You will also collaborate with cross-functional engineering teams to develop new and improve on existing platform features.

ServiceNow is seeking IT Business Management (ITBM) or Project and Portfolio Management (PPM) solution consultants who can provide leadership and expertise during pre-sales engagement. A combination of being well versed in presenting solutions to varied audiences as well as a hands-on technical knowledge to go wide and deep on solution positioning and delivery as part of sales cycles.

ServiceNow is looking for Senior Technical Writers to join our Information Development group in one of our global office locations. The Info Dev group is made up of dedicated technical communications professionals across multiple areas of expertise. Info Dev creates product documentation, troubleshooting materials, and best practice guides.

To sustain our explosive growth, we are looking for drivers—people who thrive on responsibility and live for the next big challenge.  We seek to employ the brightest and most forward-thinking talent on the planet; we're looking for professionals who aren't content with the status quo. People who are more interested in how things could become.  Accelerate your career and succeed in an environment where you can make an impact daily.  We invite you to join in to stand out.

The Client Director will be responsible for supporting and generating new business with a defined set of Service Now’s largest existing accounts.  The Client Director will own the executive relationship management with their given accounts, and lead the virtual teams in supporting the clients, including Solution Sales & Consulting, Support and Professional Services.

Manage, monitor and manipulate the Azure server farm behind ServiceNow’s cloud. Work directly on/with the Azure-based servers to enable and optimize capacity utilization for ServiceNow’s customer base. Enhance processes and tools necessary to simplify and provide consistent project execution. Provide proactive management and innovation to ensure 100% success of ServiceNow cloud automation.

We’re looking for a highly motivated, collaborative and technically experienced Senior Security & Compliance Analyst with ability to understand and influence cloud operational and security processes, effectively communicate ServiceNow’s controls including intent, and drive changes within the organization through effective testing. The successful candidate must be reliable, resourceful and have a “can-do” attitude.  You will be a key member of our team and play an important role in defining the Security and Compliance framework for a leading cloud company. In this role you will be required to demonstrate ability to analyze difficult problems, think out-of-box and provide pragmatic solutions and recommendations. 

We are looking for an experienced researcher to partner with key stakeholders (e.g., Product Management, Design) and own user experience and product research activities in a portfolio of customer solutions. This individual will independently develop focused research plans including objectives, hypotheses and relevant methods across the product lifecycle, analyze derived data to understand customer context and needs, and translate findings into artifacts (i.e., personas, journeys, task analyses) and actionable insights that have direct product and business value.

The Cloud Infrastructure Systems Engineering team at ServiceNow is looking for help to architect and build the server infrastructure and core services that allow our SaaS platform to run at scale and with high availability.   We’re looking for a skilled systems developer who can help craft the technology and processes needed to sustain ServiceNow’s growth while gaining valuable experience in modern systems and software development.

The Customer Outcomes Success Architect will be responsible for developing and maintaining C-level executive relationships and relationship management across 2-3 clients. The over-riding objective for the Success Architect will be to drive Customer Outcomes at these managed clients leading to client’s product adoption, renewals, and expansion of ServiceNow offerings with the clients. An ideal candidate will have a achieved a senior level position and successful track record in management consulting, (professional services firms), focused on technology and organizational transformation.  They will have demonstrated the ability to become a trusted advisor to C-level client leaders and facilitate customer success from strategic planning functions including business value identification, road mapping, as well as advising and defining successful execution strategies including governance frameworks and managing large enterprise programs.

We are looking for a junior researcher to conduct UX and Product Research activities for a portfolio of customer solutions. This individual will partner with Senior (Research and Design) Staff and Product Management to identify stakeholder needs, develop strategic research plans, and execute research activities and analyses that generate actionable insights that inform product strategy, short- and long-term roadmaps, and positively influence new user experiences. 

As a Staff Network Engineer on the Cloud Networking team, you will be responsible for building, managing and operating the global network infrastructure that is the foundation of all our services. Maintaining network stability ensures that our customers stay connected with our suite of applications, products and services. Key to success for this role will be your understanding of the network and using your knowledge and skills in delivering against our goals. The role itself is a combination of deployments, sustainment engineering, and operational (troubleshooting, problem analysis, etc.) tasks and allows for the engineer to be involved in a broad range of network functions. Excellent cross-team collaboration, technical skills, and clear communications are required.

Assist the sales personnel in the qualification of commercial customer needs and performing pre demo needs analysis. Participation on one or more strategic accounts either in support or lead. Provide mentoring and training to peers and other colleagues in the organization. Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and via virtual conferencing. Generation of product demo scripts and scenarios and maintaining demonstration environment(s). Scoping and delivering Proof of Concept/Proof of Value engagements with prospects. Responding to Request for Information/Proposal documents.

ServiceNow is seeking a Staff Software Development Engineer, to join our rapidly growing team, building highly scalable cloud services. The team is looking for a passionate senior developer/technical leader, with a strong track record, who is in search of an exciting environment and innovative technology. In this role, you will be a key member of a strong team of engineers working on some of the company’s core applications. You will focus on improving the performance, scalability and reliability of software and infrastructure that support thousands of ServiceNow customer instances across thousands of server farms globally distributed across the world. Working in an agile team, you will be responsible for identifying and solving issues and enhancements with the end goal of providing a better experience for our customers.

We're looking for experienced, passionate, driven software developers who can help us build scalable and reliable cloud computing solutions to support the rapid growth of our SaaS products. As a Senior Software Development Engineer, you will work on solving tough technical challenges in a high energy, startup like environment with experienced industry leaders and with a highly collaborative team. You will design, implement, test and deploy scalable Cloud Computing solutions as part of the Cloud Development team.

This role is part of the Experience Organization, made up of passionate individuals that drive Insights (Market, Product, Customer, and UX research), product documentation and experience design activities across the ServiceNow platform and product solutions. We are looking for an experienced researcher to partner with key stakeholders (e.g., Product Management, Design) and own user experience and product research activities in a portfolio of customer solutions. This individual will independently develop focused research plans including objectives, hypotheses and relevant methods across the product lifecycle, analyze derived data to understand customer context and needs, and translate findings into artifacts (i.e., personas, journeys, task analyses) and actionable insights that have direct product and business value.

The ideal candidate should have a strong background in software development, systems architecture and engineering, understanding of the components of software infrastructure, including hardware platforms, OS, virtualization, application, databases, web and application servers. Prior experience in software development/engineering, release management/devops and managing large-scale server infrastructure distributed is highly desirable.

*           Research security technologies and products in the marketplace. *           Determines security requirements by evaluating business strategies and requirements; researching information security standards; conducting system security and vulnerability analyses and risk assessments; studying architecture/platform; identifying integration issues; preparing cost estimates. *           Plans security systems by evaluating network and security technologies; developing requirements for network environments; designs public key infrastructures (PKIs), including use of certification authorities (CAs) and digital signatures as well as hardware and software encryption solutions; adhering to industry standards. *           Implements security systems by specifying intrusion detection methodologies, preparing preventive and reactive measures; creating, transmitting, and maintaining keys and encrypted data; providing technical guidance to engineering and support teams; completing documentation. *           Verifies system and application security by performing security assessments, code reviews, configuration and design reviews. *           Maintains security by ensuring we have adequate security measures that align with our compliance standards and policies; conducting incident response analysis when required, and working with leadership and technical teams on remediation plans.

This role is specific to the identification and removal of problems within our environment. Senior Problem Managers play an integral part in ServiceNow’s success and we work closely with Development and Customer Support and ensure the business is clear on our remediation path as well as any business impact to our customers.

As the Manager of Sustaining Engineering for Hardware, you’ll be responsible for managing a technically diverse team with responsibilities that are focused on the long-term health and reliability of ServiceNow’s global server fleet. The primary areas that this role will manage are: storage support, hardware support escalations, software development, problem management, and firmware and configuration standards management.

You will be responsible for communicating the CSM value proposition to prospects. You will develop a strong partnership with your designated Account Executives and Solution Consultant to provide a comprehensive and compelling message to Customer Service leaders across all industries within your region. You will focus on targeting your CSM message to specific customer needs and will focus on being a trusted advisor to our community of CSM customers.

Work with product management, engineering, and design team to formulate our vision and roadmap defining ServiceNow CMDB. Serve as an evangelist within Service Now Engineering and Field and be the go-to person to help solve customer questions, problems with CMDB. Maintain a firm grasp of customer problem with end-to-end visibility and understand what is required for ServiceNow to solve. Define and prioritize a backlog of work including the creation of epics and user stories using INVEST guidelines and be data-driven in prioritizing new features and improvements. Work with global 2000 customers to determine unmet needs, business goals, product usage, and refine ideas with concepts and product feedback. Collaborate with internal stakeholders and key customers to drive adoption and ensure new products are driving successful outcomes in ServiceNow offerings. Work with User Learning (help files and documentation), Training, and Support and Professional Services to assure smooth uptake and adoption.

Cloud Infrastructure Asset management and reconciliation. Asset support renewal cost analysis and identify cost reduction opportunities. Supply chain financial analysis that will help to drive change or new initiative. New automation implementation and process improvement. Project management or recommendation for further process improvement.

The ideal candidate will possess a broad and deep expertise in the world of partnerships and cloud solutions and will have experience leading and orchestrating large complex partnerships. They will have demonstrated ability to think strategically about technology synergies with large complex partners, new business models, solution selling, to help us build compelling value propositions for ServiceNow and our customers. This job will involve working with key leaders at ServiceNow and at Microsoft and highly cross-functional teams to influence, align and coordinate resources to deliver step change results. The candidate should have a proven track record of driving strategic outcomes for the business through leading co-innovation initiatives, structuring complex deals and aligning GTM strategy.

“Work within a scrum team, develop code within a corporate setting, use Git to manage source code, how to read through proprietary documentation to learn about our proprietary APIs and code base, work with the company politics to share my views on the design, implementation, and management of the ServiceNow platform”. “The positive vibes in my team, and the very detailed code reviews given by my mentor and colleagues, which helped me learned a lot”. “Challenging projects that taught them skills in software development and have a concrete impact on the company”. “I was really glad to have important work directed my way rather than a bunch of busywork and leftover tasks”. “Face-to-face exposure to senior execs and having candid conversations to learn about the company, helpful team, autonomy to learn and drive my own projects”. “I've formed relationship during the summer that I know I will maintain throughout life. Putting yourself out there and letting your ambition shine results in the most rewarding experiences”.

You will be responsible for quality of the assigned work items/modules as per defined quality standards. Automation is very important. You will work towards automating test cases so that manual testing is very minimal or zero. You will work with QA and Dev teams to ensure the testing requirements are well understood, test cases are documented and test results are published as per schedule. You will work closely with various departments internally, understand QA requirements, and clearly manage expectations. You will contribute to improving QA processes, work across organizational boundaries and exercise appropriate influence to ensure commitment to customers and product quality.