Lead UX and Product Researcher
3 weeks ago
This role is part of the Experience Organization, made up of passionate individuals that drive Insights (Market, Product, Customer, and UX research), product documentation and experience design activities across the ServiceNow platform and product solutions.
We are looking for an experienced researcher to partner with key stakeholders (e.g., Product Management, Design) and own user experience and product research activities in a portfolio of customer solutions. This individual will independently develop focused research plans including objectives, hypotheses and relevant methods across the product lifecycle, analyze derived data to understand customer context and needs, and translate findings into artifacts (i.e., personas, journeys, task analyses) and actionable insights that have direct product and business value.