Jobs at ServiceNow

23

Work with the Strategy group, Product Management team, Business unit owners and Field resources to evaluate and select key strategic partners + technologies that would transform customers’ businesses. Identify market, technology and competitive trends to seek out new partners/technologies that are worth pursuing. Technical advisor providing strategic partners with architecture recommendations and reviews to ensure an efficient, stable, and scalable solutions. Evaluate vendor solutions and possible common value solutions that solve customer use-cases. Act as partner champion by working with marketing and field enablement to evangelize joint solutions. Work with and coordinate between platform development teams to ensure we are providing industry standard APIs that key partners need to write world-class integrations to the ServiceNow platform. Design, architect and build “productizable” proofs-of-concepts of innovative use cases on the ServiceNow platform to support the Innovation Office’s evangelism efforts.

You will identify and address barriers to reliability, security, and scale. You will work with cross-functional teams to identify and implement new behaviors aligned with functional requirements. You will explore opportunities to leverage new product capabilities and technologies to improve overall service delivery.

As the Hardware Test Manager you will own our server and storage test programs. Your team of Hardware Test Engineers will continuously evaluate new hardware solutions and configurations, informing next-gen designs that power the global ServiceNow cloud. Do you enjoy wringing every drop of performance out of a piece of hardware? Or stressing it until it breaks, then determining precisely how and why? If so we’d love to hear from you.

 Manage the Azure arm of the Capacity Management team. Define cost-model for integrating Azure and ServiceNow cloud technologies. Evaluate existing server capacity consumption trends and convert them to azure capacity needs. Identify, analyze, and interpret trends or patterns in capacity consumption data sets. Analyze and interpret data to provide recommendations and insights into capacity-related models. Collaborate and engage with subject matter experts to gain operational insight into building analytical models leveraging real-life experiences. Use standard and ad-hoc reporting methods to gather and consolidate pertinent data to run resource modeling experiments.

Ensure prioritization, planning, and execution of problems achieves the best results for the company and our customers. Develop and implement evidence-driven process improvement initiatives across the organization. Contribute to the design of the Problem Management process, data modeling and reporting, policies, and procedures. Provide training, coaching and guidance to internal teams, growing problem management best practices throughout the organization.

The ideal candidate will possess a broad and deep expertise in the world of partnerships and cloud solutions and will have experience leading and orchestrating large complex partnerships. They will have demonstrated ability to think strategically about technology synergies with large complex partners, new business models, solution selling, to help us build compelling value propositions for ServiceNow and our customers. This job will involve working with key leaders at ServiceNow and at Microsoft and highly cross-functional teams to influence, align and coordinate resources to deliver step change results. The candidate should have a proven track record of driving strategic outcomes for the business through leading co-innovation initiatives, structuring complex deals and aligning GTM strategy.

Developing high quality applications leveraging the industry leading ServiceNow platform. Working in a Scrum-based Agile development process that is light on documentation and meetings and heavy on coding. Designing and implement software that is simple, intuitive and easy to use that will allow customers to extend and customize the functionality to meet their specific business needs. Play a key role in the design and implementation of new products and features while also enhancing the existing product suite. Translate requirements and mock-ups into fully functional features by working closely with business and product owners, and creative designers. Collaborate with product managers and user experience designers to deliver delightful experiences. Build rich, modern web and mobile web experiences that are accessible, progressive and responsive.

The Customer Outcomes Success Architect will be responsible for developing and maintaining C-level executive relationships and relationship management across 2-3 clients. The over-riding objective for the Success Architect will be to drive Customer Outcomes at these managed clients leading to client’s product adoption, renewals, and expansion of ServiceNow offerings with the clients. An ideal candidate will have a achieved a senior level position and successful track record in management consulting, (professional services firms), focused on technology and organizational transformation.  They will have demonstrated the ability to become a trusted advisor to C-level client leaders and facilitate customer success from strategic planning functions including business value identification, road mapping, as well as advising and defining successful execution strategies including governance frameworks and managing large enterprise programs.

“Work within a scrum team, develop code within a corporate setting, use Git to manage source code, how to read through proprietary documentation to learn about our proprietary APIs and code base, work with the company politics to share my views on the design, implementation, and management of the ServiceNow platform”. “The positive vibes in my team, and the very detailed code reviews given by my mentor and colleagues, which helped me learned a lot”. “Challenging projects that taught them skills in software development and have a concrete impact on the company”. “I was really glad to have important work directed my way rather than a bunch of busywork and leftover tasks”. “Face-to-face exposure to senior execs and having candid conversations to learn about the company, helpful team, autonomy to learn and drive my own projects”. “I've formed relationship during the summer that I know I will maintain throughout life. Putting yourself out there and letting your ambition shine results in the most rewarding experiences”.

The Senior Director Global Alliances & Channels Ecosystem (ACE) will be accountable for creating a vibrant, world-class KPMG Global Alliance that aligns to the Global ACE mission & transformational operating model principles to enable & accelerate NOW growth to $10B+ within the next five years. This individual will play a key role in delivering on the ACE transformational vision: ‘Partner Success’ will be synonymous with ‘Customer Success’ in accelerating Digital Transformation & predictable Business Outcomes for our joint NOW-KPMG clients. 

ServiceNow is looking for a Staff Sourcing Analyst for Cloud Infrastructure who wants to make their mark on a growing organization. This position will provide supply management and procurement for all gears into our datacenters with a focus on server and server components. This individual will lead supplier relationships, defining the category and supply base strategy, including influencing hardware technology roadmap to meet our Cloud requirement, driving continual cost optimization and ensuring continuity of supply.

ServiceNow is seeking a Senior Software Developer, to join our rapidly growing team, building ITOM (IT Operations Management) & highly scalable Cloud Automation software. The team is looking for passionate senior developers/technical leaders, with a strong track record, who are in search of an exciting environment and innovative technology. As a Senior Software Developer, you will be a key member of a strong team of developers working on some of the company’s core applications.

Perform activities to help measure and monitor compliance with company policies and procedures. Facilitate customer and certifier requests and information gathering for audit activities and lead onsite audits. Lead or assist with successful completion of vendor risk assessment activities. Successfully project manage and drive testing activities across various teams within the organization. Contribute by maintaining, enhancing and maturing the existing common control framework. Contribute in enhancing our GRC tool and processes to meet compliance business needs.

A CSGE Events and Operations Program Manager will have the opportunity to be responsible for program assessment, governance and analysis for Instructor Led Training (ILT) and/or major event programs, as well as other high priority enablement initiatives.  This individual will work closely with Global CSGE Operations and other stakeholders to ensure the efficient and successful execution of our programs.

You will be responsible for quality of the assigned work items/modules as per defined quality standards. Automation is very important. You will work towards automating test cases so that manual testing is very minimal or zero. You will work with QA and Dev teams to ensure the testing requirements are well understood, test cases are documented and test results are published as per schedule. You will work closely with various departments internally, understand QA requirements, and clearly manage expectations. You will contribute to improving QA processes, work across organizational boundaries and exercise appropriate influence to ensure commitment to customers and product quality.

We're looking for experienced, passionate, driven software developers who can help us build scalable and reliable cloud computing solutions to support the rapid growth of our SaaS products. As a Senior Software Development Engineer, you will work on solving tough technical challenges in a high energy, startup like environment with experienced industry leaders and with a highly collaborative team. You will design, implement, test and deploy scalable Cloud Computing solutions as part of the Cloud Development team.

The successful HRBP will be able to function well in a high growth, fast paced environment.  Comfortable with ambiguous situations, recognizing when it’s appropriate to introduce more structure and process without derailing the current output. The HRBP will possess strong interpersonal skills and have the ability to build solid relationships based on trust. This role demands partnering closely with business leaders at all levels, HR leadership, and employees throughout the org to ensure talent capabilities drive and support our business objectives. The HRBP role will continue to evolve and change as the company grows and as the HR organization changes along with it to meet the business needs. The ideal candidate will thrive in a dynamic and changing environment and have fun while getting a lot of great work done.

Analyze and optimize mobile product and infrastructure code. Optimize CPU, memory, I/O, network and battery usage in our mobile applications. Own high-visibility performance metrics. Partner with other architects to implement high-performance mobile frameworks. Research and summarize adjacent technology trends to provide guidance. Articulate complex technical and architectural concepts to a wide range of audiences. Roll out the process for consistent design pattern and a unified metadata model. Mentor the team on the “how” of better use of existing platform components and performance best practices. Participate as needed in leading technical reviews that require input/perspective.

We're looking for experienced, passionate, driven software developers who can help us build scalable and reliable cloud computing solutions to support the rapid growth of our SaaS products. As a Software Development Engineer, you will work on solving tough technical challenges in a high energy, startup like environment with experienced industry leaders and with a highly collaborative team.  The Operational Intelligence team applies machine learning and mathematical approaches to solving IT operations management. Our software solutions allows IT to effectively manage Infrastructure Assets, Business Services lifecycle, reduce costs, and improve operational performance and efficiency.

Developing high quality applications leveraging the industry leading ServiceNow platform. Working in a Scrum-based Agile development process that is light on documentation and meetings and heavy on coding. Designing and implement software that is simple, intuitive and easy to use that will allow customers to extend and customize the functionality to meet their specific business needs. Play a key role in the design and implementation of new products and features while also enhancing the existing product suite. Translate requirements and mock-ups into fully functional features by working closely with business and product owners, and creative designers. Collaborate with product managers and user experience designers to deliver delightful experiences. Build rich, modern web and mobile web experiences that are accessible, progressive and responsive.

Owning and leading UX design for a suite of products working across a team of designers. Engaging with product teams at a strategic level to frame what we need to build and how to get there. Collaborating with user researchers to define and conduct user research to truly understand our customers and users’ goals and needs. Creating end-to-end detailed design deliverables as a series of experience maps, storyboards, wireframes, and interactive prototypes. Coordinating and integrating the work of fellow designers for a seamless and unified experience. Planning and executing usability testing to validate design.

We're looking for experienced, passionate, driven engineers who can help us build scalable and reliable cloud computing solutions to support the rapid growth of our SaaS products. As a Storage Infrastructure Engineer, you will work on solving tough technical challenges in a high energy, startup like environment with experienced industry leaders and with a highly collaborative team.   This position is responsible for the deployment, tuning and maintenance of ServiceNow's 24x7 shared data storage infrastructure throughout the entire environment. Working with industry experts and other IT and business teams, this role is responsible for achieving overall technical integrity, data availability and administration of the organization’s storage infrastructure.

The Sr. Director Global Alliances & Channels Ecosystem (ACE) will be accountable to create a vibrant, world-class DXC Technologies Global Alliance that aligns to the Global ACE mission & transformational operating model principles to enable & accelerate NOW growth to $10B+ within the next five years. This individual will play a key role in delivering on the ACE transformational vision: ‘Partner Success’ will be synonymous with ‘Customer Success’ in accelerating Digital Transformation & predictable Business Outcomes for our joint NOW-DXC Technologies clients.