Search the 223 jobs at ServiceNow

As a member of the Solution Consulting team, support sales by guiding revenue for a product, leading discovery workshops, developing client partner relationships, and providing feedback to product management. Stay current on competitive analysis and market differentiation. Requires 7+ years of pre-sales solution consulting experience and proficiency with the ServiceNow platform.

The Principal Inbound Product Manager at ServiceNow will drive vision, roadmap, and strategy for the platform's workflow automation capabilities, ensuring a seamless user experience for enterprise customers and 3rd party developers. This role involves defining low-code/no-code features, serving as an evangelist for internal stakeholders, and being a customer-centric product expert.

As an Executive Assistant at ServiceNow, you will support the Global VP, Strategic Customers & VP, Hyperscaler Sales. Responsibilities include calendar management, meeting preparation, travel arrangements, expense management, onboarding support, and project work as needed.

The Customer Success Manager advocates for customers, oversees customer portfolios, ensures customer success, drives customer engagement, resolves issues, and promotes product adoption. Builds strong customer relationships and acts as a trusted advisor. Requires 3+ years of customer service experience, familiarity with digital transformation, and collaborative work experience.

Seeking an experienced professional to join the Customer Service and Support (CSS) organization as a Service Owner. Responsibilities include advocating for the CSS team, managing information flow, ensuring successful project execution, and representing CSS in cross-functional programs and initiatives.

Collaborate with Cloud Capacity Engineering leadership to develop and execute programs that meet customer demands. Identify and address organizational challenges, drive change, and engage with executive stakeholders. Focus on partnerships across various delivery verticals like Space/Power, Networking, HW Development, Rack Delivery, and Service Turn-Up.

Senior Staff Software Engineer role at ServiceNow, responsible for defining a modern app developer experience, building high-quality and scalable code, working with product owners, mentoring colleagues, and contributing to new products and features.

Seeking a Senior Business Operations Manager to drive strategy, planning, and budgeting for the Global Business Operations Team. Responsibilities include managing initiatives, KPIs, business performance reviews, and cross-functional programs to support company growth. Serve as a key advisor to operations, BU, and sales leaders and lead corporate-wide initiatives for operational excellence and revenue growth.

Managing technical support operations, exceeding support KPIs, leading a technical team, overseeing change management, resolving customer escalations, driving incident management success, representing the company effectively with customers, managing major operations outages, evaluating processes for improvement.

The Director of Technical Support Management at ServiceNow is responsible for managing and exceeding support KPIs, improving customer experience, leading teams, resolving escalations, providing business updates, managing operations outages, and driving process improvements.

ServiceNow is seeking a Senior Support Account Manager to join the Support Account Management team. The role involves working with customers to ensure success and satisfaction with ServiceNow products and services.

Build, run, and test AI agents, evaluate performance using benchmarking tools, collaborate with LLM teams, build applications leveraging AI capabilities, lead technical discussions and requirements analysis.

As a Staff Software Engineer at PlatformX - Autonomous AI Agent team in ServiceNow, you will collaborate with researchers and engineering teams to introduce Agentic AI to the ecosystem. Your responsibilities include building, running, and testing AI agents, evaluating performance, improving model performance, and building applications on the platform to leverage AI capabilities.

As a Principal IT Program Manager at ServiceNow, you will lead high-visibility, mission-critical programs from concept to implementation. You will work closely with business, product, and technology leaders to drive innovative technologies to market, manage risks, and ensure program success.

The Principal Success Architect at ServiceNow will be responsible for developing and maintaining C-level executive relationships across clients, driving customer outcomes, product adoption, renewals, and expansion of offerings. The role involves strategic planning, business value identification, governance frameworks, and managing large enterprise programs. Key responsibilities include servicing key accounts, developing executive relationships, defining business value, implementing delivery models, and advocating best practices.

The Customer Outcomes Principal Success Architect at ServiceNow will develop C-level executive relationships and improve customer outcomes at enterprise customers through value realization and product adoption. Responsibilities include driving customer success, cultivating trusted advisor status, developing implementation strategies, and maintaining account relationships.

Seeking a highly motivated Operations Director, Digital Marketing for DASO (Digital Acquisition Strategy & Ops) at ServiceNow. Responsible for strategic partnership, operational excellence, cross-functional collaboration, and performance tracking and reporting to ensure the success of digital marketing efforts. Will work closely with the VP of Digital Marketing and leadership team to achieve departmental goals.

As a Distinguished Architect at ServiceNow, you will lead AI initiatives focusing on cutting-edge technologies like deep learning and natural language processing. Responsibilities include collaborating with engineering and product teams, building elegant architectures, architecting reusable components, influencing leadership, conducting competitive analysis, and sharing thought leadership in the AI industry.

Build high-quality, clean, scalable, and reusable code by enforcing best practices around software engineering architecture and processes. Engage in advanced scripting and web service development in JavaScript. Design and implement new products and features while enhancing the existing product suite.

The Director of Product Management will lead the Data Platform Persistence services at ServiceNow, focusing on data management, archiving, data access, and scale services. The role involves collaborating with various teams to drive product vision and strategy for scalability and reliability in data platforms.