ServiceNow

The ServiceNow Service Engineering team is responsible for all aspects of Cloud Infrastructure through zero touch automation. We are looking for a leader to take us to the next level of Cloud infra scale, performance and reliability through innovations and automation. This is a very strategic position for our company. We are seeking a Performance & Capacity Architect. As a key member of the Cloud Infrastructure Engineering team, you will be responsible for architecture, building and managing the global cloud services and infrastructure that runs our SaaS product. This is an opportunity to be at the core of building a Cloud SaaS platform that will scale to millions of users!

We're looking for experienced, passionate, driven software developers who can help us build scalable and reliable cloud computing solutions to support the rapid growth of our SaaS products. As a Senior Software Development Engineer, you will work on solving tough technical challenges in a high energy, startup like environment with experienced industry leaders and with a highly collaborative team. You will design, implement, test and deploy scalable Cloud Computing solutions as part of the Cloud Development team.

As a Senior Software Engineer with the Platform Development team, you will be building the framework that allows our customers to create innovative, elegant and high performing experiences across multiple devices. You will use your experience building modern web experiences and your expertise in performance, architecture, and object-oriented design to push the boundaries of our platform. You will also collaborate with cross-functional engineering teams to develop new and improve on existing platform features.

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.  We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high

We're looking for experienced, passionate, driven software developers who can help us build scalable and reliable cloud computing solutions to support the rapid growth of our SaaS products. As a Software Development Engineer, you will work on solving tough technical challenges in a high energy, startup like environment with experienced industry leaders and with a highly collaborative team.  The Operational Intelligence team applies machine learning and mathematical approaches to solving IT operations management. Our software solutions allows IT to effectively manage Infrastructure Assets, Business Services lifecycle, reduce costs, and improve operational performance and efficiency.

Develop in Python and Javascript in order to help build web services and automation tools which are thoroughly specified, documented, and testable. Write test plans and test automation for declarative infrastructure. Learn how to build orchestration workflows by leveraging features of the ServiceNow platform. Research and implement new open-source and commercial tools, technologies and methodologies. Manage large scale infrastructure with code. Collaborate with peer teams who have built world class networking and orchestration solutions.

Developing high quality applications leveraging the industry leading ServiceNow platform. Working in a Scrum-based Agile development process that is light on documentation and meetings and heavy on coding. Designing and implement software that is simple, intuitive and easy to use that will allow customers to extend and customize the functionality to meet their specific business needs. Play a key role in the design and implementation of new products and features while also enhancing the existing product suite. Translate requirements and mock-ups into fully functional features by working closely with business and product owners, and creative designers. Collaborate with product managers and user experience designers to deliver delightful experiences. Build rich, modern web and mobile web experiences that are accessible, progressive and responsive.

Identifying and addressing issues escalated, toward immediate relief and sustainable resolution. Using broad knowledge and experience of systems administration and networking principles to proactively prevent and address incidents while constantly improving documentation. Document and maintain relief and resolution guides in knowledge-base articles and standard operating procedures parallel to our scalable and sustainable model. Training and mentoring internal stakeholders. Identify and collaborate with appropriate teams to improve tools and processes such as event monitoring, automation and introduction of new tools as required for our efficiency.

We are looking for a Data Rockstar!  An ideal candidate will have end to end experience in retrieving data using data mining languages (SQL/PLSQL, Python, etc.) and developing an effective executive level analytics dashboard that clearly communicates a clear data story.  The work requires extensive experience in responsive visualization design, proficiency with interaction design and user interfaces and familiarity with mining and manipulating data. 

This role requires someone who will thrive as an individual contributor on our talented product team and work collaboratively to shape integration solutions and our integration roadmap.  Product Managers understand the market, manage a backlog, and work with technical teams to deliver features that delight our customers and generate revenue.

The role of the Senior Services Executive is responsible for positioning and selling professional services into ServiceNow customers.  Those customers may be new or existing and could work with our Professional Services independently, or through a partner relationship.  Our Services Sales roles differ from those of other ServiceNow services partners in that the objective is provide rapid time to value through high-quality, advanced services that drive the consumption of the ServiceNow platform.

Engaging with product teams at a strategic level to frame what we need to build and how to get there. Collaborating with user researchers to define and conduct user research to truly understand our customers and users’ goals and needs. Creating end-to-end detailed design deliverables as a series of experience maps, storyboards, wireframes, and interactive prototypes. Coordinating and integrating the work of fellow designers for a seamless and unified experience. Planning and executing usability testing to validate design.

As a Software Engineer with the Platform Development team, you will be building the framework that allows our customers to create innovative, elegant and high performing experiences across multiple devices. You will use your experience building modern web experiences and your expertise in performance, architecture, and object-oriented design to push the boundaries of our platform. You will also collaborate with cross-functional engineering teams to develop new and improve on existing platform features.

Be Part of the ITOM Product Success Ranger Team that manages and drives the overall resolution of highly visible, global and strategic customer situations, ensuring 100% customer satisfaction.

 Handle customer issues that are unable to be solved by support or PS staff.

 Engage and collaborate closely with the ServiceNow R&D teams on escalated technical issues.

 Lead the resolution of critical technical issues, providing prompt and complete resolution to technical challenges and business issues, often spanning multiple product lines.

The successful HRBP will be able to function well in a high growth, fast paced environment.  Comfortable with ambiguous situations, recognizing when it’s appropriate to introduce more structure and process without derailing the current output. The HRBP will possess strong interpersonal skills and have the ability to build solid relationships based on trust. This role demands partnering closely with business leaders at all levels, HR leadership, and employees throughout the org to ensure talent capabilities drive and support our business objectives. The HRBP role will continue to evolve and change as the company grows and as the HR organization changes along with it to meet the business needs. The ideal candidate will thrive in a dynamic and changing environment and have fun while getting a lot of great work done.

We are looking for a passionate individual to lead the user research activities for a portfolio of customer solutions. The individual will own the UX insights strategy partnering with Product Management for their portfolio. They will plan, execute and analyze user research to understand customer context and needs and translate findings into artifacts such as personas, journeys, tasks analyses, etc., to communicate their findings in business consumable ways. You will be part of the growing world-class Design Experience Organization (DEO). DEO creates new and compelling experiences for ServiceNow – enabling people around the world to get more done, faster than ever before! Find out more about us at: http://deo.servicenow.com

We are looking for a Director of Design, with the passion to solve complex business problems through design thinking, and who consistently strives for continuous betterment of their work. As a designer, visionary and systems-level design thinker, you will provide leadership to team of designers and direction for a portfolio of products. You will collaborate with other UX, Product and Engineering teams to create holistic and compelling experiences for our customers. You will be part of the growing world-class Experience Organization (EO). EO creates new and compelling experiences for ServiceNow – enabling people around the world to get more done, faster than ever before!

ServiceNow is seeking a Senior Software Developer, to join our rapidly growing team, building highly scalable cloud services. The team is looking for a passionate senior developer/technical leader, with a strong track record, who is in search of an exciting environment and innovative technology. As a Senior Software Developer, you will be a key member of a strong team of developers working on some of the company’s core applications. You will focus on building a highly scalable and robust cloud automation suite that orchestrates various customer life cycle events like provisioning and cloning, load balancing thousands of ServiceNow customer instances across thousands of server farms globally distributed across the world. The team operates in a DevOps environment and responds very quickly to incidents and providing support to customers while developing cloud automation software work in an agile software development environment.

We are looking for an experienced Senior Customer and Market Researcher who will be responsible for defining, planning and executing strategies for collecting and analyzing primary customer and product research. This includes defining goals and objectives, timelines, and the appropriate research methodologies and techniques for different research studies. The Senior Quantitative User Researcher understands customer needs and how to best improve their experiences.  Working closely with research leadership and individual stakeholders including designers, user researchers and product managers in various business units, insights from research is used to inform product strategies, short- and long-term roadmaps, and influence new user experiences.

You will be a key member of our team and play an important role in defining the Security and Compliance framework for a leading cloud company. In this role you will be required to demonstrate ability to analyze difficult problems, think out-of-box and provide pragmatic solutions and recommendations.  ServiceNow current compliance initiatives are focused on, but not limited to ISO 27001, ISO 27018, ISO 9001, FedRAMP, DoD IL4, ASD IRAP, Singapore MTCS,PCI, SSAE 16, SOC 2, HIPAA, 21 CFR Part 11, GDPR and NERC CIP. The Senior Information Security and Compliance Analyst will be involved in driving and measuring compliance for the business systems, control area, process, and product for company compliance initiatives.   

The ideal candidate will have a strong background in systems engineering, understanding of the components of a cloud infrastructure including hardware platforms, OS, applications, databases, networks, web and application servers. Prior experience in Site Reliability Engineering/DevOps and managing large-scale server infrastructure at a cloud computing or MSP setting is highly desirable. Strong Linux expertise is a must.  Candidate must have good communication skills and work well in an open, collaborative, dynamic team environment. 

As a Senior Software Engineer with the Platform Development team, you will be building the framework that allows our customers to create innovative, elegant and high performing experiences across multiple devices. You will use your experience building modern web experiences and your expertise in performance, architecture, and object-oriented design to push the boundaries of our platform. You will also collaborate with cross-functional engineering teams to develop new and improve on existing platform features.

As a Change Manager, you will be a key member of the team responsible for day-to-day operations of Change Management function, globally. This team is responsible for the compliance and governance of all change requests (100,000+ per month) across commercial and Federal environments. Develop and implement process improvement initiatives across the organization. Determine factors for compliance and enforcement. Provide training, coaching and guidance to the customers of the change management process with minimum supervision. Receive and process change requests through the Normal Change Process, including Change Approval Board (CAB) review and audit. Review change requests to ensure appropriate rigor, discipline, consistency and predictability is applied across the entire organization with respect to how changes are submitted, reviewed and approved and executed. Work with auditors to demonstrate adequacy and effectiveness of internal controls in commercial and federal environment.

The Area Vice President, Industry Solutions will be accountable to collaboratively develop NOW’s industry solutions strategy, Product Line ‘use cases’ & ‘industry segment’ roadmaps, TAM and Partner IP monetization scenarios with specific focus on development of new joint GTM business and commercial models with designated partners (eg; SISOs & ISVs) that will scale to accelerate NOW growth to $10B+ within the next decade. The qualified individual will possess deep industry subject matter expertise in at least one of the NOW targeted verticals and associated industry partner ecosystem with exec client contacts. In addition, the individual should have a track record of demonstrated cross functional exec collaboration in a high-profile consulting/services/software organization that required securing consensus on key initiatives & priorities against targeted outcomes in a complex global high growth company.  This individual will also need to be adapt at internalizing the Global ACE mission & transformational op model principles to enable & accelerate NOW growth.

Promoting, defining, and conducting or coordinating user research to truly understand our customers and users’ goals and needs. Engaging with product teams at a strategic level to frame out what we need to build and how to get there. Planning and executing design validation research with customers and usability testing designs. Creating end-to-end detailed designs as a series of experience maps, storyboards, wireframes, and interactive prototypes. Coordinating the work of multiple designers responsible for crafting more granular experiences and weave them into a seamless end-to-end experience.

You will be responsible for quality of the assigned work items/modules as per defined quality standards. Automation is very important. You will work towards automating test cases so that manual testing is very minimal or zero. You will work with QA and Dev teams to ensure the testing requirements are well understood, test cases are documented and test results are published as per schedule. You will work closely with various departments internally, understand QA requirements, and clearly manage expectations. You will contribute to improving QA processes, work across organizational boundaries and exercise appropriate influence to ensure commitment to customers and product quality.

This role is specific to the identification and removal of problems within our environment. Senior Problem Managers play an integral part in ServiceNow’s success and we work closely with Development and Customer Support and ensure the business is clear on our remediation path as well as any business impact to our customers.