ServiceNow Careers In Kirkland
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Sr. Principal Success Architect

ServiceNow
Remote
12 hours ago
+37
The Customer Outcomes Success Architect will be responsible for developing and maintaining C-level executive relationships and relationship management across 2-3 clients. The over-riding objective for the Success Architect will be to drive Customer Outcomes at these managed clients leading to client’s product adoption, renewals, and expansion of ServiceNow offerings with the clients. An ideal candidate will have a achieved a senior level position and successful track record in management consulting, (professional services firms), focused on technology and organizational transformation.  They will have demonstrated the ability to become a trusted advisor to C-level client leaders and facilitate customer success from strategic planning functions including business value identification, road mapping, as well as advising and defining successful execution strategies including governance frameworks and managing large enterprise programs.

IT Transformation Solution Sales Manager

ServiceNow
Remote
15 hours ago
+37
This sales specialist position will be responsible for helping customers achieve business outcomes through a variety of IT related digital workflows spanning across IT Operations Management, IT Business Management and IT Asset Management for the Midwest or Southeast US region covering Healthcare, State & Local Government and Education customers.

Senior Advisory Solution Architect

ServiceNow
Remote
15 hours ago
+37
ServiceNow is seeking a Senior Advisory Solution Architect aligned to support one of our largest Global Strategic Alliance Partners, Accenture.  In this role, you will be expected to provide technology strategy, solution development and on-going communication of the latest ServiceNow solutions/capabilities.  Additionally, you will be responsible for evangelizing ServiceNow mindshare to our partner community to enable them to increase their own consumption, evolve our solutions, sell effectively to their customers, and extend the ServiceNow value proposition. 

Staff Systems Engineer, Cloud Infrastructure

ServiceNow
Kirkland
15 hours ago
+37
Write and maintain software-defined declarative infrastructure, at scale. Create build systems, web services, and automation tools that are thoroughly specified, documented, and testable. Build orchestration workflows by leveraging features of the ServiceNow platform. Research and implement new open-­­­source and commercial tools, technologies and methodologies. Collaborate with peer teams who have built world-class networking and orchestration solutions.

Senior Advisory Solution Consultant - IT Operations Management

ServiceNow
Remote
3 days ago
+37
ServiceNow is seeking IT Operations Management (ITOM) and Asset Management (ITAM) specialists with a focus on hands on IT Datacenter technologies, SAM, DevOps and enterprise architecture initiatives for service modeling, discovery, event management, cloud automation and orchestration on the ServiceNow platform. The specialist will provide technical hands on expertise to support customers with product and solution leadership during pre-sales engagements. The specialist will participate in the acquisition and retention of customers by utilizing world-class technical pre-sales solution consulting techniques to communicate the power, flexibility, and ease-of-use of IT Operations and Asset Management on the ServiceNow SaaS platform. This is a hands-on technical consultant who is capable of going wide and deep on solution delivery and solution positioning during sales cycles.

Principal Success Architect

ServiceNow
Remote
3 days ago
+37
The Customer Outcomes Success Architect will be responsible for developing and maintaining C-level executive relationships and relationship management across 2-3 clients. The over-riding objective for the Success Architect will be to drive Customer Outcomes at these managed clients leading to client’s product adoption, renewals, and expansion of ServiceNow offerings with the clients. An ideal candidate will have a achieved a senior level position and successful track record in management consulting, (professional services firms), focused on technology and organizational transformation.  They will have demonstrated the ability to become a trusted advisor to C-level client leaders and facilitate customer success from strategic planning functions including business value identification, road mapping, as well as advising and defining successful execution strategies including governance frameworks and managing large enterprise programs.

Sr. Director Americas Regional Enablement

ServiceNow
Remote
3 days ago
+37
You will work directly with regional Field leadership and managers, specifically Sales and Customer Outcomes management including Partner Sales Managers, on identifying and prioritizing enablement initiatives in support of the corporate and regional objectives and priorities. Responsible for driving feedback from the region into the global programs and for managing a team of Regional Enablement Leads for the Americas.  Specifically, this role will be responsible for the regional enablement program direction, role specific competencies and goals, and business KPIs to drive field productivity. This role requires strong leadership, influencing, communication skills, strong knowledge of enterprise sales and technical delivery teams, the ability to build relationships, and a keen ability to prioritize and align enablement activities to impact sales and delivery functional performance.

Director, Compliance Engineering

ServiceNow
Kirkland
4 days ago
+37
The Director, Cloud Compliance Engineering, will be responsible for architecting and defining technical strategy, and leading program management for the Cloud Compliance Engineering team. This team’s function includes designing and implementing a common control framework, deploying and managing control monitoring testing and automation, and analyzing compliance changes to product application, platform, and infrastructure for ServiceNow’s cloud offerings, globally. This role will work collaboratively across compliance, engineering, sales, operations, privacy, security, and governance functions to design, build, and execute a world-class compliance management program while utilizing the ServiceNow platform. The Director, Cloud Compliance Engineering, will collaborate with these teams and additional groups across the company on an ongoing basis, to continuously monitor and ensure ServiceNow products and services address compliance requirements, and that controls are designed and operating as intended in the environment.

Staff Software Engineer

ServiceNow
Kirkland
4 days ago
+37
As a Staff Software Engineer, focused on cloud infrastructure automation, you will have the opportunity to work on ServiceNow Platform and Tools, build solutions using workflows, orchestration and developer tools in Private and Public Multi Cloud infrastructure.

Head of Manufacturing, Americas

ServiceNow
Remote
4 days ago
+37
We are looking for a Head of Manufacturing, Americas leader to join our Manufacturing Vertical Solutions organization. The ideal candidate is a Manufacturing industry expert with knowledge of Manufacturing pain points, business processes, system landscapes, and solutions crossing key industry segments such as discrete, process, automotive, and consumer goods. S/he has a point of view on how operational transformation can differentiate the employee, customer, partner, supplier, and dealer experience in the Manufacturing industry. S/he has experience building, launching and selling enterprise software solutions for the Manufacturing industry. And s/he is passionate storyteller with the ability to communicate an innovative vision and roadmap for the Manufacturing industry. 

Senior Application Developer, Product Innovation in IoT

ServiceNow
Remote
4 days ago
+37
Join a small, focused engineering team that is shaping and executing ServiceNow’s IoT product strategy. Develop high quality applications leveraging the industry leading ServiceNow platform to build applications that help companies understand, analyze, gain insights, and interact with the physical parts of their business through connected devices and sensors. Work closely with team members in guiding software architecture and technology decisions to empower the customer with great product experiences.

Senior+ UI Engineer, Product Innovation

ServiceNow
Remote
4 days ago
+37
As a UI Engineer on the team, you’ll be responsible for building out next generation User Interfaces, on a modern web stack, while iterating rapidly with Product & Design. If you’re excited by working on a very intelligent, small, & growing team, apply below to help us imagine a smarter future!

Platform Specialist Presales Consultant

ServiceNow
Remote
4 days ago
+37
You will partner with the sales, solution consulting and the rest of the ServiceNow ecosystem to achieve customer success through thought leadership and driving awareness. The role takes a consultative approach with our customers and prospects to discover and map business outcome-driven solutions. The role requires demonstration and prototyping of platform capabilities, and also to identify the specific requirements needed to develop innovative application prototypes for specific customers. The Sr. Platform Specialist Solution Consultant will also provide solutions and enablement to the technical sales force and provide prospective customers with product and solution advice during pre-sales discussions.

Senior Manager, IT Workflow

ServiceNow
Remote
4 days ago
+37
We are looking for ITOM Technical Delivery Manager(TDM)/Service Owner within our Digital Employee Experience, IT Workflow Applications team. This role will be instrumental in leading the ITOM product implementation and success of ServiceNow ITOM practice within our Digital Employee Experience organization. The TDM works closely with internal business stakeholders and provides implementation leadership, business analysis, communications, and product adoption for internal IT on the ServiceNow platform. As customer zero of ServiceNow, the TDM also collaborates with ITOM product engineering team closely for early prototype design, product feedback and solution enhancement.

Principal Technical Consultant, Federal

ServiceNow
Remote
4 days ago
+37
The Principal Technical Consultant, IT Workflow is the functional and technical expert of a customer engagement team – consulting with customers and configuring the ServiceNow IT Asset Management products based on configuration best practices – all with the goal of accelerating and driving customer business outcomes.

Senior Director, Security Operations

ServiceNow
Kirkland
5 days ago
+37
As the Senior Director of Security Operations, you will be responsible for creating and executing the security strategy in a rapid growth environment to protect ServiceNow and our customers.  Reporting to the CISO this role will guide a diverse team of highly skilled cyber security professionals, including a 24/7 Security Operations Center, Threat Hunt, Intel, Red Team, Telemetry and all supporting security operations for the company. You will be expected to populate and maintain a multi-year roadmap, obtain key stakeholder sponsorship, establish governance and drive measurable and repeatable delivery of outcomes.  Successful candidates will have a validated track record in hands-on approach to maturing attack and defense capabilities in highly targeted environments at scale.  Success for the role will be the delivery of a Security Operations program that is globally recognized by our customers and partners, that is positioned to address, contain, and drive successful resolution to any cyber situation.   

Business Operations & Strategy Internship (Summer 2021)

ServiceNow
Kirkland
1 week ago
+37
Define broader business drivers to map business needs to process and create functional solution design. Develop future solution strategies by working closely with Business and IT teams.  Act as a liaison between technical team, functional team, business functions, and vendor to drive LMS implementations. Perform hands-on solution design, prototyping, proof-of-concepts, process design and development tasks as required in support of current and new projects in LMS domain.. Conduct solution reviews with project teams prior to design and development activities and ensure solution aligned with business requirements.

Senior Manager, Cloud Analytics

ServiceNow
Kirkland
1 week ago
+37
The Sr. Manager of Cloud Analytics ensures that the various Data and Analytics key functions and teams have their goals aligned with the organization’s mission, strategy, and objectives. The Data and Analytics team analyzes data and its key drivers for internal and external consumers; develops next generation advanced analytics and models to analyze and improve consumer experience, leverages AI, Machine Learning and other advanced Analytics to inform our go-forward enterprise strategies.

Senior Technical Consultant

ServiceNow
Remote
1 week ago
+37
The Senior Technical Consultant, IT Workflow is the functional and technical expert of a customer engagement team – consulting with customers and configuring the ServiceNow IT Asset Management products based on configuration best practices – all with the goal of accelerating and driving customer business outcomes.

General Manager Success Portfolio

ServiceNow
Kirkland
1 week ago
+37
The GM of Customer Success Portfolio will lead a matrixed, cross-functional team to create, launch, and grow subscription-based success offerings that drive solution adoption, customer value, and renewal. The successful candidate for this role will own the decisions on what solutions are brought to market, the sales and buying motions that support a strong portfolio, and the innovation needed to create a best-in-class digital experience for stakeholders and users. A critical aspect of this role is the ability to work with the Support, Expert Services, Customer Success, and Training leaders to determine how to package, sell, and deliver these critical services in a way that is easy-to-buy and easy-to-consume and that supports renewal and upsell.

Software Development Manager

ServiceNow
Kirkland
1 week ago
In this role, you will be responsible for building and leading a team of engineers in designing, developing and supporting next generation of our cloud services. This role will require you to interface with various teams(technical and business), understand their business needs and deliver highly reliable and easy to use solutions that enhance business efficiency. The successful candidate will have an established background in designing scalable systems and developing mission critical software solutions with a strong technical ability, excellent project management and communication skills, and a motivation to achieve results in a fast paced environment.

Senior Software Development Engineer

ServiceNow
Kirkland
1 week ago
ServiceNow is seeking a Senior Software Development Engineer, to join our rapidly growing team, building highly scalable cloud services. The team is looking for a passionate leader, with a strong track record, who is in search of an exciting environment and innovative technology. You will be a key member of a strong team of developers working on some of the company’s core applications. You will focus on building a highly scalable and robust cloud automation suite that automates various customer life cycle events like provisioning, cloning, load balancing thousands of ServiceNow customer instances across thousands of server farms globally distributed across the world. You will help hire exceptional talent for our upcoming business needs.

Staff Data Scientist

ServiceNow
Kirkland
1 week ago
You will have a leadership role on the data science team, exploring data across product categories, developing new models, and driving the development of new software services that help our customers leverage machine learning in innovative ways, all within ServiceNow.

Senior Director, Global Sales Compensation

ServiceNow
Kirkland
1 week ago
As the Senior Director, Global Sales Compensation, you’ll be responsible for the end to end processes associated with our sales compensation program. This includes the plan design process, system implementation and administration, inquiry management and analytics as well as strong involvement in the financial metrics associated with the program.  In this role, you will work directly with executive stakeholders from Sales, Sales Operations, Finance, HR and other supporting organizations to define the strategic compensation initiatives that support the go to market strategies of the company. You will contribute sound business judgment and leverage a deep understanding of sales compensation to drive decision-making, problem solving and provide analytical insight to support strategic and tactical initiatives across the sales organization.

Senior Systems Engineer, Cloud Infrastructure

ServiceNow
Kirkland
1 week ago
ServiceNow has been serving customers for 17 years and has built a resilient and robust business, with a solid customer base. The Cloud Infrastructure Systems Engineering team at ServiceNow is looking for help to architect and build the server infrastructure and core services that allow our SaaS platform to run at scale and with high availability. We are looking for a skilled Systems Engineer who can help craft the technology and processes needed to sustain ServiceNow’s growth while gaining valuable experience in modern systems and software development. This role is available in our Kirkland, Washington or San Diego, California offices.

ISV Sr Mgr, Presales Solution Consulting

ServiceNow
Kirkland
1 week ago
ServiceNow is seeking an experienced technical leader for a ISV Sr. Manager, Solution Consulting; focused on our Partner community of ISVs and BuiltOnNow platform solutions.  We are looking for a leader who is comfortable with a highly visible role, can coach top technical talent of highly skilled and seasoned team of driven pre-sales solution architects, establish relationships and set strategy at a senior level with ServiceNow east/west teams, measure and deliver results while also getting hands-on to help advance technology and business relationships with ServiceNow’s Store and Platform Partners.  The leader will motivate the team to:

Senior Manager, Platform Architect - Federal

ServiceNow
Kirkland
1 week ago
The Customer Outcomes Platform Architect People Manager will be responsible for developing and maintaining Enterprise Architect and C-level executive relationships across 1-2 accounts as well as mentoring a team of Platform Architects. The over-riding objective for the Platform Architect will be to drive customer outcomes and become the trusted advisor at these managed accounts leading to client’s goal achievements, ServiceNow platform health, ServiceNow platform architecture and technical governance with the account.

Director, Manufacturing Industry Architect

ServiceNow
Kirkland
1 week ago
This role will serve as ServiceNow’s senior technical expert for the Manufacturing industry. The Director, Manufacturing Industry Architect will collaborate with customers and partners to create the best practice ServiceNow solution architecture for the industry, as well as help key accounts to fine tune this architecture to their unique needs. This individual will become the trusted advisor of our customers, product organization, sales teams and partners, as well as support our industry leadership team in making strategic decisions.

Senior Staff Product Security Engineer (AppSec)

ServiceNow
Remote
1 week ago
As a security engineer on the ServiceNow Product Security Team, you will be responsible in identifying security vulnerabilities within customer-facing software products. You will work with internal development teams to review source code and audit custom functionality built on top of the ServiceNow platform. You will have the opportunity to develop tooling, plan security projects, and be a security advocate. A key part of this position is to effectively communicate issues to the application owners, provide meaningful remediation recommendations, and validate that they have been resolved.

Senior Presales Advisory Solution Consultant, Security & Risk Practice

ServiceNow
Remote
1 week ago
ServiceNow is seeking driven Pre-Sales Security and Risk Solution Architects. The Security and Risk Solution Architect will provide solution leadership and expertise to support customers during the sales engagement. The Security Solution Architect will participate in the acquisition and retention of customers by leveraging the Security Operations (Security Incident Response, Threat Intelligence and Vulnerability Response) and GRC Solutions.   This is a hands on Security and Risk Solution Architect who is capable of going wide and deep on solution development and positioning.

Staff Software Engineer

ServiceNow
Kirkland
1 week ago
ServiceNow is seeking a Staff Software Engineer, to join our rapidly growing team, building highly scalable cloud services. The team is looking for a passionate senior developer/technical leader, with a strong track record, who is in search of an exciting environment and innovative technology. In this role, you will be a key member of a strong team of engineers working on some of the company’s core applications. You will focus on improving the performance, scalability and reliability of software and infrastructure that support thousands of ServiceNow customer instances across thousands of server farms globally distributed across the world. Working in an agile team, you will be responsible for identifying and solving issues and enhancements with the end goal of providing a better experience for our customers.

Senior Systems Engineer

ServiceNow
Kirkland
1 week ago
We are currently seeking a Staff/Lead Systems Engineer. As a key member of the Cloud Infrastructure Systems Engineering team, you will be responsible for architecting, building and managing a tailored, global full stack cloud infrastructure that is part of our SaaS product offering. This is an opportunity to be delivering with an organization which is at the forefront of technology running a Cloud SaaS platform that supports millions of users!   The Cloud Systems Engineering team architects, builds and operates the server infrastructure that runs our SaaS platform at scale and with high availability. Working closely with engineers and developers across the company, the candidate will be responsible for:    

Advisory Solution Consultant

ServiceNow
Kirkland
1 week ago
Assist the sales personnel in the qualification of commercial customer needs and performing pre demo needs analysis. Participation on one or more strategic accounts either in support or lead. Provide mentoring and training to peers and other colleagues in the organization. Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and via virtual conferencing. Generation of product demo scripts and scenarios and maintaining demonstration environment(s). Scoping and delivering Proof of Concept/Proof of Value engagements with prospects. Responding to Request for Information/Proposal documents. Staying current on product developments/releases to a level required for demo and POC/POC. Supporting Marketing events – user conferences, trade shows, webinars etc. Staying current on competitive analyses and understanding differentiators between the company and its competitors.

Staff Systems Engineer

ServiceNow
Kirkland
1 week ago
Develop in Python and Javascript in order to help build web services and automation tools which are thoroughly specified, documented, and testable. Write test plans and test automation for declarative infrastructure in multiple cloud environments. Learn how to build orchestration workflows by leveraging features of the ServiceNow platform. Research and implement new open-source and commercial tools, technologies and methodologies. Work as part of a team that writes, reviews, and deploys everything as code.

AI Distinguished Engineer

ServiceNow
Remote
1 week ago
To accelerate our growth and deliver on our mission to make the world of work, work better for people, we are hiring a brilliant, highly inspired visionary to help ServiceNow become the defining intelligent enterprise software company of the 21st century. As the AI Architect of Advanced Technology Group (ATG), yyou’ll innovate, design and scale our next-generation AI platform, products and applications and defining the future of work through AI-powered automation to create industry-leading work experiences for customers.  This is a highly visible role, with technical responsibilities shaping the AI capabilities in the platform, products and solutions, and interacting with key technical and product leaders in the company.

Senior Advisory Solution Architect, Security Operations and Risk, Alliance and Channels

ServiceNow
Remote
1 week ago
ServiceNow is seeking a Senior Advisory Solution Architect for our Security Operations and Risk group focused on supporting our Alliance and Channels Partners.  In this role, you will be expected to provide pre-sales support, technical product and architecture advice, and ongoing communication of the latest ServiceNow solutions and capabilities. You will assist our partners in building practices that deliver exceptional customer outcomes.  Additionally, you will be responsible for evangelizing ServiceNow mindshare to our partner community to evolve a “ServiceNow First” approach, to sell effectively to their customers, and to extend the ServiceNow value proposition. 

Principal Platform Architect

ServiceNow
Remote
1 week ago
Description   The Company Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do. People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our

Global Talent Acquisition Program Manager

ServiceNow
Remote
1 week ago
HR Program Manager for Global Talent Acquisition transformation. Ensures adherence to project management methodology. Provides overall communication and interfaces with all areas affected by the program/project including cross-functional stakeholders, business sponsors and vendors. Develops detailed program/project execution plan and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Special projects, as required

Presales Solution Consultant – Workplace Service Delivery: Employee Experiences

ServiceNow
Remote
1 week ago
As a strategic member of our sales team you will have a major impact on our success. As an Employee Experience/Workplace Solution Consultant, you will be responsible for devising sales strategies, identifying customer challenges and pain, and crafting a message that speaks to relevant, differentiated value.  Connecting with your audience, establishing credibility, the ability to learn quickly, along with a start-up mentality is essential. 

Software Engineering Internship (Summer 2021)

ServiceNow
Kirkland
1 week ago
As a Software Engineering Intern, you will have the opportunity to become a key member of the Cloud Platform Development group. You will be mentored in the necessary skills to become successful contributors to the team. You will join the development Scrum team as any other team member and work side by side with them to solve real business problems. You will be writing, debugging and testing using a mix of JavaScript and server-side Java. Implement web interfaces using JavaScript frameworks like React, Angular and CSS 

Sr. Staff Technical Program Manager, Product Operations

ServiceNow
Kirkland
1 week ago
You’ll work in a fast-paced, environment to bring your programs to life and see them through to a successful completion, cultivating collaboration and driving business outcomes. You’ll think strategically, while driving tactical execution of large cross organizational programs, from initial conception, through program development, delivery and transition to operations. The successful candidate is a results oriented, self-starter with an established, documented competence in engineering program management and operations.