ServiceNow Careers In Kirkland
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Director, Workflow Alliances ITSM

ServiceNow
Kirkland
6 days ago
+37
The Produce Line Alliances Director will be accountable to lead the Alliance & Channels Ecosystem (ACE) IT Service Management (ITSM) ecosystem, creating the next generation of trusted global partners who align to the Global ACE mission of creating a vibrant ecosystem with the objective of helping to enable & accelerate ServiceNow growth to $10B and beyond. This individual will play a key role in delivering on the ACE transformational vision: ‘Partner Success’ is synonymous with ‘Customer Success’ in accelerating Digital Transformation & predictable Business Outcomes for our partners.  They will work in tight coordination with multiple stakeholders to achieve key targets around: growing partner ITSM practices, accelerating individual and company-wide capabilities, and delivering a fully competent and capable ecosystem of partners in support of ServiceNow’s ITSM.

Principal Site Reliability Engineer - Technical Duty Officer

ServiceNow
Kirkland
6 days ago
+37
Help transform the SRE organization by operationalizing new systems and services into the SRE. Define observability and drive actionability across all SRE owned services. Identify unstructured problems and drive operational business strategies, and solutions across both the GCO organization and partner organizations. Improve existing processes for maximum clarity, efficiency, and success Help define and own the operating cadence of the business. Evangelize ServiceNow Global Cloud Operations across both global and local tech community by building relationships with industry contemporaries, partners, and customers.

Senior Security Engineer

ServiceNow
Kirkland
1 week ago
+37
As a member of the Vulnerability Management Team, you will work with system owners to identify and drive vulnerabilities to closure while communicating meaningful metrics to leadership. You will assess security risks based on how they may impact the ServiceNow environment and be a part of a stellar security team. A key part of this position is to effectively report issues to stakeholders, provide triage efforts, remediation recommendations, and perform compliance validation.

Senior Linux Systems Administrator

ServiceNow
Kirkland
1 week ago
+37
As a key member of the Systems Administration team within Operations Engineering, you will be responsible for administration and operations of the global cloud infrastructure that runs our SaaS product. This is an opportunity to be at the core of running a Cloud SaaS platform that scales to millions of users! The Cloud Operations team is responsible for ensuring availability and efficiency of the server infrastructure that runs our SaaS platform while consuming and deploying products that have been newly developed by engineering teams. You will be working closely with engineers and developers across the company.

Senior Staff Technical Program Manager, Product Operations

ServiceNow
Kirkland
2 weeks ago
+37
You’ll work in a fast-paced, environment to bring your programs to life and see them through to a successful completion, cultivating collaboration and driving business outcomes. You’ll think strategically, while driving tactical execution of large cross organizational programs, from initial conception, through program development, delivery and transition to operations. The successful candidate is a results oriented, self-starter with an established, documented competence in engineering program management and operations.

Staff Systems Engineer

ServiceNow
Kirkland
2 weeks ago
+37
The Cloud Infrastructure Systems Engineering team at ServiceNow is looking for help to architect and build the server infrastructure and core services that allow our SaaS platform to run at scale and with high availability.   We’re looking for a skilled systems developer who can help craft the technology and processes needed to sustain ServiceNow’s growth while gaining valuable experience in modern systems and software development.

Staff Network Engineer - Federal

ServiceNow
Kirkland
2 weeks ago
+37
As a Staff Network Engineer on the Cloud Networking team, you will be responsible for building, managing and operating the global network infrastructure that is the foundation of all our services. Maintaining network stability ensures that our customers stay connected with our suite of applications, products and services. Key to success for this role will be your understanding of the network and using your knowledge and skills in delivering against our goals. The role itself is a combination of deployments, sustainment engineering, and operational (troubleshooting, problem analysis, etc.) tasks and allows for the engineer to be involved in a broad range of network functions. Excellent cross-team collaboration, technical skills, and clear communications are required.

Staff Linux Systems Administrator

ServiceNow
Kirkland
3 weeks ago
+37
As a key member of the Systems Administration team within Operations Engineering, you will be responsible for administration and operations of the global cloud infrastructure that runs our SaaS product. This is an opportunity to be at the core of running a Cloud SaaS platform that scales to millions of users! The Cloud Operations team is responsible for ensuring availability and efficiency of the server infrastructure that runs our SaaS platform while consuming and deploying products that have been newly developed by engineering teams. You will be working closely with engineers and developers across the company.

Staff Production Service Engineer

ServiceNow
Kirkland
3 weeks ago
+37
Extensive system, network, and database skills to provide technical support for ServiceNow customers. The ability to Identify and address technical issues within our customers infrastructure and drive to service restoration ( MTTR). Drive initiatives with partner teams to improve the reliability and performance of the infrastructure through improved system design.. Develop and maintain knowledge-base articles and standard operating procedures. Participate in a 24/7 global on-call rotation for production support. Bachelor’s degree in Computer Science or equivalent work experience. Comfortable working in a fast paced , 24/7 production environment supporting critical, real-time applications. A true passion to provide an exceptional customer experience.

Staff Hardware Architect

ServiceNow
Kirkland
1 month ago
+37
As a Staff Hardware Architect you will directly report to the Hardware Engineering Manager, working on projects that shape the hardware underpinning ServiceNow’s global cloud. The server and storage solutions you design will power all of our services, from large-scale application and database server deployments to specialty services such as machine learning.

Senior Software Development Engineer

ServiceNow
Kirkland
1 month ago
+37
We're looking for experienced, passionate, driven software developers who can help us build scalable and reliable cloud computing solutions to support the rapid growth of our SaaS products. As a SR Software Development Engineer, you will work on solving tough technical challenges in a high energy, startup like environment with experienced industry leaders and with a highly collaborative team. You will design, implement, test and deploy scalable cloud computing solutions as part of the Cloud Capacity Automation team.

Senior Staff Product Manager, Data logging & Observability

ServiceNow
Kirkland
1 month ago
+37
We're looking for a passionate, driven Senior/ Product Manager who can help us define product vision/ thought leadership and strategy to launch/ build Observability and Cloud data logging products for our internal employees in various business groups like Data Center Operations or Technical Customer support. A product manager who can define and track KPIs focused on product and feature adoption, drive roadmap priorities to define and deliver features (based on target personas) working with internal engineering teams (spread geographically). The product manager will be the spokesperson for our Data logging and Observability initiative within the Servicenow and help with the adoption of our Data logging solution (internal enablement). The individual in this role will write technical product updates as needed. As a Product manager, you will work on solving tough data logging related challenges in a high energy, startup like environment with experienced industry leaders and with a highly collaborative team.

Hardware Test Engineer

ServiceNow
Kirkland
1 month ago
+37
As a Hardware Test Engineer you will be a member of the team that is responsible for global hardware architecture, design, and standards. Our challenges are complex and unique; this team designs and builds the hardware that powers all of our services. In this role you will:

Manager, Security and Operations Compliance

ServiceNow
Kirkland
1 month ago
+37
We’re looking for a highly motivated, collaborative and technically experienced Manager, Security and Operations Compliance with ability to manage and execute risk-based application security audits including risk assessments, audit planning, audit testing, control evaluation and report drafting with the intent of achieving and maintaining SSAE18/SOC2 certification.  You will be a key member of our team and play an important role in defining the application Security and Compliance framework for a leading cloud company. In this role you will be required to demonstrate ability to analyze difficult problems, work proactively and efficiently with technical teams, think out-of-box and provide pragmatic solutions and recommendations. 

Senior Software Engineer - Core Platform

ServiceNow
Kirkland
1 month ago
+37
As a Senior Software Engineer with the Platform Development team, you will be building the framework that allows our customers to create innovative, elegant and high performing experiences across multiple devices. You will use your experience building modern web experiences and your expertise in performance, architecture, and object-oriented design to push the boundaries of our platform. You will also collaborate with cross-functional engineering teams to develop new and improve on existing platform features.

Senior Software Engineer - Monitoring

ServiceNow
Kirkland
1 month ago
+37
As a  Senior Software Engineer you will be a member of a team that is responsible for building and integrating software components that acquire, correlate, aggregate, analyze, store and visualize enormous amounts of data regarding the health and performance of our cloud and underlying services and infrastructure. The ideal candidate should have a strong background in software development, systems architecture and engineering, understanding of the components of software infrastructure, including hardware platforms, OS, virtualization, application, databases, web and application servers. Prior experience in software development/engineering, release management/devops and managing large-scale server infrastructure distributed is highly desirable.

UX Designer

ServiceNow
Kirkland
1 month ago
+37
We are looking for multiple talented UX Designers to join our global user experience team. ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.  We are passionate about our product, and we live for our customers. We are highly adaptable and constantly evolving. We have high expectations and a career at ServiceNow means challenging yourself for continuous betterment. We are always looking for passionate individuals to drive user research, prototyping, or experience design activities for a portfolio of customer solutions. You will be part of the growing world-class Experience Organization (EO). EO creates new and compelling customer experiences for ServiceNow – enabling people around the world to get more done, faster than ever before!

Principal Security Architect

ServiceNow
Kirkland
1 month ago
+37
The candidate should have a strong background in systems architecture and engineering, understanding of the components of software infrastructure, including hardware platforms, OS, virtualization, application, databases, web and application servers. Prior experience in software or systems development/engineering and managing large-scale server infrastructure is highly desirable. Strong Linux expertise is a must. Other requirements:

Global Solution Director - Retail

ServiceNow
Kirkland
1 month ago
+37
To assist our Retail customers in their Digital Transformation efforts we are seeking a Global Solution Director within our Vertical Solutions organization. We are seeking an industry innovator within the Retail industry to help our customers enable their digital transformation strategies by leveraging their investment in ServiceNow. The right person will have worked in a Global 500 Retail company and spent time in the business in a Go-to-Market (GMT) role defining business workflows to automate business services and/or a Solution Director role within a leading consulting/software company.

Staff Database Engineering

ServiceNow
Kirkland
1 month ago
+37
We are looking for an experienced database engineer with a proven track record of troubleshooting the issues, bugs and performance of complex systems.  Working with key members of our Cloud Development, Service Operations teams and Support, you will focus on the design, build, and run aspects of MariaDB/MYSQL/Oracle database. The ideal candidate for this position is a software engineer with a strong background in database technologies, performance analysis, and have in-depth knowledge of at least one of RDBMS database features and configurations

Staff Software Development Engineer

ServiceNow
Kirkland
1 month ago
ServiceNow is seeking a Staff Software Development Engineer, to join our rapidly growing team, building highly scalable cloud services. The team is looking for a passionate senior developer/technical leader, with a strong track record, who is in search of an exciting environment and innovative technology. In this role, you will be a key member of a strong team of engineers working on some of the company’s core applications. You will focus on improving the performance, scalability and reliability of software and infrastructure that support thousands of ServiceNow customer instances across thousands of server farms globally distributed across the world. Working in an agile team, you will be responsible for identifying and solving issues and enhancements with the end goal of providing a better experience for our customers.

Staff Software Engineer - Database systems

ServiceNow
Kirkland
1 month ago
In this team, we are looking for a self-starter with a passion to solve really hard technical and architectural problems working both independently and as a part of a team. If you’re passionate about what you do and are interested in developing solutions that make a difference while having fun, ServiceNow is the place for you!

Cloud Security Architect - Office of the CISO

ServiceNow
Kirkland
1 month ago
ServiceNow’s Office of the CISO team leverages its diverse, highly skilled security background and expertise to help enhance ServiceNow’s internal and external security program and communicate ServiceNow’s commitment towards security to the world.  The team works closely with other components in ServiceNow’s Organization on security-related topics.  This position is centered on being located at the company’s Kirkland office in order to be able to interface and collaborate efficiently with ServiceNow’s security teams and its local customers, driving requirements and concerns brought from this community into ServiceNow’s strategy, security, product and operations.  This position will also require architecture and development activities on the ServiceNow platform for one of ServiceNow’s prominent customers. This critical position values integrity, quality, expertise, precision, communication, and efficiency and is looking for senior security and ServiceNow development professionals with security backgrounds and excellent communication skills.  The successful candidate will bring a new perspective to ServiceNow and its ecosystem, and will be able to evangelize their point of view to audiences ranging from technical developers to executives.

Senior UX Designer

ServiceNow
Kirkland
1 month ago
We are looking for multiple talented Senior UX Designers to join our global user experience team. ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.  We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.  We are always looking for passionate individuals to drive user research, prototyping, or experience design activities for a portfolio of customer solutions. You will be part of the growing world-class Experience Organization (EO). EO creates new and compelling experiences for ServiceNow – enabling people around the world to get more done, faster than ever before!

Senior Software Engineer

ServiceNow
Kirkland
2 months ago
As a Senior Software Engineer, focused on cloud infrastructure automation, you will have the opportunity to work on ServiceNow Platform and Tools, build solutions using workflows, orchestration and developer tools in Private and Public Multi Cloud infrastructure.

Senior/Staff Software Engineer

ServiceNow
Kirkland
2 months ago
As a Senior Software Engineer with the Platform Development team, you will be building the framework that allows our customers to create innovative, elegant and high performing experiences across multiple devices. You will use your experience building modern web experiences and your expertise in performance, architecture, and object-oriented design to push the boundaries of our platform. You will also collaborate with cross-functional engineering teams to develop new and improve on existing platform features.

Senior Systems Engineer

ServiceNow
Kirkland
2 months ago
We are currently seeking a Staff/Lead Systems Engineer. As a key member of the Cloud Infrastructure Systems Engineering team, you will be responsible for architecting, building and managing a tailored, global full stack cloud infrastructure that is part of our SaaS product offering. This is an opportunity to be delivering with an organization which is at the forefront of technology running a Cloud SaaS platform that supports millions of users!   The Cloud Systems Engineering team architects, builds and operates the server infrastructure that runs our SaaS platform at scale and with high availability. Working closely with engineers and developers across the company, the candidate will be responsible for:    

Senior Technical Writer

ServiceNow
Kirkland
2 months ago
ServiceNow is looking for Senior Technical Writers to join our Information Development group in one of our global office locations. The Info Dev group is made up of dedicated technical communications professionals across multiple areas of expertise. Info Dev creates product documentation, troubleshooting materials, and best practice guides.

Senior Security & Operations Compliance Analyst

ServiceNow
Kirkland
2 months ago
We’re looking for a highly motivated, collaborative and technically experienced Senior Security & Compliance Analyst with ability to understand and influence cloud operational and security processes, effectively communicate ServiceNow’s controls including intent, and drive changes within the organization through effective testing. The successful candidate must be reliable, resourceful and have a “can-do” attitude.  You will be a key member of our team and play an important role in defining the Security and Compliance framework for a leading cloud company. In this role you will be required to demonstrate ability to analyze difficult problems, think out-of-box and provide pragmatic solutions and recommendations. 

Success Architect

ServiceNow
Kirkland
2 months ago
The Customer Outcomes Success Architect will be responsible for developing and maintaining C-level executive relationships and relationship management across 2-3 clients. The over-riding objective for the Success Architect will be to drive Customer Outcomes at these managed clients leading to client’s product adoption, renewals, and expansion of ServiceNow offerings with the clients. An ideal candidate will have a achieved a senior level position and successful track record in management consulting, (professional services firms), focused on technology and organizational transformation.  They will have demonstrated the ability to become a trusted advisor to C-level client leaders and facilitate customer success from strategic planning functions including business value identification, road mapping, as well as advising and defining successful execution strategies including governance frameworks and managing large enterprise programs.

UX and Product Researcher

ServiceNow
Kirkland
2 months ago
We are looking for a junior researcher to conduct UX and Product Research activities for a portfolio of customer solutions. This individual will partner with Senior (Research and Design) Staff and Product Management to identify stakeholder needs, develop strategic research plans, and execute research activities and analyses that generate actionable insights that inform product strategy, short- and long-term roadmaps, and positively influence new user experiences. 

Advisory Solution Consultant

ServiceNow
Kirkland
2 months ago
Assist the sales personnel in the qualification of commercial customer needs and performing pre demo needs analysis. Participation on one or more strategic accounts either in support or lead. Provide mentoring and training to peers and other colleagues in the organization. Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and via virtual conferencing. Generation of product demo scripts and scenarios and maintaining demonstration environment(s). Scoping and delivering Proof of Concept/Proof of Value engagements with prospects. Responding to Request for Information/Proposal documents.

Staff Software Engineer

ServiceNow
Kirkland
3 months ago
ServiceNow is seeking a Staff Software Development Engineer, to join our rapidly growing team, building highly scalable cloud services. The team is looking for a passionate senior developer/technical leader, with a strong track record, who is in search of an exciting environment and innovative technology. In this role, you will be a key member of a strong team of engineers working on some of the company’s core applications. You will focus on improving the performance, scalability and reliability of software and infrastructure that support thousands of ServiceNow customer instances across thousands of server farms globally distributed across the world. Working in an agile team, you will be responsible for identifying and solving issues and enhancements with the end goal of providing a better experience for our customers.

Lead UX and Product Researcher

ServiceNow
Kirkland
3 months ago
This role is part of the Experience Organization, made up of passionate individuals that drive Insights (Market, Product, Customer, and UX research), product documentation and experience design activities across the ServiceNow platform and product solutions. We are looking for an experienced researcher to partner with key stakeholders (e.g., Product Management, Design) and own user experience and product research activities in a portfolio of customer solutions. This individual will independently develop focused research plans including objectives, hypotheses and relevant methods across the product lifecycle, analyze derived data to understand customer context and needs, and translate findings into artifacts (i.e., personas, journeys, task analyses) and actionable insights that have direct product and business value.

Principal Product Manager

ServiceNow
Kirkland
4 months ago
Work with product management, engineering, and design team to formulate our vision and roadmap defining ServiceNow CMDB. Serve as an evangelist within Service Now Engineering and Field and be the go-to person to help solve customer questions, problems with CMDB. Maintain a firm grasp of customer problem with end-to-end visibility and understand what is required for ServiceNow to solve. Define and prioritize a backlog of work including the creation of epics and user stories using INVEST guidelines and be data-driven in prioritizing new features and improvements. Work with global 2000 customers to determine unmet needs, business goals, product usage, and refine ideas with concepts and product feedback. Collaborate with internal stakeholders and key customers to drive adoption and ensure new products are driving successful outcomes in ServiceNow offerings. Work with User Learning (help files and documentation), Training, and Support and Professional Services to assure smooth uptake and adoption.

Software Engineering Internship (Summer 2020)

ServiceNow
Kirkland
5 months ago
“Work within a scrum team, develop code within a corporate setting, use Git to manage source code, how to read through proprietary documentation to learn about our proprietary APIs and code base, work with the company politics to share my views on the design, implementation, and management of the ServiceNow platform”. “The positive vibes in my team, and the very detailed code reviews given by my mentor and colleagues, which helped me learned a lot”. “Challenging projects that taught them skills in software development and have a concrete impact on the company”. “I was really glad to have important work directed my way rather than a bunch of busywork and leftover tasks”. “Face-to-face exposure to senior execs and having candid conversations to learn about the company, helpful team, autonomy to learn and drive my own projects”. “I've formed relationship during the summer that I know I will maintain throughout life. Putting yourself out there and letting your ambition shine results in the most rewarding experiences”.

Software Quality Engineer

ServiceNow
Kirkland
5 months ago
You will be responsible for quality of the assigned work items/modules as per defined quality standards. Automation is very important. You will work towards automating test cases so that manual testing is very minimal or zero. You will work with QA and Dev teams to ensure the testing requirements are well understood, test cases are documented and test results are published as per schedule. You will work closely with various departments internally, understand QA requirements, and clearly manage expectations. You will contribute to improving QA processes, work across organizational boundaries and exercise appropriate influence to ensure commitment to customers and product quality.