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Support Release Readiness Manager at ServiceNow, responsible for preparing support teams for upcoming features, new products, and depreciation of existing features to provide exceptional customer experience. Works cross-functionally with development, product, and support teams to understand technical features and provide appropriate training. Proactively reduces case volume through risk analysis process and technical expertise.
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The Staff UX Researcher at ServiceNow will represent customer needs, apply research techniques, engage with customers, influence product strategy, validate designs, analyze data, and provide mentorship within the organization.
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The Senior Technical Support Engineer will manage and resolve challenging technical issues for ServiceNow focusing on performance and instance availability. They will mentor junior team members, troubleshoot issues, work with relational databases, and have strong knowledge of scripting languages, Unix/Linux, web applications, and performance diagnosis. Strong interpersonal skills and availability for after-hours work are required.
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Join ServiceNow as a Staff Data Platform Software Engineer in Test on the RaptorDB team. Collaborate with a team of database-internals engineers to build the next-gen database platform, drive testing efforts, create test plans, and improve testing infrastructure. Requires in-depth knowledge of computer systems architecture, eagerness for defect exploration, and proficiency in SQL, MariaDB, and Postgres.
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As the Studio Manager & Broadcast Producer at ServiceNow, you will be responsible for overseeing studio facilities and managing broadcast content production. This role requires technical expertise, organizational skills, and creative vision to ensure seamless delivery of broadcasts.
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Seeking a dynamic Employability Specialist with 2+ years of experience in business development and sales. Responsibilities include engaging potential employer partners, showcasing NextGen talent, and tracking engagement metrics. Must have strong communication skills and a deep understanding of the ServiceNow ecosystem.
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Seeking a talented attorney with a passion for cybersecurity to support the ServiceNow Security Organization. Responsibilities include handling cybersecurity compliance initiatives, risk assessments, certifications, incident response efforts, and advising on cybersecurity regulations.
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Lead efforts to develop and build a Support Account Management Team, guide team members to achieve high performance, refine Support Account Management processes, lead business discussions with Sales teams, advocate for critical customer issues, participate in organizational projects, mentor team members to achieve objectives.
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Build and lead a team of Sales Executives to drive new business sales growth in the Midwest region. Develop and execute sales strategy, engage in territory planning and relationship development, recruit and mentor team members, manage sales quotas and forecasts, and engage with C-level stakeholders to understand customer requirements. Collaborate with internal teams and partners to drive customer retention and growth.
14 Hours Ago
Seattle
Remote
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Resolving technical cases by providing excellent customer support experiences, troubleshooting technical issues, reading basic Java/JavaScript code, and ensuring quality and customer service.
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As the Operations Programs Director for Global People Operations, you will be responsible for overseeing and driving the successful execution of strategic initiatives and programs within the Global People organization. Your role will be pivotal in creating the programs vision and operational strategy, aligning strategic objectives and execution, ensuring that key initiatives are delivered to drive global operational excellence and an exceptional employee experience.
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The Senior UX Design Strategist - Impact at ServiceNow plays a key role in personalizing customers' digital transformation journey through the Now Platform. They focus on user experience to help customers achieve their goals by applying UX best practices and strategies. Responsibilities include conducting user research, usability testing, designing prototypes, and collaborating with stakeholders to articulate design concepts.
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The Senior Operations Manager for New Product Introduction (NPI) and GTM Readiness is responsible for executing on readiness strategy for cross-functional, strategic product launches and accelerating GTM success. The role will be instrumental in driving the execution plan for the NPI GTM strategy and coordinating across sales roles to ensure a comprehensive GTM activation plan for innovation launching into the market.
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Play a major part in building AI and Machine Learning solutions to transform user experience and workflow efficiency of enterprise services. Responsible for developing and implementing key machine learning models, facilitating ML data preparation and scoring, and supporting the ML strategy for the Enterprise Data Platform.
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The Advisory Solution Consultant - Federal Civilian at ServiceNow is a technical consultant responsible for developing and positioning product-specific solutions during sales cycles, achieving sales goals, supporting product sales, leading discovery workshops, providing product demonstrations, answering technical questions, and staying current on market differentiation.
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Seeking an experienced Event Management Software Engineer to join the Digital Experience Platform Organization. Responsibilities include implementing workflows and API's for digital and in-person events, collaborating on event planning, and integrating event registrations with CRM systems. The ideal candidate should have a Bachelor's Degree, 5-8 years of experience in event management platforms, and strong skills in Java, JavaScript, and data analysis.
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The Program Manager, Offer Lifecycle Readiness at ServiceNow will lead cross-functional, strategic product launches and drive continuous optimization of New Product Introduction (NPI) processes. Responsibilities include defining and executing program plans, ensuring operational readiness for launch, turning strategy into execution, managing KPIs, and driving transformation initiatives.
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The Application Performance Engineer at ServiceNow will support US Federal customers in ensuring production stability of applications and infrastructure services. Responsibilities include production triage, bug identification, performance issue resolution, and automation tool development.
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Enterprise Federal Account Executive responsible for new business within the US Federal Government supporting the mission for the Federal Finance Agencies and specifically the IRS. Develops relationships, orchestrates account strategy, and drives all lines of ServiceNow products to the agency client. Serves as a trusted advisor by understanding their business and advising on how ServiceNow can help enable their existing and future roadmap. Coordinates client engagements with various teams.
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ServiceNow is seeking SLED Enterprise Architects to join the Enterprise Architecture Team focused on building cross-functional strategies and solutions for customers. The role involves engaging with SLED customer executives, leading architecture and design engagements, and demonstrating the value of the ServiceNow platform to customers and partners.