Teams at ServiceNow

Leads product security incident response for post-release vulnerabilities, coordinating investigations, remediation, release fixes, CVE scoring and coordinated disclosure. Partners with engineering, product, release, customer-facing, and external security teams during significant incidents. Conducts exploit analysis, validates mitigations, authors postmortems, and improves secure development practices and SDLC processes.

Leads enterprise-wide product partnership strategy across the security and risk ecosystem. Identifies partnership opportunities, evaluates build-versus-partner decisions, guides technical due diligence and integration architecture, develops investment cases, aligns roadmaps, and defines adoption and business outcomes. Influences executive stakeholders, engineering, product marketing, sales, business development, and partners while incubating joint customer solutions and shaping co-sell strategies.

Design, develop, and operate scalable VoIP infrastructure and telephony platforms supporting AI-driven voice workloads. Integrate SIP/RTP systems, LLMs, and real-time communications while improving observability, reliability, deployment, and SRE practices. Build tested, reusable software across telephony and AI integration layers, collaborate with product and infrastructure teams, support production systems, and mentor colleagues across telecom and AI engineering.