Teams at Sirva Worldwide, Inc.

Provides proactive and reactive customer support throughout corporate relocation journeys. Advises customers on authorized services and policies, coordinates internal teams and supplier partners, manages complex relocation issues, maintains accurate records, and meets customer experience and service-level metrics. Communicates with client HR contacts, supports exception management, provides status updates, and uses multiple digital platforms across phone, email, and chat channels.

Develops and manages RFP, RFI, proposal, presentation, and follow-up materials supporting sales and account retention. Partners with sales leaders, researches prospects and markets, interviews subject matter experts, coordinates response teams, manages deadlines, ensures compliance with client requirements, and maintains reusable proposal content. The role also provides pursuit strategy recommendations, conducts peer reviews, and supports knowledge management across the organization.

Manages inbound leads from small and mid-market accounts, conducts discovery, qualifies opportunities, supports Territory Sales Representatives, and progresses transactional deals through the sales pipeline. Responsibilities include customer engagement, pricing and proposal coordination, CRM updates, opportunity follow-up, and collaboration on handoffs and deal execution. The role also expands market coverage while developing foundational sales skills.