Jobs at Skydio

Leads the state, local government, and education Solutions Engineering organization across the United States and Canada. The role manages managers, scales hiring, owns technical win rates and coverage models, supports sales forecasting, and guides customer deployments and proofs of concept. Responsibilities include drone program design, site assessments, CAD/VMS integrations, BVLOS and waiver strategy, public-sector procurement, product feedback, and technical enablement. The position is remote with approximately 30% travel and requires strong public safety drone expertise.

Leads West-region launch readiness for Skydio’s dock business, managing a team of Readiness Specialists and overseeing customer deployments from pre-sales preparation through training, go-live, and handoff. The role owns readiness standards, launch gates, capacity planning, risk resolution, cross-functional coordination, customer advocacy, and on-time deployment outcomes. It requires extensive travel, public safety customer experience, familiarity with drone operations, and the ability to scale repeatable implementation processes.

Leads and scales a Solutions Engineering team supporting high-volume SLED sales. Responsibilities include hiring and coaching, technical win strategy, customer demonstrations, proof-of-concept deployments, site assessments, integrations, airspace and regulatory planning, public-sector procurement, and escalation management. The role partners with Sales, Product, and Engineering while representing customer needs internally. It is remote with approximately 30% travel and requires familiarity with public safety drone operations, CAD/VMS integrations, BVLOS programs, and dock-based remote operations.

Leads Skydio’s National Security Solutions Engineering team supporting defense, special operations, and intelligence customers. Responsibilities include managing and developing the technical team, guiding evaluations and field trials, shaping acquisition requirements, leading system integration and deployments, supporting technical sales pursuits, and ensuring compliance with defense accreditation, airworthiness, airspace, and acquisition processes. The role requires frequent customer engagement, field operations, international travel, and expertise in UAS technologies and contested operating environments.

Leads the SLED East Solutions Engineering team, overseeing hiring, coaching, technical quality, capacity, customer pursuits, deployments, proofs of concept, site assessments, integrations, airspace strategy, and public-sector procurement. Serves as the senior technical escalation point, partners with Sales on deal strategy and expansion, and represents customer requirements to Product and Engineering. The role supports public safety drone programs and requires approximately 30% travel and the ability to lift 60 pounds.

Own end-to-end commercial drone deployments, including planning, pilots, scaled rollouts, operational handoffs, and post-launch stabilization. Manage cross-functional hardware, software, operational, regulatory, logistical, schedule, dependency, and risk workstreams. Partner with customers to develop procedures, safety controls, training, maintenance, and support plans, while coordinating internal teams and translating field requirements into product and engineering deliverables.

Leads enterprise site-security technology evaluations, ROI analysis, pilot-to-scale deployments, operating models, governance, and performance measurement. Manages a portfolio of strategic initiatives, budgets, vendors, resources, and executive reporting while aligning Product, Engineering, Security, IT, Manufacturing, and Business Operations. Builds and mentors a program management team and drives operational adoption, continuous improvement, and measurable business outcomes across distributed commercial security operations.

Manage implementation, adoption, retention, and expansion for Public Safety enterprise customers across the Northwest. Lead onboarding, track implementations, drive adoption metrics, run QBRs, advocate product feedback to engineering, and ensure renewals and expansions while supporting ~20 accounts and collaborating with Sales, Product, and Engineering.

Manage implementation, onboarding, adoption, retention, renewals, and expansion for mid-market public safety customers. Build scalable customer success processes, lead business reviews, provide proactive support, communicate product feedback to technical teams, and advocate for customer needs. The role requires enterprise technology implementation experience, customer success expertise, familiarity with commercial UAS and related software, strong project management skills, and travel across the Northeast.

Leads Technical Customer Support and Field Support teams serving defense and federal government customers using Skydio UAS products. Oversees customer issue resolution, onsite enablement, mission readiness, operational KPIs, customer satisfaction, team development, training, quality management, and process improvement. Partners with Product, Engineering, Program Management, Solution Engineering, logistics, and repair teams to resolve complex hardware, software, cloud, and operational issues. May provide extended-hours, weekend, holiday, and infrequent on-call support.

Design and produce learner-centered, multimedia and simulation-driven training for pilots and technicians. Translate complex technical systems into videos, motion graphics, animations, AR/VR/XR and simulator-based learning; expand Paraverse and AI-assisted workflows; establish scalable production standards; collaborate with instructors, engineers, and SMEs to improve operational readiness.

Design and own end-to-end curriculum architecture for sUAS training: perform task analysis, write performance-based objectives, build course maps, design assessments and certifications, partner with SMEs and engineers, enable instructors, expand simulation/immersive learning, apply AI-assisted workflows, and track learning effectiveness.

Provide advanced technical support for Skydio UAS systems and private Cloud deployments: diagnose flight communication and data flow issues, troubleshoot networks (WiFi/cellular/ethernet), manage REST/API integrations, escalate and resolve integrations, and assist customers and internal teams to optimize operational reliability and privacy.

Lead technical implementations and deployments of cloud-connected drone systems across enterprise customer sites. Install, configure, test, and maintain hardware and software, troubleshoot connectivity (WiFi/cellular), document procedures, manage implementation projects, and act as customer technical liaison to drive adoption and feedback to product and engineering teams.

Lead a remote B2B technical support team for drones, hardware, software and cloud products. Own CSAT, first-contact resolution, KPIs, coaching, process improvements, and cross-team collaboration. Use CRM, telemetry, analytics and AI tools to drive rapid, fact-based resolutions and improve team productivity and customer outcomes. Provide hands-on case support and participate in on-call, extended-hours shifts.