Teams at Sound Transit

Performs accounting operations for the ORCA fare collection program, including accounts receivable, accounts payable, invoicing, cash receipts, refunds, reconciliations, journal entries, aging reviews, and month-end close. Reviews transactions, resolves billing issues, supports agencies and vendors, maintains financial records, and recommends process and internal-control improvements. The role requires collaboration with partner agencies and customers while ensuring compliance with accounting policies and ORCA system rules.

Serves as the subject matter expert for employee relations involving represented and non-represented employees. Conducts impartial workplace fact-finding, investigations, interviews, risk assessments, and documentation; advises leaders and HR partners on performance, discipline, policy interpretation, and conflict resolution. Leads mediation and alternative dispute resolution, develops employee relations programs and training, identifies systemic trends, and partners with Legal, Labor Relations, and equity stakeholders to ensure equitable, consistent, and legally compliant workplace practices.

Leads passenger access programs for transit, including parking, loading, and bike and scooter parking services. Manages vendors, contracts, budgets, data, compliance, facility inspections, and interdepartmental projects. Coordinates with agencies, contractors, communities, and internal teams; evaluates performance and recommends service, pricing, and facility improvements. Prepares reports, presentations, procedures, and board communications while ensuring regulatory compliance, equity, safety, and effective program delivery.