Teams at Sparrow

Manage and process employee leave paperwork and correspondence, coordinate with external administrative contacts, document escalations, maintain internal systems, and support continuous process improvements in a fast-paced, remote environment.

Prepare customized payroll plans and reconciliations for customers, support leave specialists with accurate payroll calculations, collaborate with payroll teams and internal stakeholders, collect product feedback, and identify improvements to payroll calculation software and integrations.

Manage existing customer relationships to drive adoption, retention, renewals, upsells, and referrals. Own revenue targets, run QBRs, resolve escalations, identify expansion opportunities, and use customer data to improve engagement and reduce churn. Partner cross-functionally and support sales as a solutions expert.