Teams at The Standard

Analyze business problems, translate needs into reporting specifications, build and maintain queries, reports and dashboards, partner with teams to resolve data issues, and support process improvements and BI best practices.

Manage Experience Rating and Refunds (ERR) team and processes to ensure contractual compliance, accurate experience reports, reconciliations across systems, and correct refund/retro premium processing. Oversee ERR source systems, approve reports, investigate discrepancies, drive process and technology improvements, provide SME support to stakeholders, and develop team training and cross‑training.

Adjudicate and process supplemental insurance claims end-to-end: intake, eligibility verification, coverage analysis, payment distribution and lost-check resolution. Communicate with claimants and partners, apply claim management strategies, and support continuous improvement.