Teams at Steno

Coordinate litigation support operations by triaging and routing tickets, managing client and vendor communications, monitoring job milestones, maintaining accurate case records, resolving issues, and escalating time-sensitive requests. The role supports high-volume, deadline-driven workflows, uses legal eFiling and case-management platforms, and contributes to knowledge-base and administrative projects. Candidates should understand common legal documents and demonstrate strong organization, precision, and client-service skills.

Provides first-line support for law firm clients using records retrieval services. Responds to calls, emails, and tickets; reviews orders and authorizations; tracks request status; resolves blockers; escalates urgent issues; handles PHI in compliance with HIPAA and cybersecurity procedures; routes inquiries to internal teams; and develops playbooks, macros, and knowledge-base content.

Book court reporters for depositions, track assignment deadlines, follow up to ensure timely transcript delivery, educate reporters on processes and tools, manage regional scheduling workflows, maintain professional relationships, and recommend process improvements. The role requires strong organization, clear communication, discretion with sensitive information, and the ability to manage competing priorities in a fast-paced remote environment.