Jobs at Supio

Own the vision, strategy, and delivery of Supio’s AI-powered legal technology product area. Define core and agentic user experiences, lead vertical products for law firms, engage customers regularly, and drive rapid iteration from concept to production. The role is highly hands-on, involving prototyping, specifications, design changes, scripting, and occasional code contributions while partnering closely with engineering, design, and customer teams.

Lead full-stack software development across frontend and backend systems, designing scalable solutions and productionizing AI-driven capabilities. Collaborate with product, design, and support teams to translate customer needs into technical solutions, resolve complex issues, improve development processes, and contribute to product direction. The role requires React, TypeScript, and Node.js expertise, with preferred experience in LLMs, REST APIs, microservices, databases, and cloud platforms.

Own and deliver production integrations connecting Supio with third-party case and practice management systems. Design reliable APIs, authentication, and data synchronization; resolve customer issues; improve data quality; collaborate with product, engineering, customers, and partners; and use AI development tools, including MCP-enabled integrations, to build scalable capabilities.

Own Supio’s infrastructure security and compliance programs, including SOC 2, HIPAA, and GDPR. Build and operate AWS, Kubernetes, Terraform, CI/CD, and observability platforms; develop production automation; manage cloud identity and access controls; and remediate infrastructure and application vulnerabilities. Partner with engineering to translate security findings into actionable improvements while establishing scalable processes in a fast-growing startup.

Lead the design, development, and operation of Supio’s voice, fax, email, and SMS communication systems. Translate ambiguous product needs into reliable technical solutions, guide one or two engineers, use AI coding agents, and own production quality through monitoring, on-call support, and continuous improvement. The role requires full-stack development with strong backend and distributed-systems expertise, plus hands-on experience building AI or LLM applications.

Manage customer relationships, onboarding, training, adoption, retention, and account expansion for law firm clients. Serve as a trusted advisor, conduct business reviews, monitor customer health and usage metrics, resolve issues, identify upsell opportunities, and collaborate cross-functionally with sales and product teams. Analyze success data, prepare account reports, and use AI-driven insights to improve customer outcomes and accelerate value realization.

Own the full mid-market sales cycle, from prospecting and cold calling through closing new business and meeting revenue targets. Build relationships with law firm decision-makers, conduct in-person demonstrations, attend industry events, maintain accurate CRM pipeline data, and collaborate with marketing, product, and customer success teams. The role requires strong communication, organization, sales execution, and an interest in AI and legal technology.

Own the full mid-market sales cycle for Supio’s AI platform, including prospecting, cold calling, relationship building, product demonstrations, negotiation, and closing. Meet or exceed revenue targets, attend industry events, maintain accurate CRM pipeline data, and collaborate with marketing, product, and customer success teams. The role focuses on selling to law firms and legal decision-makers in the Mid-Atlantic region.

Own the full mid-market sales cycle, including prospecting, cold calling, relationship building, product demonstrations, negotiations, and closing. Meet or exceed revenue quotas, maintain accurate CRM pipeline data, attend industry events, and collaborate with marketing, product, and customer success teams. The role focuses on expanding Supio’s AI platform sales within the legal community and helping law firms improve knowledge work.