Teams at Supio

The Customer Success Manager at Supio manages client relationships, oversees onboarding and implementation, drives account growth, and provides strategic product expertise, leveraging AI for customer optimization.

Lead and own the release and deployment process, manage GitHub workflows and Actions, build and maintain AWS infrastructure and observability, automate deployments and internal tooling, respond to incidents and be on-call, contribute code to reliability tooling, and support global/offshore teams across time zones.

Serve as the frontline contact for customers via email and support tickets, troubleshoot and escalate issues, onboard new users, maintain Help Center and internal knowledge base, report recurring problems, and collaborate with Product and Engineering to improve the product and customer experience.