Jobs at Talkdesk

Provide high-level administrative support to Product, Engineering, and Customer Experience leaders: manage complex calendars, prepare briefings and correspondence, coordinate domestic and international travel, track expenses and action items, and oversee day-to-day Bellevue office operations including vendor management, facilities liaison, events, onboarding logistics, and basic IT coordination. Maintain confidentiality, organize records, and support culture and employee experience initiatives.

The Vice President, Customer Experience leads a unified CX model, enhancing AI adoption for customers while driving retention and expansion, and aligning business objectives with technical execution.

Lead the strategy and execution of the Digital product portfolio, managing product development in alignment with market needs and business objectives while collaborating with various teams and improving product offerings.

Lead and scale the Americas Solutions Engineering organization to drive net-new logos and ARR expansion. Act as executive technical sponsor on strategic deals, define regional pre-sales KPIs and methodologies, hire and develop SE managers, collaborate with Product and Engineering to influence roadmap, and expand the ecosystem to position Talkdesk as a premier AI CX platform.

The Senior Director of Product Management for Life Sciences leads the product strategy and execution, ensuring alignment with market needs and successful product launches.

Oversee AI platform product development from ideation to launch, collaborate with cross-functional teams, and ensure successful product management.

The Director of Forward Deployed Engineering leads the engineering team to design and deliver AI solutions, ensuring operational excellence and strategic alignment with customer needs.

Support Solutions Engineers and Account Executives in discovery, demos, and technical sales; document customer requirements; build demo assets; learn Talkdesk cloud contact center and AI solutions; collaborate across product, engineering, and sales teams; participate in customer meetings, workshops, and enablement; develop presentation, technical, and consultative skills.

The Senior Solution Architect designs and implements software solutions, works with cross-functional teams, provides mentorship, and engages clients to align solutions with business needs.

Lead enterprise deal structuring and pricing for Sales by partnering with Legal, Finance, Product, and Revenue Operations. Develop pricing models, discount governance, CPQ tooling and approval workflows, enforce global commercial policies, and drive deal velocity and win rates for complex, high-value transactions.

The FP&A Manager partners cross-functionally to build budgets, manage forecasts, and provide financial analyses to support strategic investments.

Manage people analytics and insights, lead the employee experience survey program, develop dashboards, and provide actionable insights to stakeholders within the organization.

The Pricing Strategy Associate Manager partners with Product Managers to enhance pricing proposals and ensures financial soundness through analysis and feedback, coordinating pricing activities across departments.

The General Counsel will provide legal advice on employment law, manage litigation, oversee employee agreements, and ensure compliance with labor regulations. They will also support HR operations and train internal teams.

The Solutions Engineer conducts research, discovers customer needs, specifies solutions, delivers presentations, scopes implementations, and collaborates with product management to meet customer requirements.

The People Operations AI & Automation Manager will optimize People processes through automation, manage Workday configurations, and lead AI-driven initiatives for improved employee experiences.

The Senior Partner Solutions Engineer leads technical enablement, supports partner engagement, and drives Customer Experience Automation practices within the Talkdesk platform for key partners across the Americas.

The Senior Solutions Consultant will implement CXA and CCaaS solutions for healthcare clients, lead projects, and serve as a technical resource while ensuring compliance and integration success with EHR systems like Epic.

The Senior Solutions Consultant will lead implementations of CXA and CCaaS solutions for healthcare clients, focusing on system integrations and providing technical guidance throughout the process.

Lead the implementation of CXA and CCaaS solutions for healthcare clients, focusing on EHR integrations, mentoring teams, and ensuring regulatory compliance.