Jobs at Talkdesk

Lead technical design and delivery of production-grade Agentic AI solutions for enterprise customers. Architect multi-agent systems, write secure scalable code, integrate across APIs/webhooks/message queues, deploy RAG/vector-db solutions, mitigate technical risk, mentor junior engineers, and feed deployment learnings into product and engineering roadmaps.

Lead technical architect for enterprise Agentic AI deployments: design scalable, secure multi-agent systems, write production code (Python/TypeScript/Node.js), build SDKs and automation, resolve critical integration issues, consult with executive stakeholders, align deployment learnings with product, and mentor FDE engineers.

Lead technical delivery of Talkdesk Agentic AI deployments: design multi-agent AI architectures, write production-grade code, integrate systems (APIs/webhooks/queues), mitigate risks, mentor junior engineers, and translate deployments into reusable product patterns.

Lead and scale the Americas Solutions Engineering organization to drive net-new logos and ARR expansion. Act as executive technical sponsor on strategic deals, define regional pre-sales KPIs and methodologies, hire and develop SE managers, collaborate with Product and Engineering to influence roadmap, and expand the ecosystem to position Talkdesk as a premier AI CX platform.

The Vice President, Customer Experience leads a unified CX model, enhancing AI adoption for customers while driving retention and expansion, and aligning business objectives with technical execution.

Oversee AI platform product development from ideation to launch, collaborate with cross-functional teams, and ensure successful product management.

The Senior Solution Architect designs and implements software solutions, works with cross-functional teams, provides mentorship, and engages clients to align solutions with business needs.

Serve as the primary product contact embedded with health system clients to discover workflows, design AI-powered solutions, scope pilots, and lead 0→1 deployments. Translate clinical and administrative workflows into product requirements, drive UAT and go-live, measure business success metrics, and surface field insights into the product roadmap. Travel to client sites for discovery and deployment support and collaborate with ML engineers, FDEs, and solution teams to ensure measurable ROI and expansion.

Senior technical lead for APAC partners driving partner enablement, co-selling, and technical leadership around Talkdesk CCaaS/CXA. Responsibilities include advanced demonstrations, solution design, ecosystem integrations, Agentic AI implementations, partner competency development, and regional representation with ~35-70% travel.

The Solutions Engineer conducts research, discovers customer needs, specifies solutions, delivers presentations, scopes implementations, and collaborates with product management to meet customer requirements.

Lead the implementation of CXA and CCaaS solutions for healthcare clients, focusing on EHR integrations, mentoring teams, and ensuring regulatory compliance.

The Senior Solutions Consultant will lead implementations of CXA and CCaaS solutions for healthcare clients, focusing on system integrations and providing technical guidance throughout the process.

Lead enterprise deal structuring and pricing for Sales by partnering with Legal, Finance, Product, and Revenue Operations. Develop pricing models, discount governance, CPQ tooling and approval workflows, enforce global commercial policies, and drive deal velocity and win rates for complex, high-value transactions.

Support Solutions Engineers and Account Executives in technical sales: discovery, demos, documentation, and customer workshops. Develop foundational knowledge of Talkdesk cloud contact center and AI solutions, create demo assets and technical materials, and collaborate across product, engineering, and sales teams to drive customer outcomes and competitive positioning.

Lead end-to-end customer engagements to discover, scope, deploy, and realize value from AI agents. Run executive workshops, design and configure agentic solutions, create deployment playbooks, partner on integrations, and drive measurable business impact while shaping product direction.

Lead FP&A business partnering for G&A (HR, Legal, IT, Finance). Drive planning, consolidation, baseline reporting, KPI centralization, and Adaptive system/admin work. Integrate data from Salesforce, NetSuite and other sources (Snowflake/Power BI/AI). Forecast cash and balance sheet, partner with Collections/AP, and manage FP&A analysts while presenting insights to senior leadership and the board.