Teams at Talkdesk

Lead enterprise deployments of Talkdesk’s Agentic AI platform by architecting, building, testing, and deploying production AI agent solutions. Own technical execution, integrations, security, scalability, risk mitigation, and customer outcomes. Advise customer technical leaders, influence product and engineering roadmaps, develop reusable tooling, and mentor junior engineers. The role requires strong software engineering, AI architecture, systems integration, prompt engineering, and client-facing project leadership experience.

Serves as a senior technical advisor for enterprise customers, leading complex onboarding, platform optimization, technical initiatives, adoption, change management, and risk mitigation. Builds executive relationships, supports business reviews, analyzes usage and ROI, and contributes to renewals and expansion. Partners with Professional Services, Product, Support, Engineering, Sales, and Customer Success while shaping technical roadmaps, resolving escalations, and developing scalable delivery practices.

Leads global Talent Operations by owning the recruiting technology stack, optimizing ATS workflows, automating manual processes with AI, building recruiting dashboards, maintaining data quality, and managing a distributed operations team. The role also standardizes recruiting processes, supports offer and contract workflows, evaluates vendors, enables recruiters and hiring managers, and ensures hiring compliance across multiple countries.