Teams at Tapcheck

Own a high-volume digital customer success portfolio of up to 2,000 small business accounts. Drive retention, adoption, usage, expansion, and churn reduction through data-driven account health monitoring and proactive engagement. Build scalable customer success processes, campaigns, playbooks, webinars, and self-service resources in partnership with Marketing, Product, Support, and Customer Success leadership. Maintain account data in Salesforce and related customer success platforms.

The Director of Partnerships leads Tapcheck’s partner ecosystem, managing partner managers, revenue forecasting, business reviews, partner growth, and new platform partnership development. The role owns sourcing through launch, partner enablement, co-selling, commercial structures, and measurable channel performance. It collaborates closely with Sales, Marketing, Enablement, Product, and RevOps while developing partnerships across payroll, HRIS, HCM, WFM, and ERP ecosystems.

Designs and manages automated, segmented customer lifecycle programs across email, in-app, and in-product channels. Owns customer messaging, positioning, playbooks, experimentation, segmentation, and KPI reporting for SMB and long-tail accounts. Partners with Product Marketing, Product, RevOps, Customer Success, and Support to improve onboarding, adoption, retention, renewal readiness, and advocacy while reducing churn and support contacts.