Jobs at Thatch (thatch.ai)

Own operational success of the General Agency channel: manage GA relationships, lead cross-functional projects, build and maintain SOPs and onboarding, monitor partner performance, and drive scalable partner processes and enablement in collaboration with Sales, Product, Finance, Customer Success, and Operations.

Manage a portfolio of mid-market employer customers as a trusted advisor on benefits strategy and the Thatch platform. Lead renewals, open enrollment, QBRs, and compliance (ICHRA, Medicare, COBRA). Build stakeholder relationships, monitor customer health, drive retention, and collaborate cross-functionally to scale processes, tooling, and customer education.

Own and scale programs that enable Thatch's support: tune AI support agents, manage documentation and knowledge base, run contractor/vendor programs, track cost and quality metrics, and lead cross-functional projects to improve support scalability with executive visibility.

Lead and grow the Account Management team to drive retention, expansion, and satisfaction for mid-market and enterprise customers. Build scalable processes, tooling, and data-driven programs; manage escalations; partner cross-functionally with Sales, Product, and CS to improve outcomes and support growth.

The Growth Marketing Associate will execute multi-channel marketing campaigns, analyze performance metrics, and collaborate across teams to optimize lead generation and conversions.

The Product Manager will oversee Thatch's financial infrastructure, focusing on reliability and scalability while driving the strategic development of member financial products and automating processes to enhance efficiency and member experience.

As a Product Designer at Thatch, you will craft exceptional user experiences, collaborate cross-functionally, and maintain design systems, with a strong user-centric approach.

Own and build reliable analytics data products: define metrics, create and maintain dbt models, design dashboards for growth/finance/ops, improve data quality via testing and monitoring, and enable self-serve analytics for stakeholders.

Drive consultative mid-market sales across the Central region, advising executive HR and finance stakeholders on group health solutions. Manage full sales cycle, build broker partnerships, influence product positioning, analyze competitive landscape, maintain pipeline and forecasting, and travel regionally to support brokers and clients.

Lead consultative Mid-Market sales across the East Coast, managing broker relationships and executive stakeholders at 100+ employee companies. Drive discovery, build business cases, influence product positioning, maintain pipeline and forecasts, analyze competitive landscape, and travel regionally to support partners.