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Logistics • Software • Transportation • Analytics
Lead customer onboarding and enablement for B2B SaaS customers in construction logistics: coordinate manual touchpoints, create training content, run in-field training with drivers and dispatchers, host enablement events, monitor onboarding metrics, and intervene to prevent stalls and early churn.
Logistics • Software • Transportation • Analytics
Manage technical customer relationships, resolve complex issues, improve support workflows using AI, and build documentation to enable teams. Liaise between customers and Product/Engineering.
